Reviews of Breezes Beach Club
Wildlife sightings and reviews
39 independent comments and wildlife information from our travellers who have visited Breezes Beach Club and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
"Breezes - Started badly but came good in the"
The manager said that this was only for one night and that they would put us into a pair of rooms (the villa) which were attached with a sitting room the next day. This rather dampened our spirit but we were assured that these rooms were more suitable and they also offered us a complimentary lunch. The next day we were asked to leave our bags packed and after spending some time on the beach were contacted just after lunch to move them. I went to see the rooms and whilst they were OK they felt very hot with a bit of a musty/damp smell. I assumed that this was because the air conditioning had not been switched on, it was also disconcerting that someone else's bags were still in the room. I went back to the room later in the afternoon at about 3pm with my wife as she wanted to unpack and the air conditioning was still not working and the room smelt even worse. My wife was rather upset by this and I went to speak with the assistant manager. We sat around whilst the air conditioning was fixed in one room, however it was incredibly noisy in the second room and the smell was still present. Eventually I asked them to move us to some different rooms which provoked a lot of head scratching. I gave them an hour to come up with a solution. Eventually they said they had asked another family to move rooms as they were leaving in the morning and gave us two rooms next to each other, however there was another delay of an hour whilst they organised this and cleaned the rooms (they wanted two hours which would have meant we didn't get into our rooms until gone 7pm).
Once we got past this initial issue and we were able to settle down the hotel was fine. We got our lunch and a bottle of wine one evening, plus the girls were given a massage voucher. It's just a shame that the first couple of days were handled in this manner and that I had to threaten to leave the property before a solution was found. Expert Africa were great in helping us resolve this as they applied pressure to the hotel on our behalf as well. Other gripes: The welcome drinks reception was a bit of a joke and basically an excuse to sell you additional services. The diving centre is good, however be warned that they don't take credit cards, only cash.
The location is excellent, we were lucky with high tides and didn't suffer from problems with sea urchins on the reef walks. We found that the sunbeds had gone fairly early when we returned from a diving trip at 10am, however there were plenty at the side of the pool. Lunch menu is great, drinks were good and the meals were reasonably varied during the week." See all these reviews: 7n in Tanzania; 7n in Zanzibar
Breezes have sincerely apologised for the mix up and initial unrest to the guests stay. To make up for it, they upgraded these travellers rooms which would have been a significant additional cost and made many other gestures that resulted in a very enjoyable stay. This does not surprise us at all, as Breezes have always valued their guests very highly.
These travellers did phone us on the first day, and have given us some credit in helping to get things sorted out which is very kind of them. However when we called Breezes, they were already well on the way to resolving any issues. Although we do like taking credit when it is due, in this case it was Breezes who sorted everything out.
This is the first time this has happened to one of our travellers at Breezes and we do not expect it to happen again. It was an unfortunate but rare mistake and Breezes were very sorry about it. In our experience this sort if thing is very out of character for this hotel.
"Breezes Beach Club review"
The shop had limited opening hours, some fabulous crafts but they were expensive compared to Stone Town.
The food was fantastic, the service excellent and everyone was friendly and courteous. Would thoroughly recommend this for everyone who needs to unwind in great surroundings." See all these reviews: 8n in Tanzania; 6n in Zanzibar
"OK but a bit disappointing"
The highlight for us was that we (my 12 year old son and I) signed up with the diving club and got PADI quilified - diving club is child friendly and they are a good friendly team.
The rooms were good but very few are by the beach and have a sea view (even the deluxe and premium ones) - most have garden views. Accodation buildings are a bit concrete and crammed together on the site. When the tide goes out the lagoon drains and you can walk out half a Kilometer to the reef. The lagoon is not good for swimming or playing in however as it is full of coral/rocks and sea urchins.
The biggest drawback was the food which was consistently disappointing particularly in the evenings. It simply lacked quality, however, when we filled in a comments card the head of catering, Marsha, did track us down and discuss it with us, however nothing changed,. it's obviously just the formula that the resort thinks works.
