Africa: Reviews from our travellers

"..." Read full review: 9 nights in Africa; 6 on a Namibia trip

"We were overall very happy with the service from start to finish by Expert Africa and all the arranged accommodations and transfers. We would have had a terrible time planning the transfers ourselves and are thankful we used such a competent, knowledgeable booking agent. Maruska, our handling agent, was professional and prompt and very detailed. The only suggestion again would be for a heads-up on the activities & possible multiple visas at Victoria Falls.

We really enjoyed our trip, and while we planned out the basic areas we wanted to visit, ExpertAfrica was able to help us connect the dots and help make our trip that much better. The areas we visited were truly wonderful.

FYI, since we had a large party, all three children (two aged 7 and one aged 2.5) were able to attend the game drives at Sandibe because we had our own party and own vehicle. Our kids had a wonderful time and loved the safaris (as did we) and with all the smooth transfers, we were happy that everything went according to plan. (Also, children under 3 were free for activities that allowed children at Victoria Falls, which made our helicopter ride over the Falls slightly less $ painful!)

Suggestions to help us improve our trips or our service:

Tipping policies are still a bit of a mystery for us, as there is always a great variable involved as far as how the service was. I'm not sure if guidelines for each area of travel is feasible, but it would be helpful to find out what other visitors tipped." Read full review: 5 nights in Africa; 3 on a Botswana safari

"I look forward to another trip to Africa and would definitly recommend Expert Africa and Maruska Adye to my friends.

She is knowlegeable about the countries we visited, patinet with questions, and fast in her responses." Read full review: 22 nights in Africa; 6 on a Botswana safari

"Had a fantastic time! It was one of the best holidays we've been on.

This was made even better by how helpful everyone at Expert Africa was, from Chris answering our numerous questions at the Travel & Destinations Show in London to booking our trip with Maruska in evenings after we'd finished work. We'd just like to say a big Thank You to everyone at Expert Africa, and we'll remember you for the future should we decide to head back to Africa!

Suggestions to help us improve our trips or our service:

We really appreciated two key aspects of your setup:

- Your presence at the Earl's Court Travel & Destination show and Chris' kindness in sitting down with us for over an hour to talk with us about Botswana and the surrounding area

- Being able to speak to Maruska after UK work hours, whilst she was located out in New Zealand (thankfully all charged at UK rates)." Read full review: 6 nights in Africa; 6 on a Botswana safari

"Without doubt one of if not the best hollidays we have ever had.

There are so many highlights it is difficult to specify in particular, but Africat stand out.

Apart fron Halali the lodges where all of a very high standard, with friendly efficient service being the norm.
We cannot wait to go again.

Suggestions to help us improve our trips or our service:

A minor niggle we had was over the use of 200 Rand notes, after being told they would not be accepted we changed most of ours to lower demoninations, when we got to Namibia we found that everybody accepted the ones we had left over, even the craft stalls and filling stations.

Apart from this one thing we found Exprt Africa to be superb, Sabina organised a fantastic holliday for us." Read full review: 18 nights in Africa; 13 on a Namibia trip

"This was an excellent trip. I was travellilng alone I would really recommend it for other solo travellers.

Everything worked like clockwork, I was well looked after by camp staff and guides and had some great experiences. Because the camps are small and organised so that you all eat together I met some really interesting people and had a great time.

Suggestions to help us improve our trips or our service:

You might add that it is worth taking a beanie hat for the cold - I had to buy one in the Kalahari. Also not being used to taiylor made trips I needed to ask if I had to get a taxi from Victoria Falls Airport to my hotel - it was not clear from the itinerary that there would be driver there for me. Otherwise it was all fine." Read full review: 14 nights in Africa; 11 on a Botswana safari

"We loved the Bush so much. Now hope to go back to Zimbabwe.

Thanks to Lucy for organising everything so perfectly and efficiently." Read full review: 3 nights in Africa; 3 on a Botswana safari

"This was a fairly last minute trip that I decided upon between leaving one job and starting the next and was designed to draw a line under the former and refresh me in preparation for the latter. It worked a treat.

The arrangements through Expert Africa were simple despite a change of schedule due to availability, communications were easy - mostly email with the occasional phone call, and everything went to plan whilst I was there, with all transfers working perfectly.

I normally plan and book my own holidays directly but as this was my first time in Africa, I wanted some local knowledge and expertise, and Expert Africa provided this to make it all painless. I don't hesitate to recommend them." Read full review: 8 nights in Africa; 3 on a Botswana safari

"This trip was a fantastic experience and everything we hoped it would be. Aside from all the normal sights you would go to Namibia for, this was a very easy, convenient and hassle free holiday.

Everywhere we went we almost unfailingly experienced friendly, smiling people happy to help us (staff or others). The advice and assistance in planning the trip from Expert Africa was very good." Read full review: 14 nights in Africa; 12 on a Namibia trip

"The above rating would have been Very Satisfactory had it not been for the poor performance of Air Seychelles. Expert Africa (Lucy) was very helpful and efficient and the organisation of our trip was excellent.

I would not, however, recommend the Hotel l'Ocean. For your information, one of the other tour operators from whom we also secured a quote and with whom we had some discussion, did not recommend this hotel and suggested as alternatives Patatran Village and Le Domaine which were only marginally more expensive.

The advice on the choice of Islands and the duration of stay on each one was excellent." Read full review: 10 nights in Africa; 3 on a Seychelles holiday