Heinitzburg Hotel

Reviews of Heinitzburg Hotel

Good(86%) From 36 travellers
Excellent
15
Good
18
Average
1
Poor
2
Terrible
0
Below are independent comments from 36 of our travellers who have visited Heinitzburg Hotel, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr G. from Melbourne
Arrived on: 25-Sep-2017 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Poor
Poor
Facilities:
Excellent
Excellent

Heinitzburg

Ambitious French-style a la crate that just cannot be done in SW Africa!

Otherwise a lovely place with amazing ‘clifftop’ Position overlooking Windhoek

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Mrs H & Mr M - Madrid
Arrived on: 26-Aug-2017 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Excellent
Excellent

Great location and service

It is a perfect hotel to start or end your trip.

Lovely rooms and attention to detail.

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Mr and Ms K from Brisbane
Arrived on: 4-Aug-2017 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Heinitzburg Hotel review

Room was lovely if a little over the top. Restaurant was great for dinner and breakfast. Sundowner view was superb. Packed lunch was more than enough. Lovely place to stay.

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Ms T & Mr B - France
Arrived on: 10-Feb-2017 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent

Heinitzburg Hotel review

This was our second time there and it was exactly as expected.

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Mrs C from Southampton
Arrived on: 27-May-2016 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Good
Good

Excellent hotel

Lovely accommodation. Excellent customer service. Very good quality food.

Location was good with excellent views.

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Mrs S. from Richmond
Arrived on: 26-May-2016 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good

Heinitzburg Hotel review

Attentive helpful staff. Lovely terrace.

Excellent dining.

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Mr and Mrs W from Singapore
Arrived on: 13-Feb-2016 Stayed for: 1 nights
Overall:
Poor
Poor
Location:
Good
Good
Rooms:
Good
Good
Service:
Poor
Poor
Food:
Average
Average
Facilities:
Good
Good

Disappointing

The room is small and comfortable, but nothing very special despite being a castle. We were given an adjoining room, and we could hear everything that was going on in the other room.

The service is slip-shod, and the concierge is disinterested and indifferent. We told them we were interested in visiting the National Museum and asked them if it was possible to walk there, and they told us we could. It was a good 20 minute walk in the hot sun, but more importantly, it was closed on Saturday, which they did not bother to tell us. When we asked them how long it took to get to the airport, their response was that they had never been to the international airport, so they didn't know. We had to ask them repeatedly to ask someone for this information.

The only thing going for the Heinitzburg is a lovely terrace that gives a commanding view of Windhoek. We had booked a table at Leo's Restaurant, but were told that we could not dine on the terrace even though we saw others dining on the terrace. We went to the restaurant at our booking time, and ate inside.

Later, we decided to move out to the terrace for drinks and saw others dining there again, so we asked about this one more time. This time, the manager overheard us and gave quite a rude and defensive reply - basically implying that it wasn't "personal". We didn't take it as such, we only wanted to understand why some people could dine outside and what the difference was. Essentially, there was a private event that took place earlier, and had we waited until 7pm (30 minutes after our dinner booking) we could also have gotten a table to dine outside. None of this was communicated to us, instead we were told about this in an unpleasant manner after the fact.

We would not recommend this hotel.

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Mr I and Mrs A and friends - southern Namibia
Arrived on: 9-Sep-2015 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Facilities:
Excellent
Excellent

Ending our Namibian adventure on a high note.

A lovely welcome with canapes and sparkling wine. Porters to bring the luggage from the car park to our rooms was very welcome.

Excellent swimming pool and grounds. Terrace with views of the city was stunning, with more than sufficient tables and chairs for guests. Dinner, wines and breakfast were very special.

Staff were friendly and attentive and truly service ambassadors.


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Drs B - Pennsylvania
Arrived on: 18-Jul-2015 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Good
Good
Food:
Excellent
Excellent
Facilities:
Good
Good

Well located

Small boutique hotel within walking distance to city center.

Great restaurant, beautiful views from the terrace, friendly restaurant staff.

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PV from Ireland
Arrived on: 30-May-2015 Stayed for: 1 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Heinitzburg Hotel review

Oo

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