The tennis court had only 2 useable adult racquests available and some tired tennis balls.
Overall it is no more that a 3/4 star hotel from our perspective. Breezes need to up its game a little as it seems to be getting a little complacent. Not much evidence of "The Mangaement", apart from the catering side! No feedback questionnaire was requested from us by the hotel.
A lot of the financial dealings at Breezes was "cash only". It would have be useful to know this in adavance of our trip as the only way to access cash was to go to authorised dealers/banks in Stonetown, one hour away. Hotel not authorised to let guests withdraw cash. It would also have been useful to know in advance that long trousers are required in the evinings (I would have packed a pair!)" See all these reviews: 9n in Zanzibar; 8n in Tanzania
These travellers also felt that Breezes was only a 3 – 4 star and were disappointed as a result. Breezes is regarded as a good 4 star hotel on Zanzibar and we are sorry of these travellers were expecting something more luxurious. For those looking for something 5 star we suggest that they consider Breezes sister resorts Palms or Baraza.
There seems to be some confusion over the payment methods at Breezes. The management have explained that their shop is cash only however it is possible to charge any purchases to the room account which can be settled by card. All meals and drinks can also be added to the room account. The dive centre is independently owned and so charges from here cannot be added to your room - payment for this is cash only.
Expert Africa was not aware of the policy of men having to wear long trousers in the evening as we have not received a comment about this from any travellers in the past, however we will definitely bring this to all of our future travellers attention to avoid this inconveniencing anyone again.
"Breezes Beach Club review"
A particular comment was on a snorkling trip we did. It was run by a gap year student who had only been there a week and we were just dropped off on the coral where the current was very strong. This was not communicated to us and lead to 3 of our party suffering grazes and stings. There was nothing on the boat to deal with this and when I tried to feed back my comments the staff at the Water Sports (not the dive centre) were only interested in covering their backs!
Rooms were quite dark and the whole decor of the place seemed tired. We definitely got the impression it was not very well run.
Having said that we did not make any complaints to the main management so appreciate we did not give them an opportunity to address our concerns. This was because we did not want to sour our trip with any arguments and on the whole we did enjoy ourselves." See all these reviews: 8n in Zanzibar; 4n in Tanzania
It is certainly worth emphasizing that much of this families disappointment may have been because they stayed at a very high quality safari camp, prior to Breezes which is regarded as a good four star hotel. We often have travellers who do a similar thing, opting to splash out on the safari in order to make the most of excellent guiding and then economise on the beach. Usually this is not a problem as we emphasize the difference in standards and of course price - Selous Safari Camp is about three times the price of Breezes. Perhaps we had not been clear enough in this case and it is a shame that these travellers expectations were not met as a result.
We also asked for comments on the operation of the water sports activities, and were assured by the team there that these trips are always lead by someone qualified in first aid. The guide in this case was a trained lifeguard called Sean who is 20 years old and from the UK. We were also told that every boat is equipped with a first aid kit, vinegar for any stings that may occur, life jackets, VHF radios, mobile phones, life buoys and ropes. Also currents are checked by a member of the team before any guests enter the water.
"Breezes Beach Club review"
We had suites but you could not hear the ocean let alone see it, such was their distance from the beach. The rooms are very basic and not what we expected for the price we paid. The hotel staff were very unfriendly on arrival but got better as the holiday progressed. Its a package hotel - catering en masse. It was impossible to have dinner outside the hotel - nowhere to go.
We ate in the a la carte restaurant twice. The food was good but little atmosphere and we had to order out food from a menu in reception several hours before we ate. It took us the whole of the first morning to arrange this. Likewise we wanted to order drinks on our balcony. This took several hours to organise but was very good when it arrived. The lunches were very good. The buffet food was good if you like that sort of thing but it was very mass produced and not special. The breakfast was very disappointing and again mass produced. I just felt we were herded!
The beach is nice but again nothing special if you have travelled elsewhere in the Indian Ocean. The Spa was nothing special either to look at but the service was very good. Good massage and facial from Thai, Malay and Indian beauticians. There is nothing to see around the hotel and Stone Town is one hour away and you have to negotiate the endless police roadblocks - 12 in total on the journey to and from Stone Town for a morning's visit. The gym is not worth mentioning.
