Reviews of River Crossing

"Good outlook and location. Good dining.

There was no water on tap anywhere in the lodge for a day, which could have become a real problem with no toilet flushing etc and no communication with guests about the situation." See all these reviews: 17n in Namibia; 4n in Botswana; 3n in Zambia; 1n in South Africa

"This was our second visit to River Crossing and while the first visit was good this visit was very disappointing. Below is a copy of the letter I wrote to River Crossing, dated 8th August. To this date, 21st August, there has been no response.

Dear Management at River Crossing,

Recently we (4 of us in 2 rooms) stayed a night with you on the 1st August, yes, the night the water ran out.

While I understand that unforseen events such as this may occur, I am writing to say that not only were we inconvenienced but appalled at the lack of concern shown by the management for guests. At no time were we informed of the situation nor was anything done to ease the situation for guests.

We commented late in the afternoon of the 1st to staff about the lack of water and were informed that the water had run out and more water was coming soon. So we accepted this to be the case but next morning there was still no water. This of course meant there were no showers and perhaps more importantly no toilet flushing in either of the rooms we occupied, or the main area. There were also no signs in the main toilet at any time to apologise or to indicate that toilets should not be used. Not only was there no notification that there was a problem but there was no thought given to providing buckets of water in either the main toilets or rooms to flush the toilets.

Later, after breakfast, staff were seen taking buckets of water out of the pool presumably for cleaning, and taken to the kitchen (!) but still not being placed in the toilets.

When I approached a senior, but new staff person, and explained our concern, he was most apologetic but informed me management was unavailable. As we were leaving, he took my email address and assured me that I would receive an email from management but this has not been the case.

We paid our bar bill, our room had been prepaid, as we did not want the staff to be adversely affected.

I have not written previously as we have been travelling in areas without Internet, but rooms without showers and toilet flushing and with NO concern for guests is not acceptable.

Additional comments about River Crossing (not included in my letter):

On our two visits here, none of us (4) could get any information about the self-guided walks. It was suggested that we could walk down the dusty road that leads to/from the lodge!

It is also a shame that so many guests throw their rubbish e.g. cigarettes, tissues off the verandah (Unit 14) where it collects in the bushes and rather detracts from the setting.

Overall this seems to suggest that there is a management issue at this establishment." See all these reviews: 17n in Namibia; 4n in Botswana; 3n in Zambia; 1n in South Africa

"Our first visit here was very pleasant. We enjoyed the location and the food and service." See all these reviews: 17n in Namibia; 4n in Botswana; 3n in Zambia; 1n in South Africa

"A pleasant spot, just outside and overlooking Windhoek. Nice outlook from the rooms and some wildlife around. Dining was good. No real activities available at the Lodge." See all these reviews: 17n in Namibia; 4n in Botswana; 3n in Zambia; 1n in South Africa

"Great views and handy enough for the airport. food was poor" See all these reviews: 15n in Namibia

"Lovely staff and they definitely helped us enjoy the last night of our celebratory holiday.

A great location if you're needing a short journey time to the airport too." See all these reviews: 14n in Namibia

"River Crossing was ideally situated for our last night near Windhoek (and in our view would have been a better starting point for our tour too). It was far less claustrophobic than Galton House. All the staff here were so very friendly and the lady manager even made herself known on our arrival and enquired about dietary requirements which were very well catered for - very impressed.

Our chalet had a small terrace with seating and great views looking out over the bush towards Windhoek in the distance. The room was spacious and comfortable with kettle and tea and coffee. However the bathroom was badly in need of a refurb and whilst the shower was very powerful, the cubicle was in need of a deep clean. It was great to be able to catch up on TV once again but a shame there was no mirror in the bedroom or spare electric sockets which meant hair drying couldn't be carried out adequately.

Food was excellent with Oryx beautifully cooked. At breakfast we ate the best scrambled eggs we had tasted during our time in Namibia. It was also welcoming to find that tea and great coffee was freely available in the restaurant area at any time of day.

With the addition of a mirror in the bedroom and a refurb bathroom I would class this experience as excellent" See all these reviews: 17n in Namibia

"A good final stop in the right place for exploring Windhoek and getting to the airport. The location of the pool was not ideal. There was a large conference going on, which meant that there were lots of people around the pool area, which doubles as a bar area. They were happy to keep our bags and let us change after we had been to Windhoek in the morning and prior to driving to the airport" See all these reviews: 17n in Namibia

"River Crossing was a really nice, quiet and friendly place to stop for one night and a good rest after a long flight from Heathrow to Johannesburg and then onto Windhoek.

The cottage was really nice, secluded and thus quiet, and the bed super comfortable, the shower had lots of hot water and the swimming pool in the main house an extra comfort.

The dinner was very tasty indeed and staff very friendly." See all these reviews: 6n in Namibia; 5n in Botswana; 2n in Zimbabwe

"Perfectly satisfactory.

At last met up with Sabina and her husband Nessa. A delightful couple." See all these reviews: 9n in Namibia