Botswana: reviews from our travellers

"Expert Africa advice & arrangements excellent.

Light aircraft transfer was probably not necessary, provided no real advantage & caused restrictions on luggage.

Although there was a snafu in our transfer from Hwange Camp back to Vic Falls, the situation was satisfactorily remedied and the tour operator compensated us with free river cruise and Vic Falls walking tour. Essentially the pick-up was missed but with the help of staff from The Hide and a volunteer from a friend of the transfer company (?Wild Horizons) we were eventually (2.75 hrs late) driven back to VF & met about half-way by the tour company driver." Read full review: 12 nights in Africa; 4 on a Botswana safari

"A very nice experience!

Better the we expected!" Read full review: 12 nights in Africa; 10 on a Botswana safari

"Only the trip to Chitabe Camp was organised by Expert Africa, but we vere very satisfied with its service. The reason we chose Expert Africa was that they show the open places in the Camps on their homepage and were able to provide us bookings in
our preferred Camp Chitabe (we first tried with another (Swiss) agency and were told that it is fully booked!). We were very satisfied with Expert Africa's service. Chitabe Concession was amazing. Also the rest of our holidays, partly organised by an operator, partly organised by ourselves, was very satisfactory and local people were always very friendly and helpful. We very much appreciated also the low criminality risk in Botswana." Read full review: 20 nights in Africa; 2 on a Botswana safari

"Wonderful

Suggestions to help us improve our trips or our service:

We have found your company to be excellent." Read full review: 4 nights in Africa; 2 on a Botswana safari

"A three week trip including 9 separate flights and 3 countries worked well.

It is reassuring to have the expertise of Expert Africa to arrange all the local contacts, meet & greet personnel and transfers that ensures all the elements fit together." Read full review: 22 nights in Africa; 7 on a Zambia safari

"Val and I live 70 miles apart and do not see each other regularly. She does not regularly use the computer and does not have the ability to print material, which I made clear on at least two occasions during the booking process, asking that everything sent to me should be duplicated to her and assumed that this had happened. However it did not happen until emails and phone calls from both of us tried to rectify the situation, which was frustrating and worrying, as it undermined our trust in the whole booking procedure. It angered Val considerably and you will have on record her various phone calls, We discovered on the journey that she still did not have the full itinerary as we had both requested. This is a shame, as it was an amazing experience meeting most of our wishes let down by inadequate administration and a lack of comprehension of our situation as travelling friends, rather than friends travelling!

We have both had experience of safaris and Botswana is a wonderful place with absolutely delightful people well trained staff, but I would not recommend it as a first safari due to long distances and well distributed animals, that is just my view." Read full review: 13 nights in Africa; 9 on a Botswana safari

"3 camps with the same activities got ‘samey’

The Botswana people are aim to please & were lovely to deal with." Read full review: 9 nights in Africa; 9 on a Botswana safari

"Thanks for all help, suggestions and fast follow up, even when we had some challenges the night before we left Amsterdam due to flight changes the next day from Johannesburg to Windhoek.

Great you were thinking along how to beat that challenge and giving alternatives for accommodation if we could not make it to our first stop. Thanks Tracy!

Suggestions to help us improve our trips or our service:
Inform your guests esp if they are used to safaris in other countries than Botswana, eg South Africa that the experience can be different. Im not talking about the game viewing which is obvious off course but the experience in the lodges. In South Africa you often for the same amount of money get more value (luxury, guest experience)" Read full review: 22 nights in Africa; 14 on a Botswana safari

"The trip was excellent, we covered 3000 + km's in 20+ days, driving was fun, less going from Windhoek to Walvis Bay via dirt roads.

Saw all the critter's we came to see multiple times. Next time less camping and more lodging." Read full review: 23 nights in Africa; 9 on a Namibia trip

"It was great to get out of our rental car (Toyota Corolla) we drove 5000 KM from Cape Town via Namibia) and let someone else take care of us. Generally very satisfied with some minor hiccups. Was very glad Expert Africa organized this as we were worn out from planning out trip.from So Africa to Maun. Tracy did a terrific job of taking care of us in a very short time. she listened to our concerns and needs an put together a an excellent package that included getting to the airport in Livingston. I would recommend her to friends.

Suggestions to help us improve our trips or our service:
Since we did this last minute we never received the literature before we left. We saw it on return and would have been helpful.. We made an inquiry to EA even though we were working with someone else. The previous company was not listening to what we wanted and generally fell on their face so we switched to EA and are glad we did, they are pros. Tracy also gave us ideas for places to go in the Okavango Delta (Goma Lagoon Lodge) panhandle which worked out great." Read full review: 7 nights in Africa; 7 on a Botswana safari