Reviews of Mbalageti Lodge
They do not necessarily represent the views of Expert Africa.
Good lodge let down by poor staff attitude
The lodge itself is nicely situated on a hill with good views from the pool / eating areas of the plains below. However, the grounds were very spaced out resulting in a long walk from the room to the restaurant.
The food was delivered buffet style and was of reasonable quality and all the catering staff were found to be polite and helpful.
Other staff we found not to be so helpful and some of the service we received, we can only term as poor (particularly from 2 young guys who appeared to be in middle management positions). During our stay we got the impression that the quality of service received was dependent on the type of room that you were residing in. Once a member of staff had determined our room type (chalet or lodge), their interest in helping us seemed to diminish.
The major issue we had throughout our stay at the lodge was safety. When we arrived, we were informed of the safety procedure which included having to walk with staff members during the hours of darkness and to alert the staff by the means of a whistle (which should be found within your room) if no staff were near your room. On our first evening we were escorted back to our room to change and arranged a pick up time for our collection. After 15 minutes waiting for a pick up and with no other guests around and no whistle in the room we decided to walk to the restaurant on our own (probably a good 10 minutes duration in the dark, with a high chance of meeting lone buffalos) and informed the management that no whistle was to be found in our room. We were informed that a whistle would be put in our room the following day. The next evening was a repeat of the first and we realised that no whistle had been left in our room, so we undertook the same walk unescorted and complained to the management, but this time waited in reception until given a whistle.
On our last morning and still dark, the escort did not arrive, so we reluctantly whistled for an escort, knowing that we would probably wake up our neighbours. 15 minutes and 2 whistles later, we decided to walk to the lodge unescorted for breakfast. Upon arriving at reception we noticed that a staff meeting had just finished and so we asked a member of staff at the reception if we could walk to the restaurant, to which he replied yes it is that way! eventually we were escorted. If a lodge puts a strong emphasis on safety the least they should do is follow their own procedures as you have to sign a disclaimer on arrival.
Other staff / service issues include a reluctance to supply a safe key and no room housekeeping on our last night (no clean towels or putting down the mosquito net)
Overall, we found the attitude and performance of some staff members to be really disappointing and therefore, did not enjoy our stay here and would not recommend staying at this lodge.
Mbalageti Lodge review
We stayed in the suite and it is cerainly the most impressive room i have ever been in. It was enormous with an outdoor bath, a drinks terrace on stilts looking out over the Serengetti, day beds for lounging on, a fully stocked mini bar, candles everywhere, even a TV, DVD player and a selection of African music CDs.
We were there for 3 days and the first day was idyllic. However on days 2 and 3 a tour group of over 30 arrived made up of 50% adults and 50% children. They sat on two tables at meals and made a huge amount of noise - which completely ruined the ambience of the outside dining overlooking the Serengetti below. Everyobne else asked to be moved as far away from them as possible!.
The food was good on day one but after the large group arrived they had to resort to buffets at every meal which meant the standard went down. After lunch when most people wanted to relax for a while the children went to the pool and played 'Marco Polo' ( for those who dont know this involves shouting at the top of your voice ).
A wonderful place but unless you are told there will be no large groups staying at the time i would not advise going here.
Mbalageti Lodge review
This was the most upmarket of the camps and we appreciated the more luxurious facilities e.g. excellent choice and quality of food, bed linen, furnishings etc. and the spacious feel. Staff were very attentive and accommodating in keeping the electricity generator on an extra hour in the late evening so that we could check in for our flights home. Lovely views of the Serengeti from our standard room. A small point - because of the block layout of the standard rooms, these were noisy when fellow guests in adjoining rooms returned late or left early in the morning.
Our guide's accommodation apparently was not very comfortable, compared with the Rhino Lodge and we were unable to dine with him in the evening.
Mbalageti Lodge review
This was a great lodge and the rooms had a bath which was really welcomed by all of the females - wife and two daughters. This was the only lodge that had a bath. The food here was very nice.
You have asked about the loocation of the lodge - I think that this was good but depends on the time of year. The migration was finished at the time of our trip (August) which was a bit disappointing but there was still plenty to see.