Africa: Reviews from our travellers

"I had the ggod fortune to email Kathy Kays and give her a list of habitats that we wanted to visit and animals we wished to see. Her selection was spot on so we had a truly memorable trip.

Suggestions to help us improve our trips or our service:

I think that you might tell your visitors to make sure that they take travel pills if they have a problem with small aircraft. In the dry season the updrafts can be quite powerful at times and make for bumpy rides." Read full review: 12 nights in Africa; 12 on a Botswana safari

"We had a fantastic holiday, everything was in the right place at the right time.

The accommodation was exactly what we were looking for and we found the staff at expert africa listened to our requirement and gave us good advice to make it such a memorable holiday

Suggestions to help us improve our trips or our service:

Everything was efficient and gave us the upmost confidence regarding our trip" Read full review: 11 nights in Africa; 10 on a Tanzania safari

"Outstanding - exceeded all expectations.

Right through from booking to when we got home, the organization was faultless and mad the whoel trip very relaxed.

Suggestions to help us improve our trips or our service:

No. Many thanks for making it a totally memorable trip." Read full review: 11 nights in Africa; 10 on a Tanzania safari

"As near perfect as one could expect, and actually more so than we did expect.

Suggestions to help us improve our trips or our service:

Can't think of any. All transfers went like clockwork. Everybody seemed to be in the right place at the right time and the hotels were wonderful.

As a matter of interest, before we left, I did enquire about hairdriers. Ellie was away, and my enquiry was dealt with by somebody else. My information was that Beho Beho don't have them in the rooms, but actually they do.

I think it would have been helpful to know that absolutely everything is included at both hotels, and there isn't a bill for bar, laundry or other extras on checking out. We could have got away with taking far less if we had appreciated that. We may have been told, but perhaps it should be in capital letters!" Read full review: 13 nights in Africa; 12 on a Tanzania safari

"Ellie was great and the results speak for themselves. We were all very satisfied with the outcome.

Suggestions to help us improve our trips or our service:

ironically your marketing materials do not live up to the product which is far superior. You run a solid operation and have good people (Claire was very helpful as well), but your site is very antiquated and your print collateral is uninspiring.

My comments are not that of a typical consumer mind you. I am in the business, so I do look at sales tools with a critical eye and there is a disconnect between the quality of your service and how you promote it. Thankfully your product is better. The other part is far easier to remedy." Read full review: 11 nights in Africa; 8 on a Tanzania safari

"We had expected an itinerary which we only got from our guide on arrival in Ruanda.
We found we had a very long and bumpy trip from Kigali to Nyungwe and from Nyungwe to Kibuye. These were unexpected and not pleasant.
We wondered why we had 4 nights in mountain view lodge rather than 3 nights and last night in Kigali> Most others seemed to do this.

THE PERSON WHO MADE OUR TRIP SPECIAL WAS OUR DRIVER IN RWANDA, AIMABLE. He broke our long journey to Nyungwe with a stop at the National museum. He made our last day in Rwanda special as he suggested we left very early so we could spend time at the Genocide museum before we caught our flight to Zanzibar. He shared his own experiences of the politics of Rwanda and the Genocide. He really looked after us

Overall the trip was great we enjoyed all the primates, Rwanda. Zanzibar and Mafia" Read full review: 18 nights in Africa; 10 on a Rwanda safari

"IF YOU CAN THEN DO

Suggestions to help us improve our trips or our service:

yes. Dont oversell the potential problems and need for megga insurance....
Africa is welcoming, everybody we met was. Reading the site you may scare people away.
The BA Flight back from Dar was dire. They served snacks when we were really hungry. Up since 03.15a and
not fed till we got back to Heathrow." Read full review: 9 nights in Africa; 3 on a Tanzania safari

"This trip was one of surprises and unexpected discoveries. We loved it!" Read full review: 24 nights in Africa; 22 on a Namibia trip

"Let's leave Budget car-hire to one side as that is not within your control or responsibility.

What can I say? Absolutely wonderful holiday. Brilliant, spectacular, excellent.
Everything was very good - from the initial help and assistance with deciding on a route, through booking, and the comprehensive information provided beforehand.

Suggestions to help us improve our trips or our service:

None whatsoever" Read full review: 13 nights in Africa; 11 on a Namibia trip

"The main purpose of the trip was the safari in the Selous and this was brilliant, the rest of the trip was for relaxation and exploring and we certainly got that. It was a good holiday." Read full review: 10 nights in Africa; 4 on a Tanzania safari