Reviews of Ole-Sereni
Wildlife sightings and reviews
55 independent comments and wildlife information from our travellers who have visited Ole-Sereni and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
"Good hotel, ideally positioned for airports"
The rooms were reasonably well apppointed, comfortable beds and good shower facilities. Our room backed out onto the new flyover currently being built in Nairobi but the noise from the work didn't interrupt our sleep. Hotel has free wi-fi although it took a couple of trips to the reception before we could get access codes that worked.
Breakfast was ok, nothing special, pretty much what you would get in any large commerical hotel around the world.
Travel to Wilson Airport the following morning was an interesting experience, the rush hour in Nairobi lasts about 3 hours apparently so leave plenty of time and the driving has to be seen to be believed. Our driver took us on back roads to avoid the worst congestion through the city centre otherwise we would probably have missed out flight.
All in all a good hotel for an overnight stay in Nairobi." See all these reviews: 11n in Kenya
What I like about the hotel was the fact you could game view on site." See all these reviews: 5n in Tanzania; 5n in Rwanda; 1n in Kenya
We arrived on our flight from UK round 2145hrs and did not get to the hotel until around 2315hrs so not only was it dark but we were very tired. Checking in was a bit tedious even though there was only three people in front of us, everything seems to work very slowly. There were three positions behind the check in desk but only one person in attendance.
Unfortunately we also arrived at a time when it transpired that the electronic door cards did not work hence when we finally got into our room around 0015hrs and came out out to see our friends we could not get back in and had to wait 20mins for assistance because everyone had the same problem. The staff did not seem very well trained to deal with this sort of problem.
As we had a pickup at 0600 to go back to Nairobi airport our experience was not what it should have been.
After we had checked in we had organised a packed breakfast to take with us, which when arriving at 0545 the next morning was not ready as the information has not passed between Checkin and the restaurant, not good. Anyway, the hotel looks fabulous, the room was great, just the service and our our tiredness let everything down.
If it was not so far away, I would love to repeat the experience so that the Hotel could do me justice." See all these reviews: 10n in Tanzania; 1n in Kenya
Because we had to be picked up at 6 the hotel agreed to provide breakfast boxes - however it was evident from the tables that some people had eaten before the stated 6 a.m. Breakfast time." See all these reviews: 10n in Tanzania; 1n in Kenya
"Base Camp Eagles View"
The rooms and service were perfectly acceptable. It was novel being in the converted USA Embassy building...were all our conversation being recorded?" See all these reviews: 10n in Kenya
The new road being built right outside will make the hotel pretty noisy.
We did go back to the hotel for a meal before our flight home and that was very good - in the 4th floor restaurant." See all these reviews: 8n in Kenya
Though the decor isn't to European tastes, it served its purpose just fine ." See all these reviews: 12n in Tanzania; 1n in Kenya
"Ole Sereni comments"
The bed was the hardest thing I have ever slept on - seriously uncomfortable and I hardly slept despite being tired after a long haul flight.
Three items in the room were broken or did not work - the most important being the door lock which in the current security environment in Kenya worried me quite some." See all these reviews: 5n in Kenya
We contacted the hotel for an explanation of the other points in particular the fact that the room did not lock, which is totally unacceptable and we have had no explanation as to how Mr and Mrs K were given a room in this condition. However the hotel has agreed to refund these travellers for their very sub-standard stay and the general manager has asked us to pass on his sincere apologies and his assurances that he will ensure a much better experience for our travellers in future.
"Ole-Sereni location is great"
The two downsides for us were the hard beds (a travel agent we met says she asks for her guests to be given extra padding!) and the fact that we were given a room directly above the entrance and there was considerable noise from vehicles/people arriving and departing throughout the night." See all these reviews: 10n in Kenya
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