Travel reviews by Ms E & Mr J from Spain
Review Distribution
Total number of trips
1
Countries visited
3
Lodges stayed in
19
Excursions taken
0
A wonderful and unforgettable trip.
Namibia and 2 other countries between 21 Oct 2013 and 24 Nov 2013
"The trip was superb.
We are very happy with your recommendations, with your help and with the whole planning of the holiday.
Suggestions to help us improve our trips or our service:
Would be nice to indicate people traveling around Namibia in a self-driving trip the distances between locations.
We knew that and for us it was OK, but I think that for some elder drivers some of the distances between one hotel to the next can be fairly long."
We are very happy with your recommendations, with your help and with the whole planning of the holiday.
Suggestions to help us improve our trips or our service:
Would be nice to indicate people traveling around Namibia in a self-driving trip the distances between locations.
We knew that and for us it was OK, but I think that for some elder drivers some of the distances between one hotel to the next can be fairly long."
Arranged By Tracy Lederer
Villa Violet
"Nice place. Clean, quiet. Nice owners."
2 nights
Arrived
22 Oct 2013
"Good recommendation. We liked the place."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Good
Service
Excellent
Rooms
Good
Facilities
Average
Bagatelle Kalahari Game Ranch
"Amazing place!"
1 night
Arrived
23 Oct 2013
"A very interesting place. The location is excellent. We had a quite good dinner there, in a beautiful area.
We highly recommend the morning activity with the local San people."
We highly recommend the morning activity with the local San people."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Good
Activities
Excellent
Rooms
Excellent
Food
Good
Facilities
Excellent
Central Lodge
"Well located."
1 night
Arrived
24 Oct 2013
"Between central and southern Namibia one has to sleep somewhere, and this is probably one of the best places; it was OK, but nothing special."
Average
Experience Report
Overall Rating:
Average
Location
Excellent
Service
Average
Rooms
Poor
Food
Average
Canyon Roadhouse
"Interesting place, very well located."
2 nights
Arrived
25 Oct 2013
"It deserves a stop; the decoration is unique. Very well located to visit the Fish River Canyon."
Good
Experience Report
Overall Rating:
Good
Location
Excellent
Service
Good
Rooms
Average
Food
Average
Nest Hotel
"Well located right, on the sea."
2 nights
Arrived
27 Oct 2013
"The hotel is very well located and the rooms are good enough, but nothing else.
We had a terrible service in the restaurant, with a very low quality food."
We had a terrible service in the restaurant, with a very low quality food."
Poor
Experience Report
Overall Rating:
Poor
Location
Good
Service
Poor
Rooms
Average
Food
Terrible
Feedback response
Ulf Grunewald, The Nests general manager, came back to us very swiftly on this feedback. He wrote
On behalf of management and staff, I want to express my sincere apologies for the poor service this traveller experienced in our restaurant. This is not the usual level of service and gastronomic quality that we normally deliver and is unacceptable. It is our pro-active approach to act upon such feedback and to take corrective action
Our restaurant caters to many local, regional and international visitors, including government dignitaries, and the overwhelming majority speak highly of our hotel, our excellent menus and our hospitable staff. Clearly on this occasion, we failed these travellers.
Once again, please extend our sincere apologies.
On behalf of management and staff, I want to express my sincere apologies for the poor service this traveller experienced in our restaurant. This is not the usual level of service and gastronomic quality that we normally deliver and is unacceptable. It is our pro-active approach to act upon such feedback and to take corrective action
Our restaurant caters to many local, regional and international visitors, including government dignitaries, and the overwhelming majority speak highly of our hotel, our excellent menus and our hospitable staff. Clearly on this occasion, we failed these travellers.
Once again, please extend our sincere apologies.
Southern Africa Manager
Dabis Guest Farm
"Great place, great people. Highly recommended"
1 night
Arrived
29 Oct 2013
"A great surprise. The owners are a very friendly familiy. They showed us the farm, and how they manage to survive there.
Beautiful and interesting experience (it will be even better with less religious parafernalia... but nothing is perfect)."
Beautiful and interesting experience (it will be even better with less religious parafernalia... but nothing is perfect)."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Excellent
Facilities
Good
Sossus Dune Lodge
"Amazing place. Great service."
