Travel reviews by Mr C & Mr K from Oxon
Total number of trips
Lodges stayed in
Our trip to Zimbabwe October 2018
Zimbabwe and 1 other country between 29 Sep 2018 and 16 Oct 2018
We are big fans of Zambia because of the excellent walking but we liked the combination of walk and drives we experienced in Zimbabwe.
Mana Pools was busier than Hwange, which was very quiet. In Mana Pools, it is strange to see people walking in the park without guides. In Hwange it was wonderful to be away from tsetses and mosquitos."
Crowne Plaza Nairobi Airport
"Convenient overnight stop in Nairobi"
Stretch Ferreira Safaris Camp
"Good experience at Goliath"
"Vundu - one of our favourite African Lodges"
Hwange Bush Camp
"Hwange Bush Camp review"
"Excellent Camp Hwange"
"Ilala Lodge review"
"The Emakoko review"
Excellent return trip to Zambia
Zambia between 5 Sep 2016 and 23 Sep 2016
Tsetses were an issue, as we can both react badly to them. Much worse in South Luangwa than last time and we had one particularly bad Tsetse walk in North Luangwa. We were expecting them in Kafue - Musekese was better than expected, Busanga Plains much worse. All the camps were free of tsetses.
Disappointing that information on the Expert Africa website is inaccurate. Overall service from Expert Africa was very good, as usual. However......although the wallet is better than the old one, I still think it is daft to give people a wallet every time they travel - I won't use it again and it will join the other 2 wallets in my desk drawer. A shirt would give Expert Africa free advertising as well as being useful for the recipient (I've mentioned this before but it fell on deaf ears!).
I also think you should ask if people want a copy of Zambia before you sent it. When I got mine I thought it was a new edition but found it was identical, so it went straight to recycling."
"Very comfortable overnight stay"
"Great Camp but emphasis not on guiding"
"Even better than last time!"
My Oct 2014 trip
Zambia between 2 Oct 2014 and 18 Oct 2014
Excellent game viewing in all camps.
Unique and unforgettable experiences in the bush camps.
Well organised by Expert Africa and Tours Africa were very helpful on arrival and departure."
Radisson Blu Hotel
"Best lodge/camp in Africa!"
Chikoko Tree Camp
"Chikoko Tree Camp review"
"Crocodile Bushcamp review"
"Kaingo Camp review"
"Mwamba Bushcamp review"
My Dec 2008 trip
Tanzania between 13 Dec 2008 and 29 Dec 2008
I thought the whole trip had been brilliantly organised and all the information I had been given befrehand was accurate.
Suggestions for improvement:
No particular thoughts, I`m afraid. A very satisfied customer!"
Selous Impala Camp
"Selous Impala Camp review"
Mwagusi Safari Camp
"Mwagusi Camp review"
“We're very indeed sorry that these travellers didn't enjoy their stay with us; we take comments like this very seriously, and do our best to learn from them.
Unfortunately, their arrival coincided with our first heavy rains. As is normal all over Africa, this coincides with the hatching of lots of insects. At this time, especially, we suggest that guests switch off their lights when they come to supper. If this doesn’t happen, then they’ll often find many insects in the bathroom when they return. (Our tents, containing the beds, are separate and are sprayed every evening against insects.)
We are grateful for the comments about the bathroom step; we are now arranging to paint the edge of all of our steps for next season. The reason for a lower level in the bathroom is to prevent shower water from splashing into the dressing area.
I’m sorry that we didn’t know that the solar heating for the shower not working, as we could have explained the situation and resolved the problem immediately. We have a back-up hot water system, for any overcast days. In this instance, a calcified non-return valve interfered with the flow of hot water, and was immediately replaced.
We apologise about the situation at the airstrip. All of our staff are instructed to assist guests with their luggage whenever possible. Our driver and guide seem to have had a misunderstanding at the airstrip about which guests were coming to Mwagusi, and this confusion meant that they didn’t help as they should have.
Our vehicles do have side flaps, for times of heavy rain. We also cover the seats and luggage with plastic sheeting, and providing plastic sheeting for guests to cover themselves, if they’re unlucky enough to be caught in the rain.
These guests did arrive in heavy rain and because of this Adrian (our assistant manager) rushed them quickly to their Banda, without the usual formal introduction of himself. Once there, Adrian gave them our informative welcome speech, which emphasises safety, and perhaps they felt that this was patronising. The availability of walks is part of this talk, and these are also mentioned in the ‘welcome folders’ in each Banda. We’re sorry if somehow these travellers felt that we were rushing them, or somehow uninterested in them.
Riaan (the manager) did have a serious ear infection, and was in town seeing the Doctor when these travellers arrived. He returned the following night, but was unable join dinner. He finally introduced himself at lunch the following day, and also mentioned to guests that, due to his ear problem, he was having trouble hearing. I’m sorry if this seemed rude.
At Mwagusi we do our best to charge guests’ electrical items in camp, prioritising camera and video batteries. I think that the item that these travellers are referring to was a Nintendo DS game system. We did have trouble charging this; Adrian mentioned to them that perhaps there was a loose connection. I’m sorry that they were upset that we couldn’t charge this for them.
We greatly appreciate feedback like this from guests after their stay with us. However, it is even better for us, and for the travellers’ comfort during their stay, if issues can be mentioned to us at the time, when they occur. That way we have the opportunity to resolve them promptly, without any continuing unhappiness."
"Chada Camp review"