Reviews of Victoria Falls Hotel
Wildlife sightings and reviews
162 independent comments and wildlife information from our travellers who have visited Victoria Falls Hotel and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
Wildlife sightings by our travellers
Starting in Jun-2019, 26 of our travellers have recorded their wildlife sightings at Victoria Falls Hotel.
Leopard
0% success
Elephant
38% success
Buffalo
5% success
Zebra
0% success
AS.
Northwood
"Splendid hotel near the Falls"
2 nights Arrived 27 May 2019
"Relaxing ambience in this comfortable period hotel.
Easy access on foot to the Falls and the town. All the staff were friendly and helpful." See all these reviews: 8n in Botswana; 2n in Zimbabwe
Easy access on foot to the Falls and the town. All the staff were friendly and helpful." See all these reviews: 8n in Botswana; 2n in Zimbabwe
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
T&B
Birmingham
"An extraordinary place"
3 nights Arrived 21 May 2019
"It feels like going back in time. Great service, food very good. Public areas better than rooms I think.
Very handy for all local amenities and Falls" See all these reviews: 9n in Botswana; 3n in Zimbabwe
Very handy for all local amenities and Falls" See all these reviews: 9n in Botswana; 3n in Zimbabwe
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Good
Food:
Good
Facilities:
Excellent
Mr & Mrs H
London
"Luxury at the end of a safari "
3 nights Arrived 17 May 2019
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Good
Activities:
Excellent
Rooms:
Excellent
Food:
Good
Facilities:
Excellent
Bod
London
"Magical location "
3 nights Arrived 14 May 2019
"Living history tastefully improved over the decades. Old world charm in an incredible location. Central bedroom with Falls views. Easy walk to the falls. Fantastic breakfasts and unforgettable high teas. Very attentive staff."
See all these reviews: 6n in Zimbabwe
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Good
Food:
Good
Facilities:
Good
Mr & Mrs S
Highgate
"Wonderful setting in grand old premises,"
1 night Arrived 17 Apr 2019
"We were well received and service polite and good. Good choice of restaurants and within walking distance of Victoria Falls in all its splendour. Numerous very good shops selling lovely African goods and spoilt for choice. A great experience and highly recommend ."
See all these reviews: 4n in Botswana; 1n in Zimbabwe
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Good
Food:
Excellent
Facilities:
Excellent
Four poms
Somerset
"Ilala Lodge review"
2 nights Arrived 22 Feb 2019
"A real spoiling. Classic old world facilities and service of a high standard.
Of course the Falls are a world beating destination. The town much smarter than on previous visits, with a look of quiet prosperity, in contrast to the rest of the country. A truly impressive airport.
Slick efficient service. The old one was run down and hopeless." See all these reviews: 17n in Namibia; 2n in Zimbabwe
Of course the Falls are a world beating destination. The town much smarter than on previous visits, with a look of quiet prosperity, in contrast to the rest of the country. A truly impressive airport.
Slick efficient service. The old one was run down and hopeless." See all these reviews: 17n in Namibia; 2n in Zimbabwe
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Good
Facilities:
Excellent
Dr Rox
Cairns city
"Glorious grand old hotel"
2 nights Arrived 19 Feb 2019
"Gracious old building with wonderful old photos and evocative items from its history.
Great view from neat and attractive gardens. Excellent service from staff and well furnished rooms decorated in Art Deco.
Really enjoyed staying here and wished we had more time here to relax and absorb the restful atmosphere" See all these reviews: 10n in Botswana; 2n in Zimbabwe
Great view from neat and attractive gardens. Excellent service from staff and well furnished rooms decorated in Art Deco.
Really enjoyed staying here and wished we had more time here to relax and absorb the restful atmosphere" See all these reviews: 10n in Botswana; 2n in Zimbabwe
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Good
Mrs K.
Dakabin
"Victoria falls hotel"
2 nights Arrived 18 Nov 2018
"This hotel does not have the capabilities of dealing with people with mobility problems, and only one member of staff had compassion.
