Gibb's Farm

Reviews of Gibb's Farm

Good(87%) From 34 travellers
Excellent
19
Good
9
Average
5
Poor
1
Terrible
0
Below are independent comments from 34 of our travellers who have visited Gibb's Farm, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
The B family from London
Arrived on: 8-Aug-2010 Stayed for: 3 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Poor
Poor
Food:
Average
Average
Activities:
Good
Good
Facilities:
Good
Good

Luxury rooms but let down by average service

We visited Gibbs Farm 3 years ago and since then it's been refurbished to a very high standard - but we felt it had lost some of it's earlier charm.

The rooms are very luxurious and comfortable but we experienced a number of small but irritaitng service shortfalls where, for example, we didn't receive the drinks we'd ordered and on a couple of occassions had to wait a long time to be served dinner. We did take a guided cycling trip to the local village and town and this was very interesting and well planned out with our guide ensuring that he understood what we wanted from the trip before we started.

Kevin our guide while we were in the North was excellent and was knowledgeable not just on wildlife but also on politics and international affaires - we learnt loads. He went out of his way to ensure we got all the service we wanted

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Mr & Mrs h - Burnham on Crouch
Arrived on: 10-Jan-2010 Stayed for: 3 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent

A delightful trip back to bestColonial times.

Delightful farm on small coffee plantation, dating back to First World War. Very well run, with individual lodges (inadequately described as "farmhouses") with "Colonial Style" teak floors, log fires, two double beds, stone bath and showers,etc

Very interesting tour around the coffee manufacturing process, and a lovely sitting area around log fire near there for "sundowners" before dinnner. Food superb, although dining room a bit plain and wished we could have been together with other guests rather than separated by individual tables.

We both had Masai massages which were very good.

Altogether excellent and wished we could have had another day or so here to enjoy the place more (we were out all day on safari).

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The W. family - Pennsylvania
Arrived on: 13-Oct-2009 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Food:
Excellent
Excellent

Exquisite Cottage with mixed review

A very long, dusty and bumpy ride to a post card perfect coffee plantation. A photographers and garderners dream.
Drop dead hands down favorite unique location ever! Cottage comfortable roomy with two double beds, fireplace, indoor and outdoor showers, soaking tub, quality bath products and awsome views from everywhere!

Delicious creative fresh food.
Nice gift shop
We did not utilize any of the spa or farm facilities as were on safari and to the crater during 2 night stay.
Staff were friendly and attentive.

Why one asks would we have a mixed review?

1. A place of this caliber should not be charging a tab for bottled water. Especially after a hike to the "Masai healer" picnic dinner. No beverage was offered without the staff having to constantly ask guests for a room number to charge for all drinks even water. No coffee offered nor served even at a coffee plantation during this dinner! This felt petty and made guests concern themselves with tab charge accuracies instead of relaxing. This dinner was disturbed with charges even for water.

If the costs of bottled water is of concern for management a charge should have been included in the per person initial charge. This cheapened the beautiful atmosphere!

2. We stayed for 2 nights and have no idea who is the manager. We had a few simple questions along with our guide Jackson such as could we get coffee early, could we get a simple breakfast early, when to pick up a packed lunch? Each question directed to staff members resulted in mass confusion! Each staff needed to consult other staff in front of us resulting in very loud demonstrutive Swahili frustrating even our guide in confusion.

All 3 of us have been in management.

Each staff member was nice and doing their personal best to be most helpful. This staff appeared frustrated by a lack of leadership.

This appeared to us to be a MANAGEMENT problem.

Our concern: WE LOVED THIS PLACE.

In this competitive market many diserning guests will choose another easier to get to competive accomodation unless management makes some tweeks to give this fantastic place the caliber of service it deserves.

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Mr K & Ms D - Netherlands
Arrived on: 12-Jul-2009 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Good
Good
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Good
Good

Gibb's Farm review

Gibb's is an outstanding site and all my experience with them is positive. My onlt regret is that we could have stayed on there longer, but of course that was my decision.

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The M family - West Sussex
Arrived on: 10-Jul-2009 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Good
Good
Facilities:
Excellent
Excellent

Gibb's Farm review

Absolutley brilliant! Fabolous rooms, great food and very good service. Mains electricity helps as lighting is available all the time.

At dinner they ask you if you would like them to light a fire in your room and you come back to lovely log fire.

Early morning tea/coffee ( their own beans ) are brought to your door at a time of your choosing.

A tour of the farm is good fun.

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Mr and Mrs W - Surrey
Arrived on: 23-Oct-2008 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Average
Average

Gibb's Farm review

The rooms were just fabulous and the staff very friendly. Unfortunately our diet wasn't catered for despite speaking to the Manager and reiterating our requests on check in.

A great place from which to explore the Ngorgoro Crater

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Mr M & Ms C from Dublin
Arrived on: 22-Oct-2008 Stayed for: 2 nights
Overall:
Average
Average
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Terrible
Terrible
Food:
Average
Average
Facilities:
Excellent
Excellent

Gibb's Farm needs a manager!

