Palmwag Lodge

Reviews of Palmwag Lodge

Good(83%) From 26 travellers
Excellent
11
Good
10
Average
3
Poor
2
Terrible
0
Below are independent comments from 26 of our travellers who have visited Palmwag Lodge, and have kindly agreed to share their thoughts.

They do not necessarily represent the views of Expert Africa.
Mr & Mrs M from Leeds
Arrived on: 6-Nov-2010 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Good
Good

Trunk call?

Although this was not the best establishment we stayed at, being fairly old, it provided a memory that will last with Sandra and myself forever. Just before turning in for the night we were visited by an old bull elephant which proceeded to spend two and a half hours eating the vegetation outside our cabin. To have such a massive beast some 3-4 feet from our door was both scary and exciting at the same time. He was not in the least bit bothered and showed no signs of aggression. We just watched whilst he ate.

The food was very good, the staff attentive and the guide on the walk was knowledgable. Overall it was a fantastic 2 nights.

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The T family - Clackmannanshire
Arrived on: 11-Sep-2010 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Average
Average

Palmwag Lodge review

Somehow we just did not click with Palmwag. It may have started with the welcome drink - it was a nice cold apple juice but served in a glass and in such a quantity that I thought it was a single whisky. We were not shown to our tent location properly ( and hence managed to take the wrong track!).

We went on two of the activities, the early morning walk and the pm drive. Both of these were led by Stephanus and were excellent. The pm drive in particular was a great adventure including our sundowner drinks and snack on the top of a small hill in the middle of nowhere. The highlight was our encounter with elephants in pitch darkness.

The swimming pool looked very uninviting. It was a pale green colour, the water was cloudy and there was a scum on the surface. I had hoped for a refreshing dip after our journey, but the appearance put me off completely.

I had a puncture en route to Palmwag. Once I found where this could be repaired on site (another example of not being given either clear instructions or being taken) the job was done effectivley by a very helpful mechanic. Cost for puncture repair and refitting of wheel was N$105.

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Mr B - London
Arrived on: 21-Aug-2010 Stayed for: 2 nights
Overall:
Poor
Poor
Location:
Good
Good
Rooms:
Average
Average
Service:
Terrible
Terrible
Food:
Poor
Poor
Activities:
Excellent
Excellent
Facilities:
Average
Average

Palmwag Lodge review

Go here for the overnight camp out. This was fabulous. The guide was truly excellent.

Other than this, Palmwag was very disappointing, and we wished that we had simply stayed for that overnight. Fabulous location, but the whole place needs a complete overhaul - physically and managerially.

Physically - the facilities were comfortable, but fell well short of the other locations we stayed in.

The service was consistently very poor.

For example, our first night was an overnight camp. When we arrived, we were told to take a seat in the cafe and the guide would come to meet us. 4 hours later, no one had come. It took 4 attempts before anyone would tell us what was going on - they eventually admitted that the guide wouldn't arrive for a further 2 hours. By this stage we'd missed the opportunity to take any of the activities. Had we been told we had a 6 hour wait - we would have gone and done something (the purpose of hte holiday). Instead we wasted an entire day waiting for something that would never turn up!

Another example - they got our bill wrong 3 times when we checked out.

Overall - the general attitude of the staff was one of not caring. No hint of concern when we were clearly unhappy, no sense of urgency to help out, and seemingly no pride in standards. This was totally the opposite atmosphere to everywhere else we stayed - typically characterised by happy staff with high energy. This leads me to believe that there is a real leadership & management failing here.


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Mr R & sons - London
Arrived on: 9-Aug-2010 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Excellent
Excellent
Activities:
Good
Good

Palmwag Lodge review

Now here's a place for the dedicated traveller to arrive at. A palm oasis in the middle of scrub-land accessible past a health checkpoint when coming from the south, The petrol facility (two pumps in the open) is part of Palmwag Lodge. The workshop which is adequate to do puncture repairs is at the lodge itself.

The chalet was two rooms plus shower / toilet facility and a small plunge pool outside.

The restaurant food was good, with an adequate choice of menu for dinner and the possibility to sit out on the restaurant terrace for breakfast. We did not see any animals walking through the lodge grounds that are unfenced, but desert elephants are regular visitors. We took the afternoon game drive (approx 3 hrs inc sundown) that took the road north out of Palmwag.

Although there were 2-wheel drive saloons passing by, if I were to travel that road north I would probably hire a 4wd.