All in all it was a real anticlimax to what was otherwise a wonderful holiday. We would definitely not go back." See all these reviews: 5n in Tanzania; 5n in Zanzibar
Clearly this hotel wasn’t what these travellers expected, and Expert Africa must take some responsibility. This family included three teenagers, and they chose Breezes specifically because of its range of on-site facilities (water-sports, tennis courts, etc). We discussed with them smaller, more personal ‘beach-bungalow’ style places, but none of these on Zanzibar have the same range of facilities.
These travellers are quite right: Breezes does not compare with top-end 5 star luxury resorts in the Far East. In fact, few places on Zanzibar do apart from perhaps Baraza which is Breezes sibling and also 5 star property. Breezes is a simpler property but this is reflected in its rates which are good value and though all Breezes’ rooms are within two minutes’ walk of the beach - no room categories have a guaranteed sea-view.
When planning ‘bush-and-beach’ trips like this, travellers often want to splash out on their safari, to get the best guiding and game, and then spend less on their beach-time. We understand with this, and often design trips around this aim. In this case, these travellers went from Beho Beho, which is one of Africa’s best safari camps, to Breezes, which is generally regarded as a good “four-star” hotel which is reasonably priced. Though Breezes is still a very good property it is in a different league.
To put this in perspective, a night at Breezes costs less than a third the price of a night at Beho Beho. We do our very best to make this step-down very clear, and usually it isn’t a problem. However, somehow we were not clear enough in this case – and so we’ve changed the way that we do things to make these differences even more obvious for future travellers.
We’d never recommend Breezes as a ‘base’ to visit Stone Town; it’s a destination in itself and too far for a quick morning visit from the beach. For those that wish to visit Stone Town we would recommend that they spend a night there.
"Breezes Beach Club review"
Great beach and pool, good food, friendly service.
Has a qualified and equipped nurse on site who was very useful to several of the guests we spoke to." See all these reviews: 8n in Zanzibar; 6n in Tanzania
"Breezes Beach Club review"
The room was excellent and was exactly what we needed at that stage of the trip. The food was also very good and while not generally a fan of buffets, the variety and quality of food meant they weren't the chore they can sometimes be. They also tended to serve starter and/or dessert so it wasn't all queuing. The restaurant staff were very friendly and chatty.
Overall facilities were very good and the beach was really nice and it also has an excellent dive centre attached. There were also nice touches like a present of a Christmas decoration on arrival and a Breezes shopping bag on leaving. We also dined in the Sultan's Table restaurant which was a lovely treat." See all these reviews: 5n in Zanzibar; 2n in Tanzania
"Total relaxation in paradise"
The location is perfect for total relaxation, although there are a number of activities available should you wish to move temporarily from your sun lounger! The rooms (in my case a Deluxe room) and other facilities are very good, although the equipment in the gym was very limited. The therapists in the spa (all from Thailand or Bali) were excellent and there was a good range of treatments at reasonable prices. The food was faultless - wide choice available at breakfast and a number of themed buffet evenings which meant that you could choose whatever you fancied.
As a single, female traveller, this was a perfect resort. It could have been the time of year, but there were no children in sight which is great when you're looking for a peaceful and relaxing break!
If I had to try and search for something negative to say about Breezes, it would be that my room wasn't ready when I arrived. Nevertheless, I only had to wait 90 minutes, so could have been worse. However it would have been nice to have known this in advance, after travelling for 13/14 hours, so that I could have expected the wait." See all these reviews: 11n in Zanzibar
"Breezes Beach Club review"
A trip into Stone Town is well worth it but not using the hotel provided service ( we used the people who did our transfer and it cost about 25% of the hotel price). Food is good but buffets 50% of the time.
Plenty of room for guests on the beach and around the pool." See all these reviews: 5n in Tanzania; 4n in Zanzibar; 3n in Kenya
"Breezes Beach Club review"
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