Travel reviews

Travel reviews by Mr J & Family from Winchester


Overall feedback

On this trip, I visited Botswana, Namibia & Zambia between 23-Sep-2016 and 7-Oct-2016 and I travelled with 1 other person.

Overall my trip experience was:

ExcellentExcellent

A very memorable trip. The Caprivi Strip is so different to the rest of Namibia. Delightful lodges. Expert Africa very good, as always.
Only two small comments:

1. there was a chap from Wilderness Safaris at Windhoek airport to meet & greet us. This has never happened before, so we walked straight past him. I hope he wasn't offended, but there was nothing from Expert Africa to say that we were being met at the airport. Bit of a surprise.

2. Wild Horizons transfers. Perfect and on-time for each occasion. The problem was communication. We we not given a pick-up time for the transfer to Livingstone Airport. Our previous driver said we would be contacted and informed 24 hours before pick-up. We were not contacted, and none of the telephone numbers given in Zimbabwe was contactable either from a mobile or the hotel's phones. I even tried sending a text, but there was no reply. In the end we had to ask the Avani concierge to phone Wild Horizons local office in Zambia. If Wild Horizons has a local office, why give travellers lots of numbers in Zimbabwe ? (none of which seem to work).

I stayed at and have reviewed:

Place Overall rating
River Crossing, Namibia
24-Sep-2016 review: River Crossing Windhoek
ExcellentExcellent
Frans Indongo Lodge, Namibia
25-Sep-2016 review: Frans Indongo Lodge
ExcellentExcellent
Mushara Bush Camp, Namibia
26-Sep-2016 review: Mushara Bush Camp
ExcellentExcellent
Hakusembe Lodge, Namibia
28-Sep-2016 review: Hakusembe Lodge
ExcellentExcellent
Ndhovu Safari Lodge, Namibia
29-Sep-2016 review: Ndhovu Safari Lodge
ExcellentExcellent
Nxamaseri Lodge, Botswana
30-Sep-2016 review: Nxamaseri Island Lodge
ExcellentExcellent
Lianshulu Lodge, Namibia
2-Oct-2016 review: Lianshulu Lodge
ExcellentExcellent
Avani Victoria Falls, Zambia
4-Oct-2016 review: Avant Victoria Falls
GoodGood

Once again - a perfect holiday

On this trip, I visited South Africa between 20-Aug-2015 and 4-Sep-2015 and I travelled with 1 other person.

Overall my trip experience was:

ExcellentExcellent

I can see no reason to consider any other travel company. Expert Africa are perfect and I've recommended them many times to family and friends. Friendly, helpful and very knowledgable.

I'm already thinking about our next trip.

I stayed at and have reviewed:

Place Overall rating
Le Must River Residence, South Africa
21-Aug-2015 review: Excellent
ExcellentExcellent
Kalahari Tented Camp, South Africa
22-Aug-2015 review: Tented Camp - self-catering - perfect
ExcellentExcellent
Ta Shebube Rooiputs, South Africa
24-Aug-2015 review: Ta Shebube is just perfect
ExcellentExcellent
The Falls Guest House, South Africa
26-Aug-2015 review: A great place to stay for the Falls
GoodGood
Mountain View Guest House, South Africa
28-Aug-2015 review: Perfect base for the spring wild flowers
ExcellentExcellent
Bushmans Kloof Wilderness Reserve, South Africa
30-Aug-2015 review: Voted Best Hotel in the World 2009
ExcellentExcellent
Acorn House, South Africa
1-Sep-2015 review: Another excellent stay at Acorn House
ExcellentExcellent

My Sep 2013 trip

On this trip, I visited Namibia & South Africa between 8-Sep-2013 and 23-Sep-2013 and I travelled with 3 other people.

Overall my trip experience was:

GoodGood

This was a second holiday booked with Expert Africa. For the first trip they were excellent, but this time not so good. Three comments -
1. this second trip was across two countries and Expert Africa staff seem organised by country. I was passed from one person to another and initially nobody seemed responsible for the whole trip
2. lack of answers to e-mails. On a couple of occasions I gave up waiting and had to phone
3. I booked 10 months in advance and even that far out some lodges were already fully booked. We were wait listed. A month before departure I contacted Expert Africa to make a final check of our wait list status and was somewhat surprised to find that in 10 months Expert Africa had not followed up on the bookings. By lucky chance only, we eventually got our first choice lodges, but only because I followed up

I stayed at and have reviewed:

Place Overall rating
Acorn House, South Africa
9-Sep-2013 review: Acorn House review
ExcellentExcellent
Annie's Cottage, South Africa
13-Sep-2013 review: Annie's Cottage review
AverageAverage
Canyon Lodge, Namibia
14-Sep-2013 review: Canyon Lodge review
ExcellentExcellent
Eagle's Nest, Namibia
16-Sep-2013 review: Eagle's Nest review
ExcellentExcellent
Tok Tokkie Trails, Namibia
18-Sep-2013 review: Tok Tokkie Trails review
ExcellentExcellent
Zebra River Lodge, Namibia
20-Sep-2013 review: Zebra River Lodge review
ExcellentExcellent
Bagatelle Kalahari Game Ranch, Namibia
21-Sep-2013 review: Bagatelle Kalahari Game Ranch review
ExcellentExcellent

Overall Feedback

On this trip, I visited Namibia between 6-Sep-2011 and 19-Sep-2011 and I travelled with 4 other people.

Overall my trip experience was:

ExcellentExcellent

Let's leave Budget car-hire to one side as that is not within your control or responsibility.

What can I say? Absolutely wonderful holiday. Brilliant, spectacular, excellent.
Everything was very good - from the initial help and assistance with deciding on a route, through booking, and the comprehensive information provided beforehand.

Suggestions to help us improve our trips or our service:

None whatsoever

I stayed at and have reviewed:

Place Overall rating
Haus Sonneneck, Namibia
7-Sep-2011 review: Haus Sonneneck review
ExcellentExcellent
Desert Homestead, Namibia
8-Sep-2011 review: Desert Homestead review
ExcellentExcellent
Cornerstone Guesthouse, Namibia
10-Sep-2011 review: Cornerstone Guesthouse review
ExcellentExcellent
Palmwag Lodge, Namibia
12-Sep-2011 review: Palmwag Lodge review
ExcellentExcellent
Okaukuejo Camp, Namibia
14-Sep-2011 review: Okaukuejo Camp review
ExcellentExcellent
Okonjima Plains Camp, Namibia
16-Sep-2011 review: Okonjima Main Camp review
ExcellentExcellent