Reviews of safaris to NamibRand Nature Reserve
203 holiday reviews from our travellers of holidays which include NamibRand.
"Fantastic Memories - Thank You!"
We had corresponded with Sabina for some months before finally and very late confirming an itinerary. This was due to our schedule and various decisions that we were waiting on before being able to commit, therefore our itinerary was amended multiple times due to availability of lodges and car hire.
We have no complaints at all with the service of Sabina and Expert Africa, and have no hesitation in recommending or in using Expert Africa again to book a trip.
We encountered no problems with our reservations, paperwork or logistics and felt the coordination with Wilderness Safari,s was exceptional.
The recommendation of the Sandwich Harbour trip with Turnstone Tours was superb and one of the highlights of our trip. Highly recommended for other travellers.
We live in Nigeria so the ability to drive ourselves in an African Country was fantastic and we throughly enjoyed Namibia, the scenery, the accommodations and warmth of the people.
I have written fairly extensive reviews of our various experiences and sincerely hope that these are taken in the constructive manner that they are intended and not as direct criticisms.
We have lived in numerous Countries, some more challenging than others and are well aware of the often difficult balance of customer expectations, staff training and the logistics of the environment.
On a side note I became unwell towards the last two days of our trip, thankfully when back in Windhoek, and from our point of view when we were still in Namibia and not back in Lagos where we live as this would have necessitated medical evacuation.
On the day of our departure I was admitted to MediClinic in Windhoek and that afternoon underwent emergency surgery for acute appendicitis. After four days in hospital I joined my husband at The Hilton and after a further check the following Saturday with the surgeon (the thoroughly lovely Manoj Kamble) we flew later that day.
I can only add that my medical emergency did nothing to dampen our love of Namibia and its people, and I can assure other travellers who may have a concern about an unexpected medical emergency that I received superb first class care from the Hospital, surgeon, nurses and all the medical and administrative and ancillary personnel, and at no point did we feel that I was receiving anything but exceptional care.
As I was admitted on a Sunday there were some administrative issues with contacting our Insurance Company (International SOS) so we opted to pay and claim which was not a problem for us as we are very familiar with our insurance and know this option to be fine, however it is fair here to note that an unexpected hospital stay can be costly and so therefore some sort of insurance provision is mandatory.
At this point I would like to add that Bidvest car rental were very cooperative with our unexpected circumstances when my husband went to return our rental car on the appropriate day, and with finding us another suitable small vehicle for local use.
We had some issues with changing our flight with SAA but this was more to do with the SAA staff who were uncertain how to manage our changes. This was resolved eventually but had we needed to we would have contacted Expert Africa/Wilderness Safari for assistance.
Whilst you obviously did not request feedback for the Hilton Hotel I will add that my husband stayed there seven nights and me for two as a result of my hospital stay. It was well located with all the standard facilities and amenities that you would expect from The Hilton chain. Room service was good and they had a fantastic roof top bar which I managed to enjoy before we left.
My husband became very familiar with Windhoek during our unexpected extended stay to the point where his beer was poured for him without asking on arrival at the bar at Joe's Beerhouse.
We both sincerely look forward to another visit to Windhoek in the future and hopefully to explore the Caprivi Strip and the Falls,
Many thanks to Sabina and all who helped make our trip very special with wonderful memories.
You are a credit to your organization.
Anna & Malcolm
Suggestions to help us improve our trips or our service:
None at all - Superb service from our very first enquiry to booking and returning home." Read full review: 22 nights in Africa; 22 on a Namibia trip
"August trip to Namibia"
They are very knowledgeable, professional and responsive." Read full review: 11 nights in Africa; 8 on a Namibia trip
"August 2017 trip to Namibia"
"10 out of 10"
All of Maruska's suggestions were brilliant.
Thanks, Maruska, for making our special requests regarding location of rooms close to reception a success. We got all the best rooms." Read full review: 27 nights in Africa; 24 on a Namibia trip
"My Jul 2017 trip"
"My Namibia trip June 17"
Based upon the service we experienced from Expert Africa, the help and support from Tom, our representative, the exceptionally detailed website, chock full of very detailed feedback and information, and the arrangements which went without any hitch, made this holiday one of the very best we have ever experienced.
I don't think there is much more we can add - other than we look forward to our next holiday in Africa with Expert Africa and indeed our next return to Namibia." Read full review: 19 nights in Africa; 19 on a Namibia trip
"Our May 2017 Namibia trip"
We have wonderful memories from our first (and surely not last) trip to Namibia!" Read full review: 16 nights in Africa; 14 on a Namibia trip
"A wonderful holiday."
When one is made aware of it (e.g. passing Spitzkoppe Village on the way to Spitzkoppen Lodge; going into Walvis Bay location with the police to look for stolen bag) one knows that there is still a long way to go.
Expert Africa provided us with a well-organised and reliable framework in which to enjoy this wonderful country. All your suggestions were spot-on and we appreciated your help when we needed it." Read full review: 13 nights in Africa; 12 on a Namibia trip
"A really fabulous trip, exceeded expectations"
The small plane flights were great and the hot air balloon trip outstanding." Read full review: 19 nights in Africa; 12 on a Botswana safari
Where to stay in NamibRand
Our suggestions for safari camps in NamibRand Nature Reserve