Botswana: reviews from our travellers

"We would like to thank Lucy Copson for helping put together such a wonderful experience.

The choice of camps suited us perfectly." Read full review: 16 nights in Africa; 9 on a Botswana safari

"We were impressed with the organisation and genuinely friendly welcome from everyone we met in Botswana, Zambia & Zimbabwe.

Well done to the teams at Expert Africa, Kwando Safari & Wilderness Safaris. Everything went perfectly from the moment we left London to our return 10 days later. We jsut wish we could have stayed longer!

Suggestions for improvements:

Keep up the good work.

This was our first organised trip (we're normally spur of the moment backpackers) but we didn't feel constrained by having everything laid on. This holiday was a total VIP experience and fabulous from start to finish. Thank you." Read full review: 10 nights in Africa; 6 on a Botswana safari

"This was our third trip to Namibia, and we had a great time. The organisation by Expert Africa was very good, and recommendations, by and large, were very reliable.

Suggestions for improvements:

Could provide advice about reclaiming tax on gifts - we are unable to cash the cheque we received at Windhoek Airport with our UK bank account.

Could remind travellers along the Capriva strip about the time difference - we were an hour late for our Susuwe pickup" Read full review: 16 nights in Africa; 13 on a Namibia trip

"We have had another wonderful holiday – our third trip to Namibia, and at least 9th with Expert Africa – but things could have been better.

Our feedback reflects what we have come to expect from Expert Africa – a minimum 4-paw grading for everything – therefore 5 paws are very hard to achieve and reflect something exceptional.

We were very annoyed by the cancellation of the direct Air Namibia flights; this caused us significant inconvenience. We met so many people who shared our views – from fellow travellers to lodge owners to guides – everybody was unhappy about it. Having been forced to fly via Frankfurt we thought Frankfurt airport was very poor – lack of signage, few shops, little seating and even a mouse in the Business Class lounge. Toilets were dirty. The process will make us think twice before going back to Namibia.

However........ arriving at Windhoek in the morning we found the drive up to Etosha no problem – there were 2 of us to share the driving and we stopped off for shopping and lunch on the way – we definitely prefer to get straight on the road rather than spending a night in Windhoek and effectively wasting a day. We'd recommend buying a Namibian SIM for your mobile at the airport (took 5 mins and cost around £10) – others tend not to work, even with Global Roaming enabled – and we did use it when we discovered we'd left Ghaub with the room key in a pocket!

We'd always thought the road signs on the B1 warning of warthogs rather amusing but we saw dozens on the side of the road this time! Our trip was mostly on tar roads this time, which is great in some ways but they can be very straight and boring – in particular the roads through the Caprivi. We were glad we had booked a 4X2 vehicle for driving some of the tracks in Etosha and Mahango – no need for 4x4 at this time of year.

We were so pleased we were doing a one-way trip; we met many people who had found the driving tiring and were not looking forward to the drive back to Windhoek from the Caprivi. We had tried to slow things down and space them out so that most of our drives were less than 4 hours and, where possible, we spent at least 2 nights in accommodation. This gave us the chance to take advantage of the activities on offer and relax (eg at Hakusembe).

Many lodges do not provide drinking water (or at cost) so we suggest buying a 5 litre bottle in a supermarket (about N$15) and taking it with you.

We would happily repeat our holiday and revisit any of our accommodation with the exception of Namutoni – no way!

Suggestions for improvements:

We have travelled with EA so many times it must be a recommendation in itself! We did do some market testing on this trip and found competitors more expensive. We're already organised for next summer's trip.

However, on rare occasions accuracy of quotations is somewhat sacrificed in the interests of getting them to clients quickly. This is obviously partly due to the complexity of trips but can be frustrating." Read full review: 21 nights in Africa; 16 on a Namibia trip

"one of the most memorable holidays we have had

Suggestions for improvements:

The service you provided was excellent" Read full review: 12 nights in Africa; 8 on a Botswana safari

"will go back. best holiday i ever made with the whole family" Read full review: 11 nights in Africa; 7 on a Botswana safari

"Another fabulous trip to Africa, we can't wait to go back

One thing we did notice however, was that, while the standard of guiding remains generally very good, there seem now to be some guides who are doing the job just to make enough money to be able to fund other business/life plans. As a result we encountered one or two without the old passion/feel for the job. While their knowledge was probably very good, it was in a bit of a textbook style and seemed to lack an empathy with the animals/environment.

