Reviews of safaris to North-west Kalahari & Panhandle

"Had a fantastic time! It was one of the best holidays we've been on.

This was made even better by how helpful everyone at Expert Africa was, from Chris answering our numerous questions at the Travel & Destinations Show in London to booking our trip with Maruska in evenings after we'd finished work. We'd just like to say a big Thank You to everyone at Expert Africa, and we'll remember you for the future should we decide to head back to Africa!

Suggestions to help us improve our trips or our service:

We really appreciated two key aspects of your setup:

- Your presence at the Earl's Court Travel & Destination show and Chris' kindness in sitting down with us for over an hour to talk with us about Botswana and the surrounding area

- Being able to speak to Maruska after UK work hours, whilst she was located out in New Zealand (thankfully all charged at UK rates)." Read full review: 6 nights in Africa; 6 on a Botswana safari

"As a whole the trip was excellent. We had the most wonderful and at times exciting trip. The trip was in many ways better than we had expected.

Our main intent for taking the trip at that time was for birds with any animal sightings (which we had been advised could be difficult due to high grass and many water holes away from the lodges) being regarded as bonus. In the event we saw most of the possible animals and in close proximity. We missed cats and rhino. Getting around in our not 4X4 was mostly possible though not without some mud and water problems. These could mostly be overcome with a litle thought and careful manoevering of the car.

The lodgings were all great and all very different. People in the lodges and outside were all very friendly and helpful. Grateful too when we gave them lifts.
As is indicated below we were very pleased with the way Sabina dealt with all aspect of setting up the trip for us and especially the way the problem of the delayed outward flight was overcome.

Suggestions to help us improve our trips or our service:

I'm mostly using this box to feed back other findings from the trip for information which may be useful to others. In our information we were told that we needed documentation and to take the car into Botswana that this would be taken from us at the border and that we'd have to purchase another to take the car back into Namibia. None of this happened. Other than the driver filling in details of the car in a book at each of the four posts (out and into Namibia, into and out of Botswana) they weren't particularly interested in the car as such. However, we did have to purchase documents to enter Botswana. These were - 1 year's road tax and 1 month entry permission (for the car) costing together 160 Rand (we had no Pula). I think our information only mentioned the entry permission. The tax thing may be new.

We were able to use debit and credit cards in petrol (Shell) stations in Bowsana though one insisted (at the junction onto the Trans-Kalahari Highway) in taking an amount from the card before pumping gas.

Information on the difficulties relation to the electrical sockets and lack of adapters may be useful." Read full review: 18 nights in Africa; 12 on a Namibia trip

"The trip was well planned, and delivered what we expected. We had a lovely time.

Suggestions to help us improve our trips or our service:

One comment. Your warning about forged 200 rand notes came too late as we had already changed our money and we did have some trouble in getting them accepted.

In addition one petrol station would not take 100 rand notes." Read full review: 18 nights in Africa; 9 on a Namibia trip

"Great trip with one lodge excepted!

Suggestions to help us improve our trips or our service:
Provide guidelines for the cost of activities so there are no surprises." Read full review: 17 nights in Africa; 8 on a Namibia trip

"Wonderful experience from planning stage to returning home. The variety of lodges/accomadation suggested by Tracy were superb, possibly our best holiday ever !!.

Car hire; Tracy recommended a 4x4 when pushed, accepted it was possible in a 2 WD, as indeed all brouchers indicate, not just EX AF. I would happily tell anyone that I made a mistake, and a 4x4 is essential. The gravel roads are so variable in quality throughout Namibia some rutted so badly or loosely laid that grounding is unavoidable at 20Kph, the C14,C19, C27 for example, in Etosha water flooding the road -- how deep?, fortunatly we remained dry.
Thanks Tracy for a wonderful trip

Suggestions to help us improve our trips or our service:

No --- keep up your high standard of good work." Read full review: 31 nights in Africa; 15 on a Namibia trip

"We were able to select our own itinerary in the Okavango delta, with first Susannah then Lucy Copson taking account of every aspect. Un-anticipated health issues led to on-off-on reservations, which were handled with patience, understanding and efficiency while we negotiated with hospitals and insurers. This provided much re-assurance at a time of some anxiety.

