Reviews of trips to Maun

"As normal the whole trip went off without a hitch.

Many thanks to Nick, Megan and Chloe for setting it up for us at relatively short notice." Read full review: 13 nights in Africa; 11 on a Botswana safari

"We had this trip on our bucket list for some time, i.e., visiting the Caprivi (Namibia) and getting into Botswana through the Okavango Panhandle and then transverse Moremi and Chobe all the way by 4WD (the rough way). Roughly 4530Km in 18 days.

The Caprivi is definitely a totally different part of Namibia - landscape, people, flora and fauna - you feel immersed in real Africa. The Nkasa-Lupala National Park (alias Mamili NP) is indeed a true hidden gem, where you can experience dry and wet ecosystems /environments. However game is (still) not so abundant as in the Okavango /Moremi.

The Panhandle was marvelous. We had the Okavango for ourselves. Boat trips into the channels are mandatory and they will not disappoint . The birding is superb.

Crossing Moremi into Chobe Savuti and Chobe river front was a trip within a trip in itself. What an experience. It just enriched us as kin travelers to Africa. S19º13'22,0'' E23º23'20,7´´ was the place where we got stuck with our 4WD. No matter how prepared we feel we are, how careful we can be, in Africa, the unexpected can really happen and for that one should be minimally prepared.This comes with proper advise and planning - Expert Africa has done it again, phenomenally - thank you." Read full review: 19 nights in Africa; 6 on a Namibia trip

"It was a trip of a lifetime! The planning was superb, everything just flowed from one place to another. The experience was better than anything we could have imagined.

I am ready to go again.

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None. Maruska was fantastic, we were so lucky to have her." Read full review: 20 nights in Africa; 10 on a Namibia trip

"This was one of the best holidays we have ever had. We do not spend a huge amount of money (at least compared to what you could spend in Botswana), but nonetheless had a great time, saw and experienced lots!.

We had highlights (Nxamaseri, Chobe, Vic Falls,) and lowlights (bald tyres, Camp Kalahari), but overall enjoyed the trip

The wildlife, birds and animals, is great. The landscape outside the delta a little dull (say compared to the desert in Namibia), but OK. The delta is really interesting as are the salt pans.

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a difficult one. we had several phone calls and lots of emails, and a few iterations of the itinerary before agreeing everything. my main concerns were about driving

on the driving, i think a 4wd is essential even if using camp drives in the parks. there are too many places where one can get stuck in sand. also, there are roadworks in Namibia and Botswana that caused some delay. i realise this is difficult to factor in when booking a year in advance - we did not think to check.

one other point - when discussing where we could drive and how to get into Zimbabwe I was told that Budget would not let us take the car across the border. instead we paid for a driver and van to take us to and from Vic Falls. however, when picking up the car Budget asked us if we wanted the paperwork to cater for crossing into Z. I don't know how much money we spent on the two taxis, but it would appear that this was an unnecessary expense" Read full review: 13 nights in Africa; 8 on a Botswana safari

"The trip Nick Hobbs and I put together for our family with 3 adult children, far exceeded our expectations.

For me the night in Maun allowed me to be ready, not tired from travel, to appreciate every moment of our camps in the okavango delta.The combination of 3 camps over 8 nights was given the thumbs up by all, as being exactly the right amount of time at each camp and overall. It gave us time to enjoy the wonderful different aspects of 3 areas without a huge amount of travel between. We were able to capture sights of different animals in different surroundings, ie seeing the lions at Duba Plains swim. We were also able to appreciate the things they had in common, their care for the local environment and the future for the animals.

Finishing the trip, in Victoria Falls with an exhilarating Helicopter trip and an amazing time Walking with the Lions aided by Paul our wonderful guide , was perfect. Our extra day, then gave us the chance to wander around the views at the Falls National Park, go to Zambia, explore the town and markets and soak up the ambience on the hotel verandah.

Two travel hiccups, lost luggage and lost phone, were extremely well managed by Nick and the team at Expert Africa. I would highly recommend them to others. Thank you for a special holiday." Read full review: 12 nights in Africa; 9 on a Botswana safari

"This is my third time with Expert Africa, and I wouldn't use anyone else.

Megan was great, and the transfers were seamless. Especially the transfer to Zambezi Sun, from Camp Kalahari. Flight to Kasane, drive to water's edge, boat across river, then drive through border and on to Zambezi Sun. Really smooth and easy. I think it was done by wilderness, who also took us over to Zimbabwe for tea at the Victoria Falls hotel, they were excellent.

This really was the wonderful trip we dreamed about.

