"We had a wonderful time! The lodges and camps were very much as we expected - or even better. It is true that one can 'travel light' because washing really does come back on the same day. Our sightings of wildlife were beyond our expectations and have left us with some marvellous memories - and hundreds of photos. We saw leopards on no fewer that seven occasions, and lions that were within touching diistance, not to mention all the antelopes, birds and other animals.

Unfortunately there was one event that could have spoilt our holiday had we not been fairly seasoned travellers who do not easliy panic. On arrival at Lusaka we discovered that our names were not on the Proflight list for the flight to Mfuwe, and it was full. The existence of our Expert Africa voucher for the flight proved totally worthless. Fortunatey we were assisted by staff from Tours Africa, who tried to contact Expert Africa for us but it was before office hours in the UK, and Chris McIntyre's phone was on voicemail.

They then contacted Heather at Tafika, and she sorted out an eTicket for the midday flight. All this meant we lost a morning hanging around at Lusaka airport, when we were expecting to be travelling out to the Luangwa valley. When we did arrive at Mfuwe we were met by a driver who had had to make an extra round trip to pick us up when he should have been on his way to one of the Tafika bushcamps. So our arrival at Tafika was all very rushed in the end, and not at all the relaxing start to a holiday that had been planned.

We would point out that Heather also checked our return Proflight flight, and passed on an eTicket (booked by Claire Scott), as there was no booking for that either. She also checked with Shentons that they were expecting us. Considering that this holiday was booked in early February this experience was very disappointing." Read full review: 12 nights in Africa; 11 on a Zambia safari

"Very disappointed about the walking safari experience and because there was so little interaction with animals the walking safari part was repetitive and after a few days boring. As the camps were relatively close to each other the terrains were very similar and therefore again led to repetition about the trees, grasses and poo.

The pictures in the Norman Carr brochures have obviously been manipulated (we heard that one of the hosts had admitted this to fellow travellers), very misleading. Had we known that the animals ran away we would not have taken this holiday. A very expensive mistake.

Because of the repetition we also thought that the trip was too long. 5 nights would have been more than enough before moving to a new location altogether.

A herd of buffalo bolted when we were 200 metres away. Hippos and crocodiles ran into the water when we were walking on the river banks on the opposite side to the sand spits they were on 40-50 metres away. A lion even moved into the grass when we were over 250 metres away. Lions, Hippos and crocodiles do not move away from vehicles even when they are relatively close.

We saw lots of game on the drives and were lucky to see 5 leopard and a significant number of lions including a mating pair during the trip.

There were some issues of cleanliness at the camps with broken or chipped toilet seats and general dirtiness of room floors and at Kakuli the bar area. We do not mean daily dust. Mrs Lloyd has lived in Zambia and understands the local situation regarding cleaning. The expat staff should be more on top of general cleaning.

Suggestions to help us improve our trips or our service:

We have no issue with Expert Africa's service.

For walking safaris I would suggest that you ask people what they think they will experience. The novelty of the walking safari experience is short lived and therefore we recommend that 4-5 days on the Norman Carr safari is more than enough. Our 9 night holiday was far too long." Read full review: 11 nights in Africa; 10 on a Zambia safari

"On return we could not fault the advice and guidance we were given by Lucy at Expert Africa.

The Robin Pope Safari experience was of a very high standard with the quality of guiding and camps expertly selected. The transfers were all very well done with no lost time as these are treated as being part of the driving safari experience. The camps hostess and the good humour of the guides ensured that the visit was good fun all the way through.

We could not fault the techinical knowledge of the camp guides and they certainly added to the experience.

Suggestions to help us improve our trips or our service:

Whole trip was completely faultless and ran totally trouble free so sorry but can't make any good suggestions here!" Read full review: 8 nights in Africa; 7 on a Zambia safari

"This was the best holiday we have ever had, and we've had some excellent holidays.

All travel arrangements went smoothly. Our itinerary was excellent with a great choice of camps. We liked every camp and everthing went so well that we arrived home feeling completely rested and relaxed. Other guests and guides or managers who saw our itinerary in South Luangwa said we had made very good choices. I'm pleased we chose camps that offered walking as we grew to love starting the day with a walk.

We are already thinking about our next trip and will use Expert Africa again. Thanks Maruska for arranging this wonderful trip.

