Reviews of trips to Nairobi
486 holiday reviews from our travellers of holidays which include Nairobi.
Dr N
Corby
"2016 african adventure"
I visited Kenya and 1 other country between 30 Sep 2016 and 13 Oct 2016
"As usual good service from Expert Africa
Suggestions to help us improve our trips or our service:
Weight limit of 20kg on safari flights would be an improvement" Read full review: 13 nights in Africa; 9 on a Kenya safari
Suggestions to help us improve our trips or our service:
Weight limit of 20kg on safari flights would be an improvement" Read full review: 13 nights in Africa; 9 on a Kenya safari
Overall trip
Excellent
Mr & Mrs G
Cumbria
"Tanzanian Safari October 2016"
I visited Tanzania and 1 other country between 29 Sep 2016 and 12 Oct 2016
"The whole trip was a wonderful experience and we were so pleased to have chosen &Beyond lodges for all of our camps. The transfers between each accommodation linked together very smoothly except for one issue.
You have not provided a link for feedback on the taxi services between main airports and our hotels in Nairobi and Arusha i.e. Southern Cross and Asillia.
Southern Cross collected us on arrival at the airport at the start and end of the holiday. Collection and delivery to the hotel went smoothly on both occasions. However, pick up and return to the airport was a different matter.
After arriving in Nairobi at the start of the trip my first question to Benson of SC was what time we were to be collected for our flight to Lobo. His answer was what time is your flight and where are you going. I showed him the ticket for Precision and stressed the 7am flight time and the 6am meeting at terminal 2. Because it was an international flight he was suggesting arriving at the airport 3 hrs before departure. To cut a long storey short we were collected at 4.30am, taken first to terminal 1C then 1B then finally the driver took us to terminal 2. It was now 5.15 am and of course there was nobody there to meet us. Eventually someone from Tradewinds collected us and took us through to check-in and then the aircraft.
Similarly, on our final return to the airport for our return home we arranged with Benson to be collected at the hotel at 14.30pm. The driver arrived at 10.00am. He hadn't been in contact with Benson but had been given instructions from the main office. He came back at the requested time.
OK this wasn't life threatening and it is Africa but we could have missed a flight. SC don't appear to follow instructions, either from the client at the time or from whatever Expert Africa arranged with them." Read full review: 13 nights in Africa; 10 on a Tanzania safari
You have not provided a link for feedback on the taxi services between main airports and our hotels in Nairobi and Arusha i.e. Southern Cross and Asillia.
Southern Cross collected us on arrival at the airport at the start and end of the holiday. Collection and delivery to the hotel went smoothly on both occasions. However, pick up and return to the airport was a different matter.
After arriving in Nairobi at the start of the trip my first question to Benson of SC was what time we were to be collected for our flight to Lobo. His answer was what time is your flight and where are you going. I showed him the ticket for Precision and stressed the 7am flight time and the 6am meeting at terminal 2. Because it was an international flight he was suggesting arriving at the airport 3 hrs before departure. To cut a long storey short we were collected at 4.30am, taken first to terminal 1C then 1B then finally the driver took us to terminal 2. It was now 5.15 am and of course there was nobody there to meet us. Eventually someone from Tradewinds collected us and took us through to check-in and then the aircraft.
Similarly, on our final return to the airport for our return home we arranged with Benson to be collected at the hotel at 14.30pm. The driver arrived at 10.00am. He hadn't been in contact with Benson but had been given instructions from the main office. He came back at the requested time.
OK this wasn't life threatening and it is Africa but we could have missed a flight. SC don't appear to follow instructions, either from the client at the time or from whatever Expert Africa arranged with them." Read full review: 13 nights in Africa; 10 on a Tanzania safari
Overall trip
Excellent
Ms F
Hertfordshire
"Our Rwanda/Botswana trip feedback"
I visited Botswana and 3 other countries between 26 Sep 2016 and 11 Oct 2016
"Fabulous trip.
Great itinerary from Expert Africa - good variety of camps and length of stays were perfect.
