Reviews of Tongabezi
Wildlife sightings and reviews
64 independent comments and wildlife information from our travellers who have visited Tongabezi and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Wildlife sightings by our travellers
Starting in Aug-2018, 6 of our travellers have recorded their wildlife sightings at Tongabezi.
Hippo
83% success
Elephant
67% success
Giraffe
60% success
Zebra
40% success
Buffalo
0% success
White Rhino
0% success
Mrs A.
Henley
"Tongabezi review"
2 nights Arrived 11 Aug 2023
"Lodge was excellent with amazing views of the river and only 20 minutes to Victoria falls. The staff were friendly and the guide was excellent.
The evening sundowner boat trip was lovely and saw lots of animals on the banks of the river. very relaxing.
Would recommend this camp." See all these reviews: 12n in Botswana; 2n in Zambia
The evening sundowner boat trip was lovely and saw lots of animals on the banks of the river. very relaxing.
Would recommend this camp." See all these reviews: 12n in Botswana; 2n in Zambia
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Sightings Report
Hippo
10 sightings
Zebra
1 sighting
Mr & Mrs B
Hampshire
"Tongabezi review"
3 nights Arrived 22 Sep 2022
"Honeymoon House was wonderful in every way and we thoroughly enjoyed our wind down period there.
Although I was surprised to discover on day 2 that there were a lot of monkeys around which we were not initially told about. After I had used our plunge pool my husband told me that they had been peeing in it so I was concerned about how clean it was.
Perhaps guests need to be warned about the number of steep steps to climb - after 10 days of inactivity it was quite a challenge! A good information folder about the lodge and grounds and activities on offer would have been very useful - eg about the nice pool which was hidden away and which we really enjoyed using daily, Sorting out the activities between the 4 of us, became somewhat complicated although we very much enjoyed all the trips we did.
We had no radio or means of communication apart from one night when it appeared. It meant we had to keep going down to reception/bar to get service. The radio clearly should have been in place according to instruction sheet about it in our room. On arrival at airport our transfer driver was not good - was tailgating the car in front most of the time.
We were not expecting a valet and found breakfast the first day very slow so ordered everything in advance which speeded things up. Although it was slow again on our last morning because he seemed to be doing everything - eg bowls ran out, fruit salad ran out." See all these reviews: 9n in Botswana; 3n in Zambia
Although I was surprised to discover on day 2 that there were a lot of monkeys around which we were not initially told about. After I had used our plunge pool my husband told me that they had been peeing in it so I was concerned about how clean it was.
Perhaps guests need to be warned about the number of steep steps to climb - after 10 days of inactivity it was quite a challenge! A good information folder about the lodge and grounds and activities on offer would have been very useful - eg about the nice pool which was hidden away and which we really enjoyed using daily, Sorting out the activities between the 4 of us, became somewhat complicated although we very much enjoyed all the trips we did.
We had no radio or means of communication apart from one night when it appeared. It meant we had to keep going down to reception/bar to get service. The radio clearly should have been in place according to instruction sheet about it in our room. On arrival at airport our transfer driver was not good - was tailgating the car in front most of the time.
We were not expecting a valet and found breakfast the first day very slow so ordered everything in advance which speeded things up. Although it was slow again on our last morning because he seemed to be doing everything - eg bowls ran out, fruit salad ran out." See all these reviews: 9n in Botswana; 3n in Zambia
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Sightings Report
Elephant
Multiple sightings
Giraffe
1 sighting
Hippo
1 sighting
Mrs & Mr K
Florida
"Tongabezi review"
2 nights Arrived 3 Jun 2022
"Staying at the Tongebezi was a dream!!
Our butler Jato took amazing care of us and provided for our every need. The food was delicious and we were treated like newlyweds even though we weren't!!!
We ended up sponsoring a child at the Tongebezi school because their program was so inspiring! The only downfall was finding a massive spider in our shower on the second night. I hate spiders!!!!" See all these reviews: 9n in Botswana; 3n in South Africa; 2n in Zambia
Our butler Jato took amazing care of us and provided for our every need. The food was delicious and we were treated like newlyweds even though we weren't!!!
We ended up sponsoring a child at the Tongebezi school because their program was so inspiring! The only downfall was finding a massive spider in our shower on the second night. I hate spiders!!!!" See all these reviews: 9n in Botswana; 3n in South Africa; 2n in Zambia
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Sightings Report
Elephant
1 sighting
Giraffe
1 sighting
Zebra
1 sighting
Peter
Oxfordshire
"Tongabezi review"
2 nights Arrived 4 Oct 2019
"Well -after the safari this was pure luxury! So relaxing! We wished we could have stayed for a week.