Suggestions to help us improve our trips or our service:

None. The trip was perfect." Read full review: 27 nights in Africa; 22 on a Zambia safari

"This was my 3rd time to Africa and my husband's first. We were celebrating our 25th anniversary and my dream of seeing Victoria Falls. The trip was a dream come true - for both of us. David couldn't imagine how something as large as an adult elephant could be 'hidden' right next to us. And, the guides, wildlife, camps and staff never disappointed us.

Now I just need to figure out a way to take our 3 children (ages 19/21/23) to Africa to show them why I've always said 'imagine we are the zoo and the animals are us'. They roam freely and still give me such joy!!!!

Suggestions to help us improve our trips or our service:

Maruska was excellent in that she had visited some of the camps we stayed in and had other guests whose comments she shared with us.
She took the time to really listen to our wants and needs to what we were looking for and picked out some really good options and helped us pick the best. I will recommend Expert Africa to friends and family.

Thank you Maruska for a fantastic vacation / 25th wedding anniversary!!" Read full review: 15 nights in Africa; 9 on a Zambia safari

"We had the most marvellous trip. It was particularly nice to see that Nkwali and Tena Tena are managed by highly professional and courteous local staff. (Last year in Tanzania, the management was white imported and the staff local) Robin Pope lived up to their reputation of having superlative guides. The skills and knowledge of Victor and Julius were incredible. Every animal, every bird, every tree, they knew it all - add to that brilliant customer service, first aid and vehicle maintenance (Not used) and being able to mix a very decent gin and tonic. What more could you ask for.

The food would have done a good class London restaurant proud. The accommodation was roomy, comfortable, in fact just luxurious.
Absolutely First Class in every respect

Suggestions to help us improve our trips or our service:

I cannot think of any improvements - how rare it is to say that,
Just got to decide where next!" Read full review: 10 nights in Africa; 9 on a Zambia safari

"Unforgettable! Even now we are finding it difficult to assimilate evrything we have seen and done. Everyone at the camps went out of their way to ensure that we enjoyed every aspect of our stay, for example on our way back to Mfuwe we had lunch at Kapani and a room was made available for our use which was much appreciated. Andrew our guide turned our last morning into a special experience instead of just a sad farewell.

Also much appreciated the help given at Lusaka airport on our arrival. Would also recommend a visit to Tribal Textiles, the tour of the workshop was particularly interesting.

To summarise, we both have had the experience of a lifetime and will remember all the lovely people we have met for a very long time." Read full review: 11 nights in Africa; 11 on a Zambia safari

"Our trip which combined visits to safari camps in Zambia and Zimbabwe was excellent!

This was our second trip to Africa using Expert Africa and we will not hesitate to use them again. Maruska was very helpful, and if she could not answer a specific question, she referred us to Chris. The Expert Africa team really tries to determine your interests and then suggests camps and experiences that will provide you with the best holiday possible!

Suggestions to help us improve our trips or our service:

I really can't think of anything. You guys know the countries and the camps. I especially appreciate that you are careful about trying to match a camp with a client, since we all bring slightly different expectations along with us." Read full review: 17 nights in Africa; 10 on a Zimbabwe safari

"The trip overall was quite good. There were a few bumps, but they were resolved without too much trouble. I think the camps in South Luangwa were uniformly excellent, and I got good value for the time of year that I went (June). Lower Zambezi was excellent - I think this is a truly beautiful area for safari. Unfortunately, my game viewing was as good as I would hope, but I can't fault the camp or the guides for that. The river activities provide an great change of pace.

Suggestions to help us improve our trips or our service:

My only suggestion would be to perhaps provide an alternate way of contacting Expert Africa while traveling. Perhaps, a skype number? I mention this because I had to use my mobile phone to contact Expert Africa during my travel due to a misconnect at JNB, and the roaming charges and long distance charges can add up rather quickly. My mobile phone contract in the US charges me whether I send or receive unlike many European contracts, so I had to pay for every minute used. In retrospect, I probably should have asked to correspond via e-mail since I had free internet access in the South African Airways business class lounge.

Also, it was great that you provided me the contact information in your packet, but it would also be a good idea to provide instructions on who to call and when if anything should go wrong during the trip. It seems like you've got representatives covering all the time zones, but it would be good to identify particular numbers to call for problems." Read full review: 16 nights in Africa; 14 on a Zambia safari

"Everything worked smoothly and we really enjoyed our visit.

The itinerary planned by Lucy perfectly met our requirements and the Norman Carr team looked after our every need.

We will definitely travel again with Expert Africa.

Suggestions to help us improve our trips or our service:

Keep it just as it is!" Read full review: 11 nights in Africa; 11 on a Zambia safari