Reviews of Olive Grove
Wildlife sightings and reviews
422 independent comments and wildlife information from our travellers who have visited Olive Grove and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
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The staff were all very friendly and the food was really good." See all these reviews: 12n in Namibia; 3n in Botswana
"Olive Grove review"
The last visit on our return 5/2/11, we were then given a luxury room, without having to go outside to enter, good as it was raining very heavily, but we had a incident as we were leaving, all our luggage was taken down stairs and left on the terrace, I left in the room my makeup, hairbrush and tooth brush and toothpaste, so after breakfast I could freshen up in rediness for our flight. Returning half and hour later, the expensive makeup and hair brush had gone, BUT toothbrush was left!! We sat in full view of all the staff when have our breakfast with the luggage still in view. Complaining to the manager he went to the staff quarters and found my missing items, he was full of apologies, but I was very cross by this incident." See all these reviews: 19n in Namibia
Namibia has experienced phenomenal rain this year. Lindy apologises that there was a puddle outside the room, and that it took so long for the guests to been given towels/mats for their feet, but explained that it had been difficult to keep up with all the rain.
On both visits these travellers were allocated upstairs luxury rooms: room 5 and then room 8. As all the rooms are different at the Olive Grove, it may not have been obvious that they were the same category of room.
Regarding the toiletries – Lindy explained that she believes this to be an honest mistake; that the housekeepers thought the room had been vacated, as there was no luggage left behind, so had began to clear/clean the room. Often guests leave behind unwanted things at the end of their holiday; the housekeepers assumed this and (as is the procedure here) they took these items to the laundry – from where they were retrieved by the manager. These would have been kept for 3 months and then donated to charity if not claimed. In this case, Lindy is sure that the items were moved to the laundry by mistake, and was pleased that they could be speedily returned to the travellers.
Most of their housekeepers have been with them for a number of years; Lindy is sure that this wasn’t a case of theft.
Lindy also comments that they are “back of house” staff, and so may not have known that the travellers at breakfast had been staying in Room 8.
The Olive Grove have lots of early arrivals from the airport, even though their normal check-in time is 14h00. Such guests usually appreciate getting to their rooms swiftly, and the guesthouse tries hard to accommodate this. The housekeepers all know the drill: if a room is empty, they get it ready as quickly as possible. Unfortunately in this instance they started to clear it a bit too early.
The team there sincerely apologises for the upset caused – and we’re pleased that they’re now looking into a system whereby housekeepers check to see if guests have left before clearing anything from their room.
"Southern Africa Manager"
"restful stopover to recover from the flight"
"Olive Grove review"
Useful to find internet access available for checking onward travel arrangements and the like." See all these reviews: 16n in Namibia
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"Olive Grove review"
Staff were helpful when we arrived early from our flight." See all these reviews: 18n in Namibia
Holiday styles & special interests in Namibia
From birdwatching breaks to walking holidays, find great ideas for your trip in Namibia.
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