Africa: Reviews from our travellers

"We had a fantastic trip.

Thanks to Sarah Glyde's suggestions we saw a wide range of habitats; we stayed at camps near permanent water channels, another near mopane woodland, another in open grassland.

The range of camps and the stunning flights over the region gave us a feeling for the vastness of the delta and the ever-changing water levels." Read full review: 12 nights in Africa; 12 on a Botswana safari

"There were no significant problems and I got to do or see everything on my must do list. Richard went out of his way to satisfy my odd interests." Read full review: 12 nights in Africa; 12 on a Kenya safari

"AMAZING !!" Read full review: 7 nights in Africa; 5 on a Zambia safari

"I have tried hard to frame my comments from a specific point of view of an ex tour operator. The majority of our party was overwhelmingly satisfied. My dissatisfaction with Kwando comes from (perhaps unrealistic) previous expectations. The animals, the service, the camps, and the people were all 5 stars. I purposely put off giving this feedback to gain some perspective on the events of the trip, and I feel like what I have said is justified and fair.

I would like to offer some feedback to ExpertAfrica specifically - we were very frustrated with the lack of a final reconciliation 2 months before we left. We were trying to make our individual final payments and there seemed to be no way for us to get a list that said, PAX #1 owes THIS, PAX #2 owes THIS, etc. We ended up having to sit down with literally pages of payment records, separate out our own credit card surcharges, subtract our own payments made to come up with final payment amounts. It was EXCEEDINGLY frustrating. I can't believe that we are the first group travel you've ever dealt with - so it baffles me that a clear and final reconciliation was not provided. I went round and round via email, and requested this several times in several ways, but got the impression that I was asking the impossible.

In addition, I asked about tour arrangements in Cape Town, and was quoted USD75 per person to join a scheduled bus tour. When I asked about a private mini-van, the price doubled. I did a little research and booked privately with a well-known, well regarded tour company who gave us private tours for USD60 per person inclusive of wine tastings and park fees. My issue was that I had no means of contacting them once we were on holiday - although they were great and checked in with Acorn House, and it all went off just perfectly. it would have been much simpler to do this through Expert Africa and I cannot believe that with an office there you can't do better than what was quoted. The LEAST you could do is offer a recommendation of a company you like to save your clients the trouble of finding out. This booking was over USD40,000 and I had to do a lot of the legwork myself - don't get me started on international air because thats a different can of worms. I understand if you can't offer consolidator fares from the US, but arrangements need to be made if you're serving the American market." Read full review: 16 nights in Africa; 9 on a Botswana safari

"Our first African holiday couldn't have been better. Thanks Expert Africa for arranging it all for us, responding to our myriad of questions, and being willing to change aspects of our itinerary." Read full review: 9 nights in Africa; 5 on a Zambia safari

"We have visited Africa several times and enjoyed these visits immensely, but this trip was really exceptional.

The way that we were looked after, the game viewing and other activities provided a holiday that we will never forget.

Suggestions to help us improve our trips or our service:

We use Expert Africa because of their Knowledge and efficiency, nothing is ever too much trouble, they know what we want and design a holiday to suit.

As always very impressed indeed." Read full review: 15 nights in Africa; 13 on a Zambia safari

"Our Namibia holiday was perfect in every way.

Based upon the service we experienced from Expert Africa, the help and support from Tom, our representative, the exceptionally detailed website, chock full of very detailed feedback and information, and the arrangements which went without any hitch, made this holiday one of the very best we have ever experienced.

I don't think there is much more we can add - other than we look forward to our next holiday in Africa with Expert Africa and indeed our next return to Namibia." Read full review: 19 nights in Africa; 19 on a Namibia trip

"As usual, the normal faultless Expert Africa Planning and execution - went like clockwork.

Despite its reputation, Zimbabwe proved to be a generally stress free place to visit and certainly all the facilities in and around Vic Falls and Hwange are all excellent with enthusiastic and helpful people every where we went." Read full review: 10 nights in Africa; 10 on a Zimbabwe safari

"On this trip I traveled with one other person to Botswana, Livingstone, South Luangwa and Malawi from May 17-June 4,2017.
Everything went smoothly-no delays or cancellations.

Highlights: New sightings that included: meerkats, brown hyena, porcupines, genet cat and wild dogs.

This was our third trip to Africa and first to South Luangwa and Malawi. Loved Malawi. It is a beautiful country with beautiful, happy people altho quite poor. The highlights here were the village walk and beautiful relaxing stay at Pumalani. Also loved the staff and surroundings at Mkulumadzi.

Was somewhat disappointed in the lack of wildlife at South Luangwa since we had read about the abundance of wildlife. Also -didn't realize there were no cheetahs(my favorite). However seeing the pack of wild dogs made up for everything.
Botswana-seems to be getting more and more expensive so will probably be my last trip there." Read full review: 16 nights in Africa; 6 on a Malawi trip

"The trip was not a once in a lifetime experience for us -- this is because it was so good we have decided we have to do this again someday!

The split of a remote botswana camp, the slighly more civilised chobe lodge and a few days in cape town to top it all off really couldn't have been any better.

Also top marks to Expert Africa for the documentation they provided.
Everything went as planned and even those bits that we usually fret over (the pickups and transfers) went out perfectly.
Hats off from us.

Suggestions to help us improve our trips or our service:

Can't really fault anything with our trip -- from the initial consultation (lots of advice before we had decided to go with you guys) to the choice of camps and assistance with our baggage, everything was spot on.

Also thanks for the guide book and the document wallet, small things but both very very helpful to us as we prepared for the trip..." Read full review: 6 nights in Africa; 6 on a Botswana safari