The unexpected closure of Mapula camp (early flood) meant a change of plan, which was handled with exemplary efficiency by Expert Africa and every consideration by Eve at Nxamaseri as we re-scheduled for Kanana. (Eve and Jack at Nxamaseri commented that Expert Africa is the best agency which they deal with.)

We understand that the Botswana government policy of restricting tourist access to the Oakvango delta - which appears to be working - does not exclude Botswana residents from visiting and using less up-market facilities. We could not help being aware of our privileged status, and hope that the country and in particular local communities are able to benefit.

We were impressed with the professional expertise of the three chief guides who cared for us, different personalities as they were. They had excellent English, as well as detailed knowledge to impart on particular species and the ecology of the delta as a whole.

Suggestions to help us improve our trips or our service:

Keep up the good work!" Read full review: 16 nights in Africa; 14 on a Botswana safari

"Officialdom
With one exception, officialdom was always courteous and polite, if often annoyingly slow.

At the vet fence north of Sehitwa in Botswana, we pulled slowly up to the white stop line on the road in front of the barrier as there were no vehicles in front. A policeman appeared and without explanation demanded a "fine" of 200 pula. He said we should have stopped at a stop sign which was propped up on bricks just a few feet earlier. After a polite stand-off, we left without paying. On discussing this incident at our next lodge, we were told that whilst on the spot fines are legal in Botswana, the amount demanded had been irregular. The consensus of opinion was that this had been a try on.

Suggestions for improvements:

We have been very satisfied, hence our repeat business. Off the cuff, we haven't any suggestions.

Overall
There were occasions when a 4WD vehicle could have been useful (but we don't know the cost).
This was our annual treatment for the 'Africa virus' and it worked very well (actually our eleventh trip to sub-Sahara Africa). Where next?" Read full review: 21 nights in Africa; 13 on a Namibia trip

"thoroughly enjoyed ourselves....would do very little different if starting again. it should be said that we had very fixed ideas long before contacting Expert Africa, and it was a bit of a debate whether to book through you or do it ourselves. Because of this my comments below are frugal and at times we might have been a handful for Sabina. I have to say I am very glad we booked with you and that we were assigned one person...Sabina.

Sabina's advice to stay a couple of nights in some places was probably correct and at Sossus Dunes Lodge and Erongo we could have certainly done with the extra night. We booked flights independently and then Air Namibia stopped flying from the UK. We weren't allowed onto the replacement BA flight at Heathrow and if Expert Africa hadn't sorted it at a moments notice we wouldn't have got there!

Sabina had to rebook everything because of the revised flights which would have been difficult for us alone. We had an accident and we were really grateful for the support from you that was always available on the end of the phone. I should also say that if you hadn't made extra insurance readily available, we would now be very out of pocket...naively we would have thought that the car hire would cover it.

Suggestions for improvement:

no since approaching perfection!
I would certainly recommend you...and my photos are already drumming up new business!" Read full review: 19 nights in Africa; 12 on a Namibia trip

"Very very good. Each lodge had some advantages and some disadvantages, but on the whole they were really good. We had no real problems on the trip and some very good experiences (and animal sightings). It was one long safari, but that was really what we had wanted.

The one contact we had with Wilderness Safaris was good too - through the delay at the airport with the car hire, and the fact that we took one wrong turning on the motorway, we were on course to arrive too late in Waterberg. Wilderness had an emergency phone no and she arranged for the Waterberg gate to stay open, so that problem was solved.

We were also very satisfied with the whole procedure between our first enquiry and the actual trip. Maruska was extremely helpful and efficient, patiently giving us detailed answers to any question we had." Read full review: 20 nights in Africa; 14 on a Namibia trip

"We really enjoyed it. There were some long drives which got a bit tiring particularly when coupled with border crossings (6 in total) but it was very interesting to see the way the scenery changed from arid to wetland. We were also interested to see how the culture changed significantly once we crossed the border into Rundu province.

When we reached Victoria Falls we felt very satisfied that we (or rather my husband) had driven all the way up from Cape Town over the course of 3 holidays (thanks for the idea Chris).

Some of the scenery was superb - we've never seen such beautiful and unspoilt wetland areas. We considered ourselves fortunate to have seen it at a time of exceptionally high water although the recent flooding has not been great for local residents" Read full review: 18 nights in Africa; 10 on a Namibia trip