Expert Africa have been fantastic all three times I have used them." Read full review: 13 nights in Africa; 5 on a Botswana safari

"fabulous. excellent. we had a brilliant time. everything that was booked worked out well with no hiccups. turnstone tours trip was brilliant. we had a memorable anniversary day complete with a picnic on top of a sand dune. our guide Ernst was very informative and made the day special. also thanks to kerr and downey at okuti for the champagne in our room on arrival.

thanks to maruska for all the help in organising the trip and sorting out the problems caused by the lack of flights between Windhoek and maun." Read full review: 29 nights in Africa; 20 on a Namibia trip

"There is no doubt that Botswana is truly an amazing experience. The wildlife is outstanding, the locations wild and remote, the camps are fantastic and it is a humbling experience to see the daily life and death struggles of animals trying to survive.

We travelled with Wilderness safaris - our second time - but I feel their objectives and ours were not entirely matched. I would take great care to ensure you get what you want.

A couple of minor gripes first. I know Expert Africa passed on our dietary (veggie) requirements but when we reached our first (not Wilderness) camp these were not quite correct. On passing back through Maun the next day we spoke to Wilderness direct and while these requirements reached the first camp they did not reach camps 2, 3 and 4. Camp 5 had them but I think only through the feedback given at camp 4. The camps mostly got it once told but on one transfer between camps we were given a meat sandwich on leaving and a meat salad on arriving.

As per my Khalahari Plains feedback there were flight problems and once delayed, because they have pre allocated your guide, activities did get very slightly compromised. This leads onto my major concern.

In the 2 years since our last visit the emphasis of Wilderness seems to have changed. They seem more focused on providing luxury rooms and slick appearances than on providing a true wilderness experience. Out of the 100 or so guests we met probably less than 10% were repeat visitors. They seem all out on attracting rich 1st time bucket list guests. The type of guests who are often more into the quality of the rooms and service rather than on the quality of the activities.

During our 15 days we spend 8 days in the company of very nice people who were on their first ever safari and at their first ever camp. This included the 3 days each at Little Vumbura and Chitabe.

The allocation of guests to guides is sorted before you get to camp. It needs to be more flexible. When we checked into Chitabe we had been 10 days on this trip (and 14 days on a previous). The camp management knew this. Yet they still put us with a couple of elderly sisters on their first ever camp. As much as they were very nice people our objectives and requirements were different. This should have been patently obvious (it was to the guide).

We knew, after 3 weeks in total on safari the differences between a Kudo and an Impala and a lapwing and a roller, While the guide did an admirable job of trying to manage the disparate needs of the guests it never quite worked. On our first morning at Chitabe we were half an hour late setting off because the ladies had not brushed their teeth or brought their kit for the morning drive.

After 6 days at LV and Chitabe we were bristling with frustration at the basic mismatching of guests' experiences.

(The day after we left Chitabe we understand their was an incident in our "old" truck where 2 people wanted to leave lions in the process of killing a buffalo whereas 2 wanted to watch the whole process. That should be sorted in the allocation process rather than leave some guests unfulfilled and some gusts traumatised.)

Would I travel with Wilderness again. Possibly but I would look at other companies too. If I were to go again I would be much more demanding and want:

1) A sensible allocation of guests - a sensible matching of experience. I recognise that it might not be possible to avoid first timers but experienced visitors should not be matched with people at their first ever camp.
2) If you want to occasionally go out all day (and not just morning and evening) say so before you go so that this is built in. Repeat what you want when you get to each camp.
3) Clarify whether you want to watch a kill in all its detail - its not likely to happen but if it does its a bit late to sort out conflict.

It just seems to me that Wilderness are becoming more focused on providing a 5 star "hotel" service rather than their core activities." Read full review: 16 nights in Africa; 16 on a Botswana safari

"We had a wonderful trip and enjoyed every minute! Organisation was perfect, thank you Megan!

As we particularly enjoyed our walking safari, we will definitely plan more walking and boat trips for our next safari. Leaving Africa was, again, very hard. But we're already dreaming about going back!

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It would be great to be informed whether camps accept children." Read full review: 18 nights in Africa; 16 on a Botswana safari

"Thoroughly enjoyable, if tiring.

This trip was planned some 18 months ago and was programmed for May 2012, but medical problems arose and it had to be deferred to Nov. Throughout this process we were encouraged by the patience and consideration of Nick who is a great ambassador for your organization

The bulk of the time was spent in Kwando camps, with whom we have stayed before. They have a quality product, but it is not a good look when their guides have to borrow guests binoculars/reference books to identify a particular bird.

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As long as your staff show the same consideration as Nick when problems arise your customer service satisfaction levels should be high." Read full review: 16 nights in Africa; 13 on a Botswana safari