Possibly because the good rains had meant animals were more dispersed and therefore a bit more difficult to find, there seemed to be a lot of racing around trying to find things without stopping to evaluate the surroundings and potential. I also felt that there was a bit more harrassing animals by changing position to let people get a different shot rather than just sitting quietly to observe, again perhaps because of the perceived need to move on to try to find something else. Also because there were possibly fewer 'opportunities to view' there tended to be several vehicles at each sighting.

Suggestions for improvements:

Difficult to think of anything Expert Africa could do better. We are always delighted with the service and have recommended you to lots of friends.

It would have been helpful to have seen the questionnaire before we went so that we could make notes on relevant points as we went along. After three weeks and lots of locations it is a bit difficult to remember precise details for" Read full review: 20 nights in Africa; 7 on a Botswana safari

"everything went absolutely to plan - we didn't have any 'hitches' at all - and all the staff at Linyanti Camp, Kwhai Camp and on Mboma island were absolutely first class.

It certainly was an experience that we will never forget - not just as a resut of the amazing range of game that we saw, but also the great people from African Bush camps that we got to know (if only for a short time)." Read full review: 9 nights in Africa; 6 on a Botswana safari

"Very very good. Each lodge had some advantages and some disadvantages, but on the whole they were really good. We had no real problems on the trip and some very good experiences (and animal sightings). It was one long safari, but that was really what we had wanted.

The one contact we had with Wilderness Safaris was good too - through the delay at the airport with the car hire, and the fact that we took one wrong turning on the motorway, we were on course to arrive too late in Waterberg. Wilderness had an emergency phone no and she arranged for the Waterberg gate to stay open, so that problem was solved.

We were also very satisfied with the whole procedure between our first enquiry and the actual trip. Maruska was extremely helpful and efficient, patiently giving us detailed answers to any question we had." Read full review: 20 nights in Africa; 14 on a Namibia trip

"Susannah assisted us in planning our trip and helped point us in the direction of camps that fit our needs. Chris was also very helpful in answering our questions about appropriate photography equipment. We also appreciated Lucy's help with our last-minute questions.

This resulted in an experience that we will remember for the rest of our lives.

Suggestions for improvement:

We were originally booked on a morning flight from Maun to Johannesburg on our last day in Botswana, but we were on the stand-by list for the mid-afternoon flight that day. Shortly after we booked our trip, seats opened up on the afternoon flight and our booking was changed accordingly. Because we were scheduled on an 8am flight from Mapula to Maun, we think our changed booking was not updated with either Mack Air or Mapula Lodge. However, the connecting flight was pushed back and we were able to enjoy our morning game drive. That minor hiccup is our only suggestion for improvement, but it did not detract from our wonderful experience overall.

We would definitely recommend Expert Africa to our friends and family.

For the photographers amongst our travellers, these travellers also observed, by email after their trip:

We just returned from our trip to Botswana yesterday. What an amazing experience! We were only there for 8 days, but I can't count the number of impressions we collected on the way.

I just wanted to follow up with you regarding the discussion we had regarding lens selection. Per your advice, the 100-400 lens was definitely the right way to go. The extra zoom came in very handy -- the majority of my pictures were taken in the >200 mm range -- and bumping the ISO was usually enough to deal with the low light situations. Tellingly, one of the guests we rode with at Kwando had both the 100-400 f/4.5-5.6 and the 70-200 f/2.8 lenses, and he didn't use the latter at all during the 3 days we spent together on game drives.

Your advice on the flash was also good. Too bad I pulled my clip-on flash at the last moment due to weight concerns and the mistaken belief that I wouldn't be able to use it on animals at night. I later learned that it would not have bothered animals with night vision, and it would have come in handy on two occasions (you were also right about this). But we'll still have the memories.

Thanks again for your help. My girlfriend and I absolutely loved it in Africa and are already thinking of doing a trip to Uganda in two years. We'll keep in touch.

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Oh, by the way, I highly recommend online lens rentals for people who only want such expensive lenses to use every once in a while. It cost me about $160 for a three week rental, and the lens was insured in case anything happened to is (easing my mind very much). Based on a friend's recommendation, I used www.lensrentals.com [Ed: this is a US-based company], and I think they have similar services in the UK.

I think a lot of amateur photographers would love the opportunity to go on safari with such an incredible lens without having to invest over $1500 in something they will not be able to use very often. You can really tell the difference between my pictures and my girlfriend's pictures (she used my entry-level zoom)." Read full review: 9 nights in Africa; 7 on a Botswana safari