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Mrs A & family - Bristol
Arrived on: 31-Jul-2010 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Average
Average
Food:
Good
Good
Activities:
Excellent
Excellent
Facilities:
Average
Average

Moving north through Damaraland

Palmwag Lodge has a slightly shopworn feel about it, but that in itself is not unattractive. It is well located, and the staff freindly and helpful, and the food excellent as before, but the pool area certainly needs some renovation, and the service at lunchtime in the pool bar was very slow. It took over an hour for our toasted sandwiches/burger to arrive!

However, we liked our tented accomodation units, looking out on the reed bed, stuffed full of starling (and lots else besides no doubt) and we saw lots of game on our drive in the morning.

Similarly the tented sleep out was a good adventure for the children, and it was all acheived with a certain old-colonial style - table cloths, hand washing facilities, and folding camp beds in the tents... We enjoyed looking at the stars, and learned a lot from our guide about the night sky, as well as animals and plants that we had seen.

Worth a visit.

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Mr M & Ms H - 5th visit to Namibia
Arrived on: 31-May-2010 Stayed for: 2 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Average
Average
Service:
Good
Good
Food:
Good
Good

Good location for exploring Damaraland

Accomadation a little tired and design of room could be improved, otherwise okay. Our room proved to be noisy from traffic noise from carpark, and all the outside path lights shone directly in all the windows. Other Lodges had managed the lighting of paths in a far better way.

Staff all friendly and helpful, especially the restaurant manager.

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Ms P from Norfolk
Arrived on: 11-Oct-2009 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Truly beautiful & peaceful place to relax

Wow- a truly beautiful place to stay. Rooms were well furnished and comfortable each with own private veranda overlooking waterhole. Good parking. Very warm welcome received from all staff who were very helpful and knowledgeable.

Wonderful pool bar area to just relax and soak up the surroundings with well stocked bar and menu offering very tasty light lunches and a la carte food.

Went on Sleep Out on second night- ABSOLUTELY FIRST CLASS. El Gusto, the guide was exceptional and very knowledgeable about all the plants, birds and animals we encountered. His approach to relaying the information was engaging and really enabled a deep understanding of how the whole Palmwag concession works and the way that the wildlife freely roams the area. His optimism to find the Desert Elephants for me was unfailing and even after the decision to head back to the lodge without a sighting, he remained confident that they were around- low and behold we located them on the main road back to the lodge.

The evening sleep out will always be a treasured memory- not so much because of the animal sightings, but more due to the comfort and layout of the camp, the unbelieveable food (braai), drinks and levelof service that El Gusto delivered in the midst of the wilderness, together the the interesting campsite conversation and laughter that he insipred around the camp fire. The tents were very comfortable with everything that was needed to make the whole experience very memorable.

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Group of 4 from Oxford
Arrived on: 28-Aug-2008 Stayed for: 2 nights
Overall:
Excellent
Excellent
Location:
Excellent
Excellent
Rooms:
Excellent
Excellent
Service:
Excellent
Excellent
Food:
Excellent
Excellent
Activities:
Excellent
Excellent
Facilities:
Excellent
Excellent

Palmwag Lodge review

Early morning walk and night game drive both excellent.

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Mr J & Mrs J Netherlands
Arrived on: 24-Aug-2008 Stayed for: 1 nights
Overall:
Good
Good
Location:
Excellent
Excellent
Rooms:
Good
Good
Service:
Good
Good
Food:
Good
Good
Facilities:
Good
Good

Palmwag Lodge review

Beautifully located, with view at the funnyshaped vulcanic mountains. Looks like an oasis in the desert (which it actually is) .

Palmtrees and reed where thousands of buntings gather for the night: very spectaculair. Spectaculair view from the tent!
We only stayed overnight here, so, we can't give any comments on the 'activity'part.

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Meerkats from Thame - Oxfordshire
Arrived on: 31-Jul-2008 Stayed for: 2 nights
Overall:
Good
Good
Location:
Good
Good
Rooms:
Good
Good
Service:
Average
Average
Food:
Average
Average

Palmwag Lodge review

After Doro Nawas, Palmwag was more lively - it was good to be able to follow walking trails there, instead of having to drive or be driven. I liked the mix of people at Palmwag. The management, however, was a bit lacking and the place does not seem to know whether it's going to cater for campers or up-market lodge travellers.

Wonderful sunsets and an excellent bar. The food was pretty good, too, and the staff helpful. There's a lovely garden with a bar and lots of butterflies.

The cabins are relatively simple, but very comfortable, with nice little porches where you can sit and have a beer.

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