The first room I was given was delightful until I entered he bathroom, the bath was an old fashioned one which was lovely, but it had very high sides, and the shower was in the bath, for me it would have been impossible to get in. I went to reception where a RUDE manager informed me the only other rooms that had a separate shower had a small step to get into the room, but I would have to go the long way round, and she wasn't kidding, to avoid a staircase. Then there were two large steps to get into the room. Both she and the man who moved my suitcases had a very bad attitude.
On another occasion I was feeling particularly sore and the nice receptionist (either Rebecca, or Melissa) got a wheelchair and a porter to take me back to my room, well he didn't want to go the long way, he stopped at the staircases and told me to get out and go down the stairs, and he carried the wheelchair down and told me to sit down again. I had no option as my walking frame was in reception.
The restaurant was a long way from all the rooms as well as the staff being sullen until contacted by Expert Africa, then their whole demeanour changed.
The attitude of the staff and the layout of the hotel spoilt Victoria falls for me." See all these reviews: 11n in Kenya; 2n in Zimbabwe
The first room I was given was delightful until I entered he bathroom, the bath was an old fashioned one which was lovely, but it had very high sides, and the shower was in the bath, for me it would have been impossible to get in. I went to reception where a RUDE manager informed me the only other rooms that had a separate shower had a small step to get into the room, but I would have to go the long way round, and she wasn't kidding, to avoid a staircase. Then there were two large steps to get into the room. Both she and the man who moved my suitcases had a very bad attitude.
On another occasion I was feeling particularly sore and the nice receptionist (either Rebecca, or Melissa) got a wheelchair and a porter to take me back to my room, well he didn't want to go the long way, he stopped at the staircases and told me to get out and go down the stairs, and he carried the wheelchair down and told me to sit down again. I had no option as my walking frame was in reception.
The restaurant was a long way from all the rooms as well as the staff being sullen until contacted by Expert Africa, then their whole demeanour changed.
The attitude of the staff and the layout of the hotel spoilt Victoria falls for me." See all these reviews: 11n in Kenya; 2n in Zimbabwe
Experience Report
Overall Rating:
Poor
Location:
Excellent
Service:
Terrible
Rooms:
Good
Food:
Average
Feedback Response
We were dismayed to get this feedback about a hotel which has usually done a great job looking after Expert Africa travellers. And we’re very sorry that the experience spoiled this traveller’s time at Victoria Falls, at the end of what had been a very enjoyable safari. The hotel responded to Mrs K’s feedback with a highly apologetic email admitting they did not look after her as they should have done. This traveller’s slight mobility challenges were communicated in detail to the hotel months before she stayed, and reiterated again closer to her travel date. The general manager was sincerely sorry for the poor staff attitude and says they will be actively addressing that issue to maintain their reputation. They admitted they are not in fact able to offer suitable rooms for someone who needs to avoid steps and must have a walk-in shower and have apologised for not advising us of the fact at the beginning.
Mrs J.
Basingstoke
"beautuful VFH"
3 nights Arrived 9 Nov 2018
"This iconic hotel never disappoints and will always have a special place in our hearts.
The Cocktail Run on the steam train is not to be missed. One of the highlights of the trip with exceptional food and service.
Dinner cruise on Zambezi also wonderful with exceptional food and service." See all these reviews: 6n in Botswana; 3n in Zimbabwe
The Cocktail Run on the steam train is not to be missed. One of the highlights of the trip with exceptional food and service.
Dinner cruise on Zambezi also wonderful with exceptional food and service." See all these reviews: 6n in Botswana; 3n in Zimbabwe
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Activities:
Excellent
Rooms:
Excellent
Food:
Excellent
Facilities:
Excellent
Ms M & Mr M
Calgary
"Olde Worlde Luxury"
1 night Arrived 4 Nov 2018
"Beautiful old hotel with excellent service & in a prime location.
Easy access to the Falls & to other activities. Saw a large herd of swimming elephants & of hippos on the evening cruise on the river." See all these reviews: 4n in Botswana; 4n in Zimbabwe
Easy access to the Falls & to other activities. Saw a large herd of swimming elephants & of hippos on the evening cruise on the river." See all these reviews: 4n in Botswana; 4n in Zimbabwe
Experience Report
Overall Rating:
Excellent
Location:
Excellent
Service:
Excellent
Rooms:
Excellent
Food:
Good
Facilities:
Excellent
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