Sun Karros Daan Viljoen

Reviews of Sun Karros Daan Viljoen

Good(76%) From 11 travellers
Excellent
4
Good
3
Average
2
Poor
2
Terrible
0
Below are independent comments from 11 of our travellers who have visited Sun Karros Daan Viljoen, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Ms A - Australia
Arrived on: 15-Sep-2016 Stayed for: 2 nights
Overall:
Poor
Poor
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Terrible
Terrible
Food:
Terrible
Terrible

Sun Karros Daan Viljoen review

Convenient location outside Windhoek but would never stay again . The cottages are pleasant but there it ends. Have stayed there before and it was fine but not now . The management at Reception were the rudest most aggressive staff we have encountered ANYWHERE.

The Dining Room was a shambles and made Fawlty Towers look like 5 Star !!!! I cannot list the mishaps we had there and we ends up almost hysterical with laughter.

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Dale and Sue from Sleaford
Arrived on: 4-Jun-2016 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Great place to rest up near Windhoek

Located in a mountainous area not far to the east of Windhoek, the resort is set in a the small but attractive Daan Viljoen National Park. We stayed in the chalets which are of an unusual but attractive style, built in stone with domed roofs. The chalet was in good condition, well maintained and very clean. We tried out the restaurant and were very surprised that we were able to get a very good vegetarian meal. Unfortunately for us catering for vegetarians was not high of the list of priorities of many of establishments were stayed at on our trip.

The park seems surprisingly rich in wildlife with a large troop of baboons in residence close to the resort. However, these baboons seem wild enough and are not seen near to people or carrying out raids for food from cars or buildings. We also saw kudu and warthogs.

There are walking trials around the park but we only had time to try the shortest, which is just 1.5km long starting close to the reception. There are no dangerous animals in the park but it made a pleasant change to be able to walk around freely in the bush. As we only stopped over for the night it wasn't possible to check out fully the facilities of the resort and park but it did make a very pleasant place to rest up after a long drive

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Drs L & J Whitley - Wilts
Arrived on: 1-Jan-2016 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Good
Good
Rooms:
Poor
Poor
Service:
Poor
Poor
Food:
Terrible
Terrible
Activities:
Poor
Poor
Facilities:
Poor
Poor

Oh dear! What happened here!?

Sun Karros was unfortunately a major disappointment. From the moment we arrived at reception to find the staff arguing with multiple people who had turned up from Windhoek expecting to partake in a buffet at the filthy restaurant (why!?) and use the pool.

The accommodation, whilst spacious didn't feel clean and smelt. The children's beds hadn't been made up so had to call to get this done.

We decided to go for a walk in the afternoon when we arrived, unfortunately the larger walk we tried took us past the lodge's abandoned old buildings which were now being used as a dumping ground for rubbish, broken furniture and bric a brac.

We booked for dinner at the Boma restaurant, a major mistake (but the only one open on the site). The food wasn't properly cooked and the crockery and cutlery were dirty. We ended up eating the things we felt were safe and abandoned the rest. This place genuinely felt like a health hazard.

The pool was the only redeeming feature of Sun Karros.

It was such a shame that Sun Karros was our last night in Namibia - I wish we could have stayed another night at Okinjima or Mushara Bush Camp. You could easily drive from Okinjima to the airport in time for the flight in the evening - would recommend this as an option instead.

I really would avoid sending anyone else to Sun Karros if you can avoid it.

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Expert Africa comments

We were very disappointed to read these travellers comments on Sun Karros, and it was far from the experience we had had on our last visit. We sent these comments onto the lodge. The managers were equally disappointed with the comments and acknowledged that they had failed these travellers. As a result they have offered them a full refund for their stay, and have taken their comments very seriously. They have since appointed a restaurant manager to help with the food and service quality which we hope will go some way to helping. We are due to re-visit this lodge ourselves in a few months time, so do ask us for the latest.

Mr. T & Ms. M - West Molesey
Arrived on: 26-Dec-2015 Stayed for: 1 nights
Overall:
Average
Average
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Excellent
Excellent
Facilities:
Good
Good

Nature park just outside Windhoek

Really only a very short stopover so cannot say a lot about this place. Chalet room was a very modern design bright and colourful.

The park seemed mainly to be used as a camping sites for local people with the swimming pool as the main attraction.The Boma restaurant was largely empty but we found the food to be excellent for our evening meal and the breakfast.

The alternative Kraal restaurant advertised in their brochure does seem to be permanently closed and unused for some time.

We did not have time to explore any of the park but there are animals and good hikes apparently. Very attractive landscape but no longer any water in the dams.

