The Airport Grand

Reviews of The Airport Grand

Good(76%) From 10 travellers
Excellent
2
Good
6
Average
0
Poor
2
Terrible
0
Below are independent comments from 10 of our travellers who have visited The Airport Grand, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs P from Sydney
Arrived on: 27-Jun-2014 Stayed for: 1 nights
Overall:
Good
Good
Location:
Average
Average
Rooms:
Average
Average
Service:
Average
Average
Food:
Good
Good

The Airport Grand review

clean, comfortable, very good meal and transport to airport good. would stay again as a transit hotel.

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Ms A from Australia
Arrived on: 27-Jun-2014 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Excellent
Excellent

A convenient comfortable stay at Airport Gran

Hotel Grand is within a short free shuttle from O.R. Tambo Airport.. Reception was easy but a little slow but that is not unusual in S.A hotels.

The buffet Dinner was really good with a wide range of foods and efficient pleasant staff. Rooms were clean and all that we needed for an O /Night stopover.
IN.B. I f you check in earlier than about 1800 do be aware that planes fly in directly over this hotel but cease then.

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Mrs & Mr D from California
Arrived on: 23-Nov-2010 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

The Airport Grand review

The Airport Grand was just fine for what we needed: a safe, affordable and comfortable place near the airport. Their free internet service allowed us to catch up on emails half-way through our entire trip, so I give them high marks for that.

We arranged a private guide/driver to take us from this hotel around Jozi for a half-day cultural tour though the hotel's concierge desk could have also arranged this for us.

Lovely people, bounteous breakfast included in the room rate.

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Mr & Mrs VanZylrus from UK
Arrived on: 4-Oct-2009 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

The Airport Grand review

Don't come here for the view!! Reasonably close to the airport (about 15mins away) located in a very industrial part of town, full of DIY, liquor shops and car showrooms.

Nothing wrong with the hotel as a place to sleep. The room was adequate warm and everything worked. Everyone was pleasant and event tried to arrange us a takeaway breakfast at 3am!!! They had organsied our cab to the airport, which was waiting in the foyer at 3 am. The buffet dinner was very good, with plenty of choice. Trying to find where the shuttle bus stopped and picked up people was difficult particularly if you're short of time. The instructions we were given were a bit vague. However, at the moment JNB airport is pulling out all the stops to impress travelers and there were very efficient uniformed- staff around should one need any help. In hindsight we would have just taken a cab.

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Mr & Mrs M from Bristol
Arrived on: 4-Sep-2009 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Terrible
Terrible
Rooms:
Average
Average
Service:
Average
Average
Food:
Average
Average

The Airport Grand review

This hotel is under the flight path!

The room was hot because we had to keep the window shut for the above reason.

The information about the evening food available was not clear and although we had a satisfactory buffet meal in the restaurant, we would have preferred to sit elsewhere and have the room service menu - which was possible.

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H family from Cheshire
Arrived on: 3-Aug-2009 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

The Airport Grand review

A good place to stay overnight in Johannesburg.

Difficult to find shuttle bus to get there.

Great food and facilities

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riguss from Belgium
Arrived on: 21-May-2009 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Terrible
Terrible
Rooms:
Poor
Poor
Service:
Poor
Poor
Facilities:
Average
Average

The Airport Grand review

Despite some relatively good points (breakfast, navette to the airport) the negative sides are numerous and unacceptable for a trip of this standard. The reception was reticent and did not deliver what was kindly asked them to do, the hotel is just under the descending path of the incoming flights of the airport, so forget about sleeping. Rooms very small and poorly decorated.

Our suggestion is: scrup the place from your list

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Expert Africa comments

Simon Rowson, the General Manager, was quite concerned about the service issues raised and is looking into this further. He is sorry that these travellers did not receive the usually high levels of service from his staff.

We do acknowledge that this hotel, as the name suggests, is very close to the airport and unfortunately, as such, will have a fair amount of plane noise. It is however very handy for airport access if you are on a short turnaround time in Johannesburg.

Miss M & Mr M from Ireland
Arrived on: 20-May-2009 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

The Airport Grand review

we had a comfortable stay here.

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Mr A & Dr A from Delamere
Arrived on: 18-May-2009 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Good
Good
Food:
Average
Average

The Airport Grand review

Good location for an overnight stay and transfers were straight forward

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Mr & Mrs W from Warwick
Arrived on: 28-Sep-2008 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Average
Average
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

The Airport Grand review

Efficient collection and delivery service to and from the airport. The barman at the poolside bar was good enough to give us a well needed drink after he had closed and this was a good example of the service the staff gave us.

Some bedroom furniture was wonky and my son was (I am sure unknowingly) overcharged for a meal. This mars my generally favourable opinion of the hotel.

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Expert Africa comments

The Airport Grand Hotel thanks these travellers for their feedback – ‘We welcome any constructive feedback, both positive and negative as it does help to highlight areas of concern which we may have overlooked. I will ensure that the furniture in the rooms occupied by this party is repaired or replaced if necessary, and that the Food & Beverage Manager is made aware of the overcharge issue raised.’

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