Crowne Plaza Nairobi Airport

Reviews of Crowne Plaza Nairobi Airport

Good(88%) From 52 travellers
Excellent
27
Good
21
Average
3
Poor
1
Terrible
0
Below are independent comments from 52 of our travellers who have visited Crowne Plaza Nairobi Airport, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Dr & Mrs S from Oregon
Arrived on: 9-Jul-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Crowne Plaza Nairobi Airport review

Great location to the airport. Not your typical "Crown Plaza" as it was another hotel first. It's much better.

We needed to leave a 2 am for a 4:20 am flight. The included breakfast was not going to happen so the folks gave us a free buffet dinner instead. However, we passed on that and ordered our dinner from the deck and pool area on the top floor outside and with a view of the national park. It was worth paying for!

Nice shuttle service to the airport as well.

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Trish from Pauanui NZ
Arrived on: 21-Jun-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Crowne Plaza

This was a comfortable stay with good service and good food.

Only irritation was maintenance work above my room on the next floor. But I was very tired and soon fell asleep

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Ms & Mr P from USA
Arrived on: 16-May-2019 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good

Crowne Plaza Nairobi Airport review

Clean, comfortable rooms close to airport and convenient shuttle.

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Matt from Warrington
Arrived on: 16-Feb-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Crowne Plaza Nairobi Airport review

Great hotel, very well situated for a quick ride after a long flight.

Staff all very accommodating and pleasant..

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Dr M. from Loughborough
Arrived on: 12-Feb-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average

Crowne Plaza Nairobi Airport review

Security to get in was certainly rigorous.

Convenient for airport in morning.

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Mrs F from London
Arrived on: 6-Feb-2019 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average

Characterless hotel useful for airport

This hotel was perfectly adequate for our needs but suffers from absence of outdoor areas to relax or spend time in. Suitable for one night only when needing to be close to the airport.

Dreadful piped music in every conceivable area - lift, bars, corridors and at the pool

Staff helpful but front desk staff and concierge completely without any initiative

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Dr & Mrs N from USA
Arrived on: 3-Feb-2019 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Food:
Average
Average

A place to sleep!

Box breakfast was very average - we spent less than 8 hours there!

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Mr & Mrs G from Kent
Arrived on: 2-Feb-2019 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Convenient airport hotel

Very convenient for both the international and domestic airports.

It meant we were very quickly at our hotel after clearing the airport which was ideal as we took the BA day flight, so arrived late in Nairobi. We then left early the following morning after breakfast.

We returned to the hotel for dinner on our final evening and took the shuttle bus to the airport.

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Two Travellers from UK
Arrived on: 2-Feb-2019 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Crowne Plaza Nairobi airport

Very convenient and comfortable for a brief overnight stay before heading off on safari. Breakfast was very nice and the staff helpful and friendly.

We were expecting to have to look for the Crowne Plaza rep and vehicle ourselves when we came out of the arrivals hall at JKIA, but Douglas actually met us and whistled up a Crowne Plaza car for us - which was of course fine, though I am not sure if this was how it was supposed to work.

The only real issue we had was being assigned a room with a connecting door to the neighbouring room, which was a bit disconcerting. Fortunately the second door was safely locked and as we arrived late we did not query it with Reception. Perhaps all the rooms are like this but if not we would definitely request a room without this feature in future.

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Expert Africa comments

We were grateful to these frequent Expert Travel travellers for their feedback on these issues. Our local transfer partners are often based at the airport to provide transfers for our travellers staying at hotels further afield or going to Wilson Airport, so this was an additional service to these travellers. The Crowne Plaza's airport vehicles provide no-fuss, shared minivan shuttles to all travellers booked to stay with them.

We're delighted these travellers had a comfortable stay at the hotel. We're sorry they felt uncomfortable about the interconnecting door in the room. However, this feature is quite common in modern, town or airport hotels to allow families to interconnect.

Ms M. from London
Arrived on: 28-Jan-2019 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good

Convenient and comfortable

Having arrived at 10 pm, had a cup of coffee and gone to bed, and then having got up just in time to have breakfast before being picked up by Giraffe Manor, it's difficult to offer a considered assessment of the hotel.

However, the breakfast is very good and the location is excellent - it seems to be the perfect place for a stopover.

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