Our main Expert Africa contact was actually Megan, not Tracy, but she is not in the pick list.
It would have been nice to have received a phone call on returning from the trip to ask us how it had been.
Our guide Theo was excellent and negotiated two fabulous groups for our gorilla treks." Read full review: 15 nights in Africa; 8 on a Botswana safari
Great itinerary from Expert Africa - good variety of camps and length of stays were perfect.
Our main Expert Africa contact was actually Megan, not Tracy, but she is not in the pick list.
It would have been nice to have received a phone call on returning from the trip to ask us how it had been.
Our guide Theo was excellent and negotiated two fabulous groups for our gorilla treks." Read full review: 15 nights in Africa; 8 on a Botswana safari
Overall trip
Excellent
Mr & Mrs M
E Sussex
"My September 2016 holiday"
I visited Kenya between 22 Sep 2016 and 30 Sep 2016
"We had the most amazing time. We were a family of six adults who have all had a lot of experience in Africa.
We felt that Laikipia Wilderness Camp was truly special and suited us perfectly as we are all country people who adore the bush. We loved the amount of freedom and lack of routine which meant that every day was different. We could relax in a bush environment, seeing animals, birds, fishing etc. and feel that we were in 'proper' Africa.
This was balanced well with more luxury at Elsa's Kopje which we all enjoyed. Elsa's is in a fabulous location and there is always very good game and birding there. The managers, Philip and Charlie, run the camp extremely well and are very attentive to guests needs. We did a lot of driving on this trip, first to Laikipia and then between Laikipia and Elsa's. The drivers were good but each drive was a bit long and bumpy, although very interesting. This was not helped that on both occasions, the drivers were very late.
Suggestions to help us improve our trips or our service:
None" Read full review: 8 nights in Africa; 8 on a Kenya safari
We felt that Laikipia Wilderness Camp was truly special and suited us perfectly as we are all country people who adore the bush. We loved the amount of freedom and lack of routine which meant that every day was different. We could relax in a bush environment, seeing animals, birds, fishing etc. and feel that we were in 'proper' Africa.
This was balanced well with more luxury at Elsa's Kopje which we all enjoyed. Elsa's is in a fabulous location and there is always very good game and birding there. The managers, Philip and Charlie, run the camp extremely well and are very attentive to guests needs. We did a lot of driving on this trip, first to Laikipia and then between Laikipia and Elsa's. The drivers were good but each drive was a bit long and bumpy, although very interesting. This was not helped that on both occasions, the drivers were very late.
Suggestions to help us improve our trips or our service:
None" Read full review: 8 nights in Africa; 8 on a Kenya safari
Overall trip
Excellent
Dr W & Dr D
Leeds
"Great return trip to Kenya"
I visited Kenya between 16 Sep 2016 and 2 Oct 2016
"We have always loved our trips to Kenya - they get better each time we go."
Read full review: 16 nights in Africa; 16 on a Kenya safari
Overall trip
Excellent
Mr & Mrs M
Gloucester
"Fantastic Safari experience"
I visited Tanzania and 1 other country between 14 Sep 2016 and 5 Oct 2016
"One of the best safaris we have had. Everything worked like clockwork. No problems and no hiccups.
We saw lots and lots and especially wildebeest which was the main reason for the trip. The accommodation was great (except Ngorongoro which was just not our style), and all the guides were excellent.
We could not have asked for more and were very happy." Read full review: 21 nights in Africa; 16 on a Tanzania safari
We saw lots and lots and especially wildebeest which was the main reason for the trip. The accommodation was great (except Ngorongoro which was just not our style), and all the guides were excellent.
We could not have asked for more and were very happy." Read full review: 21 nights in Africa; 16 on a Tanzania safari
Overall trip
Excellent
Mr Jim
Medford, OR
"My 2016 Safari Outing"
I visited Kenya between 10 Sep 2016 and 21 Sep 2016
"It was delightful! Richard Trillo, who helped us organize the safari, did an excellent job. In the first place, he listened carefully to what we had in mind and very tactfully, made suggestions how to maximize our time within the constraints of our budget (no mean accomplishment).