Wonderful location. Superb gardens and chalets. Service appalling. We arrived mid-morning and asked for tea and coffee. We were directed to the awaiting flasks. The coffee was cold, there was no tea or water in a big tea pot, and no milk in the jug! After much tooing and frowing another large tea pot was produced. Except that when i looked in the pot there was no tea in it. Just hot water. When asked for tea they referred us to basket of tea bags which were all herbal! Just wanted ordinary black tea. Coffee eventually came and it was awful. And this on a coffee farm! I left in frustration after 20 minutes. Teresa waited longer before getting her tea which she said very poor.

There were 7 for dinner that night. The bread was stale. The main course was fish or vegeterian. Not much choice for me who is not keen on either. Well at least i could have the vegetables. But i didnt....beans, carrots and something else was hard and inedible. Your guide states ".....and the home-style cooking with organic produce grown on the farm is excellent". Are you joking? Also it was like a fast food restaurant. No sooner were we finished with one course when everything was snatched away and the next course presented. No time to linger and chat between courses.

After our experience with these two recommended places i was so annoyed that i was on the verge of e-mailing you to give you notification that we would be looking for a rebate. A very disappointing start to an expensive trip. We made our complaints to our guide who passed them on to one of the people who now run this place.

On the second night there were 27 for dinner. Food and service was better. One of the owners checked with quite a number of tables how things were. Did not approach us! Nobody seems to take responsibility. Either they are not trained or very badly trained as to what is important for European visitors. Many running about looking busy. Great for welcoming but what good is that if service is so poor.

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Expert Africa comments

We are very sorry that these travellers did not enjoy their stay at Gibbs Farm – things were clearly wrong there.

We immediately sent these comments to the general manager, Dale Jensen, who had recently become aware of issues at the lodge – and told us that he was already taking steps to sort them out.

Latest news (Nov ’08) is that the managers in charge when these travellers visited have now departed and Dale (who was instrumental in reinventing Gibb’s as a very personal, high-quality lodge) has stepped in to take charge whilst they appoint new managers.

We are cheered by this swift response, and Dale’s immediate action; it is indicative of how seriously he takes any issues. We are confident that, with him and new managers in charge, the high levels of service and food that we’re used to at Gibbs should return swiftly.

Mr G & Ms L - west London
Arrived on: 19-Oct-2008 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Average
Average

Gibb's Farm review

Spent little time at Gibbs Farm so had few opportunities to explore the immediate area.

Our room would have had a great view if a rather large green roof had not been immediately in front of us, but otherwise were very surprised with the amount of space we had..

Service was good - friendly and helpful.

Food was excellent with seconds always offered.

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Eagle owls from Yorkshire
Arrived on: 17-Sep-2008 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent

Gibb's Farm review

This was another warm welcome from the hotel and their staff who made our stay most enjoyable. Our private accommodation was spacious well appointed and most comfortable being set in beautiful gardens. We liked the wood fire which welcomed us back after our evening meal.

Again, we had a superb guide in Jacob who was with us from the airport through two excellent drives, finally delivering us to Olivers. His knowledge of birds , animals, flora and landscape was quite outstanding. Just like Prim at Sayari.

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The Hornbill family from St. Albans
Arrived on: 30-Jul-2008 Stayed for: 2 nights
Overall:
Poor
Poor
Location:
Average
Average
Rooms:
Poor
Poor
Service:
Average
Average
Food:
Good
Good
Activities:
Average
Average
Facilities:
Average
Average

Gibb's Farm review

When scoring a lodge it is necessary to compare it to the others we stayed at and Gibbs Farm was the worst. The rooms were very basic and freezing at night.

In fairness, the owner said that ours was one of the rooms that they were intending to demolish in the Autum - presumably to errect something better. It was also an hour or so (perhaps a bit less) from the Ngorongoro crater which was further than I had hoped.

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Expert Africa comments

Gibbs Farm has two standards of room – Farm Cottages and Standard Rooms. We tend to avoid booking the Standard Rooms as they are much simpler than the cottages, however in this case we booked Gibb’s at the last minute and this room was the only one available. Though they are simple, they are good value and cost quite a bit less than the larger and newer cottages so for those on a budget they are still a good option.

Gibb’s is located in an area called Karatu which is around a 45-60 minute drive – so it is a reasonable drive from the Crater. However accommodation on the Crater rim is very limited. You can either opt for the very good, yet exceedingly expensive, Crater Lodge; stay somewhere tented at a relatively high cost; or opt for a larger international-style hotel, which has around 100 rooms.

Karatu offers more choice and includes some really good lodges set on coffee plantations and farms. Though these are a distance away from the Ngorongoro Crater, they are a good option for their style, comfort and service. In future we’ll try harder to bring the distance of this area from the Crater to the attention of our travellers before they book.