Rivertrees Country Inn

Reviews of Rivertrees Country Inn

Good(86%) From 41 travellers
Excellent
18
Good
18
Average
4
Poor
1
Terrible
0
Below are independent comments from 41 of our travellers who have visited Rivertrees Country Inn, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Sisters from London
Arrived on: 7-Sep-2019 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Good
Good

Rivertrees Country Inn Overview

Good location near to Arusha National Park, with grounds. Service was quite good and the food was tasty and generous. The packed lunches were delicious.

The rooms were clean and spacious and nets over beds. Great bathroom with a huge bath!

The Colobus monkeys were very entertaining to watch in the trees.

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Mr & Mrs D from UK
Arrived on: 2-Sep-2019 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Poor
Poor
Food:
Good
Good
Facilities:
Good
Good

Good facilities but poor staff attitude

Expert Africa had informed all of our lodges/camps that my sister in law had a gluten intolerance, and on arrival at Rivertrees we reminded them of this. Reception promised to speak with the chef. At dinner that night our first course was delivered, and it was clear that no allowance had been made for the gluten intolerance, and no other alternative was offered. We asked the waiter to ensure that for the main course a suitable meal would be provided. It was not, but the waiter attempted to point out which parts of the meal could be eaten. No alternative was offered despite our requests. Ditto third course. At the end of the meal I made it firmly but politely clear that we were not satisfied, at which point the waiter asked us not to forget his gratuity. I thought I might have misheard him so I said "Excuse me?", and he replied, "People often forget my gratuity".

In the morning I got up half an hour before breakfast started, to speak with the kitchen to ensure that a suitable breakfast would be provided, reminding them of what had happened the previous evening. The response was very offhand. When we arrived for breakfast we were told that it was a buffet, and gluten free items were available, but these were not pointed out or explained. I had hoped that after the previous evening an attempt would have been made to rectify the situation, but sadly not.

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Expert Africa comments

We were shocked to hear of this feedback for Rivertrees, as the lodge normally delivers a very enjoyable stay for the many numbers of our travellers who stay there. The manager of Rivertrees was upset and frustrated to hear of this experience, as she acknowledged that the dietary information was well received and she assured us that the lodge's restaurant can absolutely cater for a range of dietary requests, including gluten free. Unfortunately in this case it was very poorly handled by the kitchen and the waiter involved, and not to the standards expected by the lodge. The manager completely understands the disappointment here and has apologised unreservedly to these clients, as well as refunded the meals for the whole party. The lodge is reinforcing its procedures for handling guests' dietary requirements with the kitchen and service team to ensure this does not happen again, and the issue of tipping with this particular waiter has been resolved. We are confident that Rivertrees has taken appropriate steps to ensure a more positive experience for future guests.

Dip & family from Cardiff
Arrived on: 29-Jul-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

Rivertrees Country Inn review

Superb place for a pit stop before our long sojourn into the northern Tanzania safari circuit.

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Marilyn & Duane from CA
Arrived on: 28-Jul-2019 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Great intro to Tanzania

Rivertrees is a lovely lodge with expansive grounds that attract monkeys. Simply wandering around the grounds to see monkeys was fun. We daytripped into Arusha to see the sights. The Art Museum and crafts cente are fabulous. The rest of Arusha not so much. We also booked a one day grame drive in Arusha National Park that was excellent, quite a good variety of animals and terrain, including a canoe paddle on a lake with some hippos.

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Dalys from London
Arrived on: 23-Jun-2019 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Activities:
Average
Average
Facilities:
Good
Good

comfortable

We only stayed one night but everything was very pleasant. The dining room is lovely.

We were entertained by the monkeys trying to get into the lodges!

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Prof W from Queensland
Arrived on: 15-Jun-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Excellent accommodation

Rivertrees Country Inn was an excellent introduction to Tanzania.

The serene setting beside a river, the well-tended gardens, the attentive staff and the beautifully appointed rooms were a treat. While not actually close to any particular points of interest. for travellers arriving at Kilimanjaro Airport en route to the national parks, it is as good a place as any from which to launch your expeditions.

Highly recommended.

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JS from Vancouver
Arrived on: 14-Jun-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Great spot to spend our first night.

The location was great - the driver who met us was excellent.
All of the staff were excellent, very helpful
Good breakfast

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Mr. A from Canada
Arrived on: 9-Mar-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent

Rivertrees Country Inn review

See earlier comments [Ed: see below]

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Mr. A from Canada
Arrived on: 23-Feb-2019 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Poor
Poor
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Good
Good

Rivertrees Country Inn review

In hindsight, we would have preferred a hotel that was closer to Arusha.

The setting of Rivertrees was lovely and it was good to walk through the grounds.

We were there for 3 days, and it was a bit isolated and the drive into Arusha seemed long.

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Mr BG from Newport Coast
Arrived on: 24-Jan-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent

Rivertrees Country Inn review

Beautiful lodge

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