All the staff we so helpful. The evening boat trip and the surprise visit to the Sandbar was very special." See all these reviews: 6n in Zambia; 3n in South Africa
All the staff we so helpful. The evening boat trip and the surprise visit to the Sandbar was very special." See all these reviews: 6n in Zambia; 3n in South Africa
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Sightings Report
Giraffe
4 sightings
Hippo
1 sighting
Mr & Mrs
Carshalton
"Tongabezi review"
2 nights Arrived 12 Sep 2018
"The hotel was in an amazing setting. The staff couldn't do any more for us. Entertainment each night and dinner was served in a new location on campus. Food excellent."
See all these reviews: 8n in Botswana; 4n in South Africa; 2n in Zambia
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Sightings Report
Elephant
1 sighting
Hippo
Multiple sightings
Mrs B
Oxfordhire
"An extremely comfortable few days"
2 nights Arrived 24 Aug 2018
"After Old Mondoro this was the other side of the African experience.
We enjoyed it enormously, particularly having a bath and not
getting up at 5.30 am to go for a game drive, but felt that two days
was long enough and we were ready to return to the Bush." See all these reviews: 7n in Zambia
We enjoyed it enormously, particularly having a bath and not
getting up at 5.30 am to go for a game drive, but felt that two days
was long enough and we were ready to return to the Bush." See all these reviews: 7n in Zambia
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Mrs Bears
UK
"beautiful camp"
2 nights Arrived 24 Aug 2018
"a great camp to end our trip at.
the only negative comment would be that as soon as we arrived we were subjected to a hard sell
regarding activities, both ones included in the camp price and others which would have been at extra cost." See all these reviews: 7n in Zambia
the only negative comment would be that as soon as we arrived we were subjected to a hard sell
regarding activities, both ones included in the camp price and others which would have been at extra cost." See all these reviews: 7n in Zambia
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Sightings Report
Elephant
1 sighting
Hippo
Multiple sightings
Mr R
Los Altos Hills
"Tongabezi on the Zambezi"
3 nights Arrived 24 Dec 2017
"We enjoyed a very good stay over Christmas. The staff were great, the excursions were excellent (especially Victoria Falls) and the pace was ideal."
See all these reviews: 6n in Botswana; 5n in Rwanda; 3n in Zambia
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Good
Food:
Good
Facilities:
Good
Mrs Muriel B
USA
"ROMANTIC!"
2 nights Arrived 10 Sep 2017
"We wondered where, exactly, we were going because the surrounding area seemed very ordinary. Even pulling into the parking lot, the wow factor was missing-- but, enter the camp and prepare to be dazzled. Set along the Zambezi river, every detail here has a touch of romance in mind. The views are spectacular. The staff is so professional and accommodating. And the activities are many and interesting to choose from!
We were blessed to be staying in the villa, which we had no idea about prior-- (thank you Justin!) and had our own private pool. There are lots of hippos in the area, which adds another element of excitement.
The dining tables are scattered far enough away from each other to allow plenty of privacy, imagine candlelit dinners, being serenaded by fabulous local acapella talent, listening to hippos grunting nearby. Just dreamy...
I had one of the best massages of my life here!
Even if you and your significant other aren't madly in love, you will leave here feeling more tender toward each other at the very least." See all these reviews: 11n in Kenya; 2n in Zambia; 1n in South Africa
We were blessed to be staying in the villa, which we had no idea about prior-- (thank you Justin!) and had our own private pool. There are lots of hippos in the area, which adds another element of excitement.
The dining tables are scattered far enough away from each other to allow plenty of privacy, imagine candlelit dinners, being serenaded by fabulous local acapella talent, listening to hippos grunting nearby. Just dreamy...
I had one of the best massages of my life here!
Even if you and your significant other aren't madly in love, you will leave here feeling more tender toward each other at the very least." See all these reviews: 11n in Kenya; 2n in Zambia; 1n in South Africa
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
GC
Loule
"Tongabezi - outdated and tired"
2 nights Arrived 7 Nov 2016
"Tongabezi is beautifully positioned and our accommodation (Bird House) had first class views of the Zambezi, as it appeared did all other rooms. The food was very good, a credit to the chef who was incredibly enthusiastic about his food made essentially from local, in season products.