He very wisely suggested three stops to give us reasonable exposure to what Kenya has to offer without wearing us down. Our experiences at El Karama, the Mara Camp and ending at Totilis were just what we had in mind.
Then, he coordinated the timing, the pickups, the flights so very well that we were never at a loss as to what comes next and will the taxi actually be there at (e.g.) 5:30 in the morning. Very well done!
Suggestions to help us improve our trips or our service:
Simply continue the personal contact!" Read full review: 11 nights in Africa; 10 on a Kenya safari
He very wisely suggested three stops to give us reasonable exposure to what Kenya has to offer without wearing us down. Our experiences at El Karama, the Mara Camp and ending at Totilis were just what we had in mind.
Then, he coordinated the timing, the pickups, the flights so very well that we were never at a loss as to what comes next and will the taxi actually be there at (e.g.) 5:30 in the morning. Very well done!
Suggestions to help us improve our trips or our service:
Simply continue the personal contact!" Read full review: 11 nights in Africa; 10 on a Kenya safari
Overall trip
Excellent
Mr & Mrs G
Michigan
"Our fourth safari"
I visited Kenya between 5 Sep 2016 and 20 Sep 2016
"Expert Africa has helped us plan all four of our trips to Africa and we couldn't be happier.
The staff there has such intimate knowledge of the camps that they are able to offer us wonderful advice. They know what we value most and have the background to know how to guide us to places that we will enjoy.
This was a trip that took us to some new regions of Kenya and we enjoyed the variety of environments that we experienced. Thank you, Ellie, for helping us plan another amazing adventure!" Read full review: 15 nights in Africa; 14 on a Kenya safari
The staff there has such intimate knowledge of the camps that they are able to offer us wonderful advice. They know what we value most and have the background to know how to guide us to places that we will enjoy.
This was a trip that took us to some new regions of Kenya and we enjoyed the variety of environments that we experienced. Thank you, Ellie, for helping us plan another amazing adventure!" Read full review: 15 nights in Africa; 14 on a Kenya safari
Overall trip
Excellent
Mr & Mrs R
Huntington
"Kenya Safari"
I visited Kenya between 4 Sep 2016 and 17 Sep 2016
"Great trip, everything we had hoped for an more. Visiting four seperate lodges helped us gain perspective and insight. Having one road transfer from Sambura to Borana was an added benefit both in terms of our enjoyment and saving some money while avoiding the cost of air transfer for that leg of the trip.
Regarding our transfer from Sambura to Borana, I think the transfer driver was named Nicholas. We hadn't left Sambura for more that two minutes when he started pointing out details about every plant and animal in sight. Our three hour transfer turned into a four hour safari that was filled with details and infomation beyond what anyone else was providing. This guy was the best and most informative guide we met on our entire trip." Read full review: 13 nights in Africa; 12 on a Kenya safari
Regarding our transfer from Sambura to Borana, I think the transfer driver was named Nicholas. We hadn't left Sambura for more that two minutes when he started pointing out details about every plant and animal in sight. Our three hour transfer turned into a four hour safari that was filled with details and infomation beyond what anyone else was providing. This guy was the best and most informative guide we met on our entire trip." Read full review: 13 nights in Africa; 12 on a Kenya safari
Overall trip
Excellent
Two Travellers
UK
"My Aug 2016 trip"
I visited Kenya between 27 Aug 2016 and 6 Sep 2016
"Many thanks to Richard for putting together such an enjoyable trip, and in particular for the encouragement to consider a camp in the main Reserve as well as the Mara Conservancies.
While the Reserve was obviously busier, the location and quality of the guiding at Rekero were superb and we were really pleased to have included it in the itinerary." Read full review: 10 nights in Africa; 10 on a Kenya safari
While the Reserve was obviously busier, the location and quality of the guiding at Rekero were superb and we were really pleased to have included it in the itinerary." Read full review: 10 nights in Africa; 10 on a Kenya safari
Overall trip
Excellent
486
reviews of Nairobi by travellers since August 2007
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