Reviews of Onguma Tented Camp
Wildlife sightings and reviews
103 independent comments and wildlife information from our travellers who have visited Onguma Tented Camp and kindly agreed to share their thoughts. They do not necessarily represent the views of Expert Africa
64% success
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"Onguma Tented Camp review"
"Very comfortable stay at Onguma Tented Camp"
Very friendly helpful staff of whom David and a trainee stood out." See all these reviews: 28n in Namibia; 5n in South Africa
"Lots of superficial gloss but no substance"
Here we were down as Mr and Mrs McDowall-Wilson - it's not something that bothers me but I thought it indicative (interestingly enough, when we left, the bill was made out to Mr and Mr McDowall-Wilson, progress of some sort). We were asked if we had any dietary requirements and when I said I can't eat fish or seafood, she said, well, that won't be a problem as there is always a choice. Except that that evening one of the courses was seafood and there was no choice! People don't listen. It's not a problem for me when I travel, you have to be adaptable, and I can be quite happy with a cheese sandwich, but there was an attitude problem here. And anyway the helping was so small that I probably wouldn't have been sick if I'd eaten it.
The food was the best presented on our trip but not the best otherwise. And helpings of meals that were included (we were on half board) were meagre and in some instances minute. At every other lodge or camp they were generous to the point of being copious. The lunch that we had, and paid for, was a huge helping but it was not very appetising: it was a single course of pasta with a mushroom sauce that was just a glutinous mound on the plate. They made a big fuss of their wine cellar but in fact the wine selection was nothing special.
The staff in the dining room were sweet and one of them in particular made a real effort to be helpful but he was clearly out of his depth; he was trying so hard but he was a complete bundle of nerves. We felt that he hadn't had enough training, which of course isn't his fault, and we ended up feeling sorry for him. On top of this there was a language barrier. His name was Portuguese so maybe he was from Angola.
The staff were a complete contrast to all the other lodges we stayed in. Even the guide was not as informative or as knowledgeable. On the morning drive into the park we did see a lot of game but mainly because he was in radio contact with other guides, so he knew where to go.
As we were here on a half-board basis we had to pay extra for everything and none of it was good value. As we'd driven to Onguma from Ongava through the park, we know how much the entry fees are, and they are a tiny fraction of what we had to pay for that half-day drive in Etosha while we were at Onguma. You don't mind paying more than the average for something special but here the prices were very high for nothing that was any better than we'd had included in the price elsewhere, in fact everything was all inferior in quality (and quantity).
There are other minor negative points I could make but I don't want to accentuate the bad. Overall we weren't impressed by the place and wouldn't recommend it to anyone else. It's a shame because it looks so nice but it really is a case of a superficial gloss and nothing much behind it. At other lodges the staff were small in number but they made up for it by working as a team whereas here the tiny number of staff contributed to a strong feeling of niggardliness." See all these reviews: 9n in Namibia
"Great spot but not much to do!"
Food above average but limited choice. We had opted to go on rhino expedition in the afternoon at 4.00 but were kept waiting with little information why the driver had not arrived. Then informed he would be another 20 minutes. No show. Then informed another driver was on his way. No show. Then informed it was cancelled. Returned to our lodge. Some 15 minutes later (by now c5.15pm) a driver arrived and asked if we still wanted to go - we said no thanks. No apology offered by staff." See all these reviews: 16n in Namibia; 4n in Botswana
"Glorious Setting"
Service was a cut above and the food was excellent." See all these reviews: 15n in Namibia; 3n in Botswana; 3n in Zimbabwe
"Safari chic deserved"
Relaxed intimate setting round ever varying waterhole activity" See all these reviews: 12n in Namibia
"Onguma Tented Camp review"
Food was good to very good. Some of the staff had poor English, so it was not always possible to make yourself understood, but there was no shortage of effort, and everyone worked to help us have a good time. Drinks around the campfire was a lovely moment. Dining was separate, although we combined tables with another couple we had met over drinks.
The afternoon game drive we took netted three lions just by the camp, as well as a marvellous pair of bat-eared foxes, jackals and a brooding group of white-backed vultures quite low down in the palm trees. But game was by no means plentiful." See all these reviews: 14n in Namibia
"Onguma Tented Camp - the high point of trip"
The rooms were spotlessly clean and had Wi-Fi access, a safe and tea-making facilities. The staff were professional and friendly but not overbearing. The guide was knowledgeable and pleasant to talk to. The food was delicious.
We highly recommend this camp. Staying at Onguma was the high point of our holiday." See all these reviews: 14n in Namibia
"So disappointing."
This camp was stuffy and formal, with absolutely no atmosphere, and a poor recommendation for a large family group. The staff were very polite but very quiet and reserved. I wouldn't have liked this camp even if I'd been in a couple. It was just too quiet and restrained - trying to be something that it wasn't.
The rooms are huge , so they were being pretty inflexible insisting that we had to have 4 rooms, rather than allowing the 3 kids to share and having 3 rooms between us - as we did at all other lodges. I wasn't that keen on sharing my room with a very active rodent, which was very happy coming and going through a gap in the canvas - but more concerned that if a large mouse could get in, then so could a snake...
It turned out that the 4 gunshots we heard before dinner marked the demise of a spitting cobra which was trying to attack the chef - apparently it would have been looking for mice - presumably like the one I was sharing my room with. The food was nice, but spoilt by the lack of atmosphere - so all the couples ate in silence and then went. Not comfortable or relaxed.
A real shame, as we were anticipating that this camp would be a real highlight. I imagine it was the most expensive place we stayed, but the least enjoyable. Not a good recommendation. Not sure why they insisted that we had to be accompanied by a guard when going to and from our rooms - yes, of course there are animals out there, but non of the other camps insisted on this. He clearly wasn't armed anyway - and it just contributed to the formality." See all these reviews: 13n in Namibia
"Onguma Tented Camp is splendid"
Great staff, particularly Cacious (sorry if misspelt) who had to deal with a rather unpleasant American and handled it with great dignity." See all these reviews: 18n in Namibia
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