Reviews of Jafferji House
They do not necessarily represent the views of Expert Africa.
We have very mixed feelings about Jafferji House. We were upgraded to the Karma Sutra Suite – which was beautiful. The suite was spread over two floors and with an outside bathroom! We poked our noses in a couple of other rooms which also looked lovely.
However the service was erratic and left something to be desired. Too often we had to ask for water, tea and coffee and loo roll for the room. Breakfast had the same menu every day; it was serviced at a snail's pace in a dining room that lacked atmosphere. Unfortunately some of the reception staff had poor English (surely a basic requirement) and so sorting out logistics was difficult. On the final day we had an early start and had been promised a take away breakfast – this didn't materialise.
Having said all that we did enjoy ourselves, the staff were very friendly and the hotel is in a great location – it just needs some attention to the detail of the service and it would be great.
Peaceful Oasis middle in Stone Town
We've only stayed in Jafferjii House for one night and were dining outside (hence no comment for food and activities part below). Overall the hotel made a good impression, it is beautifully arranged and rooms were spacious and clean.
Some of the personnel at the front desk had poor English which made the communication a bit troublesome, but it wasn't too disturbing.
Jafferji House review
We enjoyed a couple of nights at Jafferji House and the place is really beautifully done.
The rooms are extensive and immaculately turned out in a lovely blend of colonial and African styles, the staff very helpful and the location terrific for exploring the sites and smells of Stone Town. The food is also excellent.
A big disappointment
A great disappointment!!! We were supposed to have been given the Livingstone Suite, but were given the Spice Room because they said the other room was not ready??? The room had a terrible odor, musty, humid. We could not sleep that night because of the odor, the terrible noise of the street and the hard pillows. I expressed my concerns and did not receive a good explanation other than they knew about the smell!!
Expert Africa comments
Jafferji House were very sorry to hear this feedback. These travellers were given the Spice Room because it is actually a better room than the one that had been booked for them, and so it was meant to be offered as an upgrade. However it had recently been refurbished and the management believe that the plastering had not yet dried out properly, hence the smell. They are very sorry that it affected this travellers stay, when they had only intended to make the stay better. They also say that this issue has now been resolved. They have also addressed the issue with the pillows, by offering some softer ones to travellers when they first arrive at the hotel.
Unfortunately, noise in the street is not an uncommon complaint with many hotels based in the centre of Stone Town. This is a highly populated area with a large number of mosques that sound out the call to prayer at dawn hence nights here can be disruptive sometimes.