The room was very well sized and the original concept was great, as was the concept for the hotel in general, however the hotel appears to have been in some sort of decline and is now a poorly maintained and outdated facility. The room rates are world class but the hotel standards, facilities and service are significantly below world class. Major maintenance is needed to the deck (and it is due to be rebuilt but it should have been rebuilt years ago), pathway lighting does not work in places, doors don't close, sofa coverings in the bar area haven't been cleaned in years and neither has the dust cover on the coffee and tea facilities in the room or the outdoor furniture coverings. Nobody in management would appear to have paid any attention to points of detail for some time.
The staff are kind and pleasant but would appear to have had virtually no training, it didn't help that the hotel wasn't full and consequently staff weren't fully occupied and they tended to hang around in groups chatting amongst themselves.
At one fifth of the price Tongabezi may have been acceptable but it certainly does not merit its price tag." See all these reviews: 6n in Botswana; 2n in Zambia
The room was very well sized and the original concept was great, as was the concept for the hotel in general, however the hotel appears to have been in some sort of decline and is now a poorly maintained and outdated facility. The room rates are world class but the hotel standards, facilities and service are significantly below world class. Major maintenance is needed to the deck (and it is due to be rebuilt but it should have been rebuilt years ago), pathway lighting does not work in places, doors don't close, sofa coverings in the bar area haven't been cleaned in years and neither has the dust cover on the coffee and tea facilities in the room or the outdoor furniture coverings. Nobody in management would appear to have paid any attention to points of detail for some time.
The staff are kind and pleasant but would appear to have had virtually no training, it didn't help that the hotel wasn't full and consequently staff weren't fully occupied and they tended to hang around in groups chatting amongst themselves.
At one fifth of the price Tongabezi may have been acceptable but it certainly does not merit its price tag." See all these reviews: 6n in Botswana; 2n in Zambia
Experience Report
Overall Rating:
Poor
Location:
Excellent
Service:
Poor
Rooms:
Poor
Food:
Good
Facilities:
Poor
Feedback Response
We shared these comments with Tongabezi's management team, who appreciated your taking the time to provide feedback, and fully take on board your comments. They were happy to hear that you enjoyed the location of the rooms and thought that the food was very good.
With regards to the maintenance issues that you pointed out, the Manager admits that upkeep is needed in some areas. We have been assured that the issues are now being attended to.
You also mentioned that staff appeared to have very little training. Tongabezi have said that they do have an in-house training programme in place; this is linked to the international Lobster Ink training courses. However, they do admit that further training is needed to close some weak areas of service.
Expert Africa’s most recent visit to Tongabezi was in August 2015, when we found the accommodation and main areas to be in good order and the service spot on. We expect to pay a return visit to the lodge in 2017, and will pay close attention to the standard of the facilities and service.
With regards to the maintenance issues that you pointed out, the Manager admits that upkeep is needed in some areas. We have been assured that the issues are now being attended to.
You also mentioned that staff appeared to have very little training. Tongabezi have said that they do have an in-house training programme in place; this is linked to the international Lobster Ink training courses. However, they do admit that further training is needed to close some weak areas of service.
Expert Africa’s most recent visit to Tongabezi was in August 2015, when we found the accommodation and main areas to be in good order and the service spot on. We expect to pay a return visit to the lodge in 2017, and will pay close attention to the standard of the facilities and service.
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Other lodges in Livingstone & Victoria Falls
Alternative places to stay in this same area.
Avani Victoria Falls
Just a few minutes' walk from the Victoria Falls, with access for guests included, the Avani features good facilities in peaceful grounds at a modest price.
Royal Livingstone Hotel
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Waterberry Lodge
Offering great value for money and within easy reach of the Victoria Falls, Waterberry is a small, family-friendly lodge on the banks of the Zambezi River.
Islands of Siankaba
In a lovely location on the Zambezi upriver of the Victoria Falls, Islands of Siankaba provides a tranquil setting to relax at the start or end of a safari to Botswana or Zambia.
Toka Leya Camp
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Stanley Safari Lodge
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The River Club
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Sindabezi
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David Livingstone Lodge
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Thorntree River Lodge
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Sussi & Chuma
Sussi & Chuma combines a luxurious, laid-back camp with a good location on the Zambezi River, with quick access to the Victoria Falls.
Tangala House
Tangala House, the family home near Zambia's town of Livingstone and the Victoria Falls