2 nights
Arrived
30 Oct 2013
"We loved that place. The rooms are excelent, in a unique location.
Very nice personnel."
Very nice personnel."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Good
Rooms
Excellent
Food
Good
Facilities
Excellent
Rostock Ritz
"Beautiful location, nice rooms."
1 night
Arrived
1 Nov 2013
"The rooms are unique: those stone igloos are very nice.
A great place for hiking, with very well marked itineraries."
A great place for hiking, with very well marked itineraries."
Good
Experience Report
Overall Rating:
Good
Location
Excellent
Service
Good
Activities
Good
Rooms
Good
Food
Good
Facilities
Good
Beach Lodge
"Confortable place right on the beach."
2 nights
Arrived
2 Nov 2013
"Clean an nice place. Fairly good restaurant."
Good
Experience Report
Overall Rating:
Good
Location
Good
Service
Good
Facilities
Good
Rooms
Average
Food
Good
Twyfelfontein Country Lodge
"Located in an amazing place."
2 nights
Arrived
4 Nov 2013
"The location is great. Good service, nice personnel and good food."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Good
Activities
Good
Rooms
Average
Food
Good
Facilities
Excellent
Okaukuejo Camp
"The best waterhole in Etosha to see wildlife."
2 nights
Arrived
6 Nov 2013
"It is a great place to watch wildlife right a few meters from your room. The service is poor."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Poor
Activities
Excellent
Rooms
Average
Food
Poor
Facilities
Poor
Halali Camp
"Not a must, except for the waterhole."
1 night
Arrived
8 Nov 2013
"The place is well located, but the facilities are not very good. Terrible food.
Nice (big) swimming pool."
Nice (big) swimming pool."
Good
Experience Report
Overall Rating:
Good
Location
Good
Service
Poor
Facilities
Good
Rooms
Average
Food
Terrible
Okonjima Plains Camp
"Amazing place; great experience."
1 night
Arrived
9 Nov 2013
"The rooms (the ones with views) are exceptional: big, well designed and with beautiful vistas. Great location.
Very interesting the big-cats-tracking activity."
Very interesting the big-cats-tracking activity."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Good
Activities
Good
Rooms
Excellent
Food
Good
Facilities
Good
Olive Grove
"Nice personnel, good place."
1 night
Arrived
10 Nov 2013
"Good place to stop in Windhoek. The room and the food was OK."
Good
Experience Report
Overall Rating:
Good
Location
Average
Service
Good
Rooms
Good
Food
Good
Chitabe Lediba
"Amazing place. A must in the Okavango Delta"
2 nights
Arrived
11 Nov 2013
"Very friendly personnel, excelent rooms, great game-viewing activities."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Good
Facilities
Excellent
Nxabega Okavango Tented Camp
"Great guides. Great location."
3 nights
Arrived
13 Nov 2013
"A marvellous place with excellent guides and excellent personnel. We had a wonderful experience there.
The rooms are great, but the textile-walls need some thorough cleaning."
The rooms are great, but the textile-walls need some thorough cleaning."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Good
Food
Good
Facilities
Excellent
Shinde Camp
"Beautiful location, beautiful lodge."
3 nights
Arrived
16 Nov 2013
"A nice place in a great environment, with interesting land and water activities."
Good
Experience Report
Overall Rating:
Good
Location
Excellent
Service
Good
Activities
Good
Rooms
Good
Food
Good
Facilities
Good
Lebala Camp
"Amazing rooms, great guides."
2 nights
Arrived
19 Nov 2013
"A must in the Okavango area. The rooms are superb, in a wonderful location.
The guides are excellent."
The guides are excellent."
Excellent
Experience Report
Overall Rating:
Excellent
Location
Excellent
Service
Excellent
Activities
Excellent
Rooms
Excellent
Food
Good
Facilities
Excellent
Ilala Lodge
"Right next to the Victoria Falls."
3 nights
Arrived
21 Nov 2013
"The room was just OK."
Good
Experience Report
Overall Rating:
Good
Location
Excellent
Service
Average
Rooms
Average
Food
Good