Reviews of Ilala Lodge
They do not necessarily represent the views of Expert Africa.
Lovely lodge. Good food. Great staff. Ideally positioned for walk to Falls.
Big letdown was room 16. It was tired and weary looking. Needs a revamp. Bathroom has no window so extractor fan was essential. Extractor fan not working. Showerhead needed cleaning as it was spewing all over the place. Did my best to improve it and that helped. Poor shelf space in bathroom as well with the result that bathroom essentials had to be placed on ground.There was no fridge in the room. Had to ask for water as there was none. Temperature outside was high 30's! Got response from management. See below:
On behalf of the Management and staff at Ilala Lodge Hotel, I would like to say thank you for your feedback that you wrote on the guest questionnaire regarding your stay with us.
I noticed that you mentioned some problems regarding your room – Firstly the bathroom extractor fan: we do actually have them in the bathrooms but obviously yours was not working – my sincerest apologies for this and I would like you to know that it has been attended to and fixed.
Secondly regarding a mini bar - Unfortunately this is not something we supply them in any of our rooms. I would like you to know that we are looking into it for the future. Once again thank you for your feedback and if there is anything else you would like to add please do not hesitate to let me know.
Please note we were not looking for a mini bar as stated above. Merely a fridge to keep the water cool!!
Ilala lodge review
See previous comments earlier. [Ed: see below!]Read more about the whole trip
Service levels from staff were excellent.
The meal menus were imaginative (not too many dishes) but the actual quality was not quite as good as I had anticipated having read the menu particularly when considering the price which I felt was pretty expensive.
Very relaxing end to our trip. Nathanda at Zambezi Safaris, the in-house tour operators, was excellent!Read more about the whole trip
There was miscommunication about our transfers to and from the airport that caused some stress. Otherwise, our stay was excellent.
The activity staff was very nice and helpful.
Ilala Lodge review
We stayed in a downstairs room, which was a tad "tired". An upstairs room with a terrace would have been preferrable. We stayed three nights-two might have been sufficient.
Close to the Victoria Falls Hotel and we would recommend having high tea and lunch there. Servise was in general good, but there was one major slip when the wine arrived after the meal.
Ilala Lodge review
This is more of a hotel than a lodge. Some of the staff were "just going through the routine" in their dealings with guests, others were excellent and put themselves out to help us and sort out problems. The river cruise was good and of course its brilliant to see the Falls. The restaurant was excellent.
Our experience of the boarder crossing into Zimbabwe was not good, about 2 / 2.5 hours, two long queues and in high temperatures, at one point queuing in the full sun. In reality there is nothing that can be done about this and it is a reality that "needs to be experienced" as part of visiting Zimbabwe. It may therefore be worth giving a bit more information to prepare people for what may happen.
Lovely Ilala Lodge
Glad we chose this over Vic Falls Hotel. Much quieter and more personal. Friendly and helpful staff. Even tried Warthog Fillet which was excellent.
We were more than happy with our experience of Ilala Lodge. 'Excellent' is a difficult box to tick as there is always room for improvement.
Ilala Lodge review
Excellent central location 15mins from Falls.
Excellent service from front desk staff & activities agent, slightly let down by slowish service in restaurant.
Great small atmospheric hotel
2 great days here. a lovely way to finish our holiday. Would recommend this to anyone.
Brilliant location for the falls and all activities can be booked at the hotel and include transfers.