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The W family - Holland
Arrived on: 22-Sep-2014 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Average
Average
Food:
Average
Average
Facilities:
Good
Good

Sun Karros Daan Viljoen review

During our stay there only was one other room rented and there were some campers on the camping area. The restaurant wasn't during our stay prepared to welcome people for dinner, nor for breakfast.

The rooms do have great braaiplaces! It was a pitty we couldn't buy food and charcoal at Daan Viljoen. So we couldn't use the braai.

Great lodge and beautiful place to stay.

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Expert Africa comments

We received the following response from Daan Viljoen: We truly regret that the experience did not live up to expectation in particular with regards to service in The Boma Restaurant. We appreciate honest feedback as it gives us opportunity to prioritise these areas within our ongoing training and coaching efforts with our teams. We are grateful for the positive comments made separately by these guests on the overall tasty food and overall positive impression of the Sun Karros Daan Viljoen facilities. Please be assured that urgent attention has/is being given to the service delivery within the Boma Restaurant from the Kitchen to the general service on the floor, and we believe this effort will positively reflect on future guests. We are absolutely aware of how important service delivery is and are truly committed to up the game in the Boma Restaurant!

Mr W & Ms W from Netherlands
Arrived on: 22-Sep-2014 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Poor
Poor
Food:
Good
Good
Activities:
Good
Good
Facilities:
Good
Good

Sun Karros Daan Viljoen review

Much better than staying inside the city. Beautiful area with nice walking options. Very nice rooms.

The restaurant needs some work and the staff there is not the friendliest.

There is a braai with every room so there is a nice alternative.

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Ms A - Australia
Arrived on: 15-Jul-2014 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good
Facilities:
Excellent
Excellent

Sun Karros -a last night stay

On several previous visits we have driven furiously to Windhoek to catch our flight to connect to our Sydney plane and 1 flat tyre would have meant a missed flight. So I made the decision to stay at Daan Viljoen and a very happy outcome it was. I had stayed there before it,s major renovation and was extremely happy decision.

The lodge is very attractively situated but very under utilised when we were there - Only 5 people in a HUGE dining room for dinner. As we had time we spent the afternoon raising the level of the Namibian finances as we found several good shops. I was amazed at the growth in Windhoek as when I was there last it was just a large country town. It was 6 years ago !!!

The lodges are really nicely furnished and they have kept the Rondavel style of architecture which is very functional. Check in and staff were polite, pleasant and efficient. I would most definitely stay here again

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Mr & Mrs P - Sydney
Arrived on: 15-Jul-2014 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Good
Good

Sun Karros Daan Viljoen review

excellent place to stay whilst visiting Windhoek.

Quiet clean and very comfortable. service good and location enjoyable

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Mr & Mrs M and Mr & Mrs G - Worthing
Arrived on: 30-Jun-2013 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Daan Viljoen Resort review

We wish we had stayed two nights to take in all the beautiful wildlife. A giraffe looking over the bushes was our first mammal. A great start to our holiday. A Crimson-breasted Shrike at the poolside bushes and a Lilac-breasted Roller flying about in front of our outdoor breakfast table was a colourful start.

The Bush Chalet rooms were beautifully decorated and well appointed even with a hairdrier and tea-making tray. Their situation overlooking the dam was just excellent for bird-watchers. It had been a dry spring so the dam did not hold much water even in June (mid-winter) leaving plenty of exposed mud for the water-birds. Baboons can be a tad inquisitive so don't leave anything out on your patio that you value, or it will become a toy or an ape fashion statement!

Because it was dry we could take a short cut across the river bed to breakfast, although it was quite a hike over to the main restaurant (and swimming pool) by road. As it was dark by 7pm, lovely for star-gazing, you would need to take a torch to find your path after your evening meal. There are Owls too!

We arrived on Sunday afternoon just missing the Buffet Lunch, but the staff kindly made up a plate of left-overs. Namibian people are so friendly and helpful, just remember you can leave your watch off and not demand fast food service. Its a holiday so just go with the flow! Some words of thanks and appreciation will go a long way and be rewarded with a huge smile.

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Mr & Mrs Hyena - West Midlands
Arrived on: 13-Aug-2008 Stayed for: 1 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Average
Average
Service:
Good
Good
Food:
Terrible
Terrible
Facilities:
Poor
Poor

DV is being changed into a health spa resort

We enjoy DV it is a great place for a quick getaway from Windhoek.

We were told that it has now been leased to a Health Spa company and that we were amongst the last people to visit

Birdwatching was good here and with no predators its safe to walk anywhere

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