Africa: Reviews from our travellers

"Our trip was excellent. My only substantive comment would be that I think you over rate Doro Nawas and Namutoni and under rate Okaukuejo, though I appreciate that this is just a personal view based on one visit only.

I was also intrigued that during the booking process, we had difficulty getting in where we wanted to be when we wanted to be there. This resulted in a less than ideal sequence of lodges. In the event, none of the lodges were full and most were nearer to being empty. This was fine to the extent that we usually had guides pretty much to ourselves, but it meant extra driving and some back tracking. This was a pity." Read full review: 17 nights in Africa; 14 on a Namibia trip

"Fantastic - the most important things were that we saw the wildlife and had experiences that we wanted.

Your questionnaire is too much on the camps/hotels and not enough on the experiences and what you see which are far more important to us. We would go back to each place we stayed and we would certainly use Expert Africa again especially as we initially costed this trip ouselves and found that you offered a good saving and the added comfort of support in the UK and Anna's advice and in depth knowledge of Zambia. We know a number of other clients who say the same about Anna :)

Suggestions to help Expert Africa improve their service: Keep on looking out for camps and lodges that concentrate on wildlife not just creature comforts. Keep prices competitive, keep friendly and knowledgeable staff like Anna. We are very happy - thank you." Read full review: 15 nights in Africa; 11 on a Zambia safari

"Kudos for the excellent mix proposed (4 nights at Kapani. 3 at Kakuli and 2 at Tongabezi). It was the main ingredient for the success of our trip and enabled us to experience very well organized safaries (walking, river and driving) in southern Luangwa prior to relaxing near the falls.

Zambia was an excellent choice: The nature is majestic during the wet season, the wildlife superbe. The people in all three places were very professional, knowledgeable, genuinely kind, polite and pleasant. We had a great time!

Suggestions for improvements:

You are doing an excellent job, however, if you wish to expand your services to clientelle outside the UK, you need to examine alternative ways to get your clients to Zambia." Read full review: 10 nights in Africa; 9 on a Zambia safari

"Please see my separate full report." Read full review: 14 nights in Africa; 13 on a Botswana safari

"The only words we can use are, What an experience ,what a trip. Can we afford to do it again ?

Suggestions for improvement:

Keep up the good work . We have already recommended you to others." Read full review: 16 nights in Africa; 9 on a Botswana safari

"Our trip was fabulous.

We loved the Wilderness Lodges.

I would highly recommend Turnstone Tours as well as Sefofane airways.

Suggestions for improvements:

If you were Expert World, we'd want to contact you for any future trips to other continents as well. Are you aware of companies of your caliber who cover Central America, South America or New Zealand?" Read full review: 8 nights in Africa; 8 on a Namibia trip

"It was a dream come true.

Everyone seemed out to make it the holiday of a life-time for us. Despite the fact that they are meeting 'first-timers' every day they shared our enjoyment afresh. That's camp staff, guides, transfer drivers, everyone we met. Thanks a million to them all." Read full review: 39 nights in Africa; 6 on a Botswana safari

"The Fisherman drivers were professional, smartly dressed with an adequate level of English, and were good, safe drivers. The vehicles were clean and well-maintained. The drivers all arrived punctually at the agreed pick-up times.

I was disappointed that I had to initiate the arrangements for the transfers from all three hotels. Particularly at the ZCH, the receptionist spent an entire morning trying to contact the Fisherman office (on the two numbers provided by EA) to arrange my pick-up to the airport. Although the telephone numbers were ringing, noone was picking-up. In the end the receptionist called Mr Ali's emergency mobile. If pick-up times had been agreed between EA and Fisherman, I was unaware of them. I suggest transfer times are included in the itinerary letter you send to customers prior to departure to avoid any confusion." Read full review: 13 nights in Africa; 7 on a Zanzibar holiday

"The most incredible journey even for the seasoned traveller who wants a little comfort and luxury. In hindsight, with the small-spotted genet safari, 3 nights were needed at Kwara (could I be greedy and say 4)? I intend to put that right in the future.

The perfect short trip and one that I could highly recommend." Read full review: 10 nights in Africa; 8 on a Botswana safari

"Very good. The lodges chosen were fine, the connections all worked well and the service encountered was exemplary.

Great time and trouble was taken by Lucy (Copson) to make sure that I got the trip I wanted and nothing was too much trouble." Read full review: 14 nights in Africa; 12 on a Botswana safari