Lake Kivu Serena Hotel

Lake Kivu Serena Hotel: Our full report

Rooms
66 rooms
Traveller's rating
Good (74%) From 7 reviews
Children
Good for any age.
Open
All year

Set on the shores of Lake Kivu, Lake Kivu Serena Hotel lies on the outskirts of Gisenyi, on the western edge of Rwanda. It's a large, international-style hotel with a range of facilities and activities, and fronted by a long beach.

The 66 en-suite rooms at Lake Kivu Serena are set in two diagonal lines, one overlooking the gardens and the other facing the communal areas below and with views over the lake; we would definitely recommend the lake-view rooms. As you would expect from a Serena property, the rooms are finished to a good standard, but lack the character or individuality that you might find at a smaller or independent property.

Outlook aside, all the rooms have broadly the same features: neutral décor, air conditioning, 24-hour power, tea- and coffee-making facilities, safes, DSTV and WiFi access, and a private balcony. That said, six of the rooms are slightly larger 'suites' with a small lounge area with sofa, minibar and flat-screen TV, and a larger bathroom with a double shower.

Downstairs, the open, breezy bar has lovely view over the lake – though it does lack a little in atmosphere. Adjacent to the bar is the Kiyaga Restaurant which is open for breakfast, lunch and dinner. Breakfast is served as a buffet, with lunch and dinner being served either as a buffet or from an al a carte menu depending on the hotels occupancy. Guests can choose to eat on the veranda next to the pool, or in the inside dining room during cooler evenings. The Ziwini Cafe is located beneath the pool, and is open during the day, serving a selection of snacks and drinks.

The facilities at the Lake Kivu Serena are excellent. There's a large swimming pool overlooking the lake, with plenty of sun loungers and umbrellas dotted around. A shallow children’s swimming pool adjoins the main pool, although parental supervision is recommended. Loungers and umbrellas are set out, too, along the beach that runs in front of the hotel. There are tennis courts that guests can use as well as a watersports centre with catamaran, jet skis and more. A spa provides Elemis treatments, with prices from US$65 for a 90-minute massage. And a little shop sells trinkets and souvenirs from Rwanda, Kenya and the Congo, as well as useful items such as toothpaste and sun cream.

It’s worth bearing in mind that the Lake Kivu Serena is quite popular with ex-pats visiting from Kigali and over the border in the Congo, so can become quite lively at the weekend. On our last visit, in May 2017, the hotel was very quiet on Thursday night, with very few people around, but we were told that on the Friday night there would be a lot more going on, with a big buffet dinner, and live music.

While the staff at the hotel were certainly friendly, the service here was, as in most places in Rwanda, haphazard and often very slow.

Our view

The Lake Kivu Serena is the most comfortable option along the shores of the lake. What it lacks in character and individuality, it makes up for in facilities. For a few days relaxation before or after gorilla trekking, this is a lovely option.

Geographics

Location: Lake Kivu, Rwanda

Ideal length of stay: Stay here for up to three nights to relax and enjoy the lake views.

Directions: Gisenyi is about a two–three-hour drive from the Volcanoes National Park or about three hours from Kigali.

Accessible by: Fly-and-Transfer

Food & drink

Usual board basis: B&B

Food quality: Breakfast is served between 7.00am and 10.00am and comprises a buffet of cereals, fruit, meat and cheeses, as well as various hot dishes. Tea, coffee and juice are also available.

Lunch and dinner are usually à la carte, but if they have big groups staying (for example if there is a conference) they will often do a buffet. On our last visit in May 2017 we had a buffet dinner. We enjoyed a pumpkin soup, followed by a tasty chicken stir-fry which was cooked in front of us by the chef. This was rounded off by a selection of mini desserts, including a decadent chocolate mousse and little cakes.

Pizza is available at the bar throughout the whole day.

Dining style: Individual Tables

Dining locations: Indoor and Outdoor Dining

Cost of meal e.g. lunch: £20-25

Drinks included: Drinks are an extra cost.

Further dining info: Room service is available 24 hours a day. On our last visit in May 2017 dinner cost around US$30 per person.

Children

Attitude towards children: The hotel welcomes children.

Property’s age restrictions: There are no age restrictions.

Special activities & services: The hotel can provide children's meals. They can also offer a babysitting service, although this will just be a member of the housekeeping staff, and not someone trained in childcare.

Equipment: They have cots and highchairs on request.

Notes: We advise that children are supervised when using the swimming pool or playing on the beach, or on the balconies.

Infrastructure

Power supply: Mains Electricity

Communications: There is free WiFi in all the rooms. There is also a business centre that guests may use if they don't have their own computer.

TV & radio: There are TVs in each of the rooms and also in the bar.

Water supply: Mains

Health & safety

Malarial protection recommended: Yes

Medical care: There is a first-aid kit on site and also a resident nurse. There is a hospital in Gisenyi.

Dangerous animals: Low Risk

Security measures: There are guards patrolling 24 hours a day. There is also CCTV in operation.

Fire safety: There are fire extinguishers in each room, and fire hoses around the lodge, which the staff are trained to use.

Extras

Disabled access: On Request

Laundry facilities: Laundry is possible for an extra cost.

Money: There are safes in each of the rooms.

Accepted payment on location: The hotel accepts Visa, Mastercard and American Express. They also accept most major currencies (including US dollars, euros, South African rand and GB pounds. They do not accept travellers’ cheques.

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