Namibia: reviews from our travellers

"Really good trip overall. The transport issue mentioned in Namibia did not set the best tone and I admit to being worried about how the rest of the trip would go after that happened.

Everything was great from there on out, except until the very end when two persons in my traveling party tested positive for COVID at Splash Camp, Botswana. There were a lot of details that needed help and attention for these two persons when they were told they had to stay in Botswana an extra five days, at a camp with zero internet availability. The camp does have a satellite phone for emergencies. They reached out to Expert Africa to request help in making alternative travel arrangements and important notifications to people at home and received zero assistance.

This lack of helpful response did not set well with us as a group of five travelers having spent a combined (approximate) $50k between us on this once in a lifetime type of travel experience. So the beginning and end of the trip were not the most shining examples of Expert Africa’s service. But the majority of our trip was great. So take that information any way you wish. Just sharing our true experiences." Read full review: 19 nights in Africa; 7 on a Zambia safari

"My memory is that I asked Sabina to get us the perfect experience when I very first spoke to her. She did! This was our third visit to Namibia (the only one booked through Expert Africa) and it was the best of the lot. Absolutely every detail was better than we had expected. Everything went completely according to plan. That this happened while the planning was mostly done in the midst of a worldwide pandemic, when nothing seemed to stay the same week to week, is astonishing. I can’t imagine the amount of work that was going on in the background.

Every question (no matter how daft) was answered in full. Documents etc were sent out in a timely manner and were of good quality. There were handy little extras included too - such as a credit-sized card detailing all phone numbers that could be required in an emergency and a booklet giving information about hire car return, tipping and all the other things that are better to know than not.

The only critique I would have is that it would be helpful to offer a sat nav with the hire cars, or perhaps to give more detailed driving directions. The tourist map provided (seemingly to all tourists, whoever they booked through) was not completely accurate and, therefore, was the subject of many conversations with other travellers. It was also old, so did not cover the new roads around Windhoek which made the journey to the airport, um, “interesting”. Fortunately, we had given ourselves plenty of time and had a vague memory of the roads around Windhoek but could have got completely lost. In fairness though, Google maps was of no greater help.

All in all an amazing holiday. Thank you Sabina (and Expert Africa generally). We will be back," Read full review: 20 nights in Africa; 17 on a Namibia trip

"Absolutely fantastic holiday.

Twice postponed due to covid it did not disappoint when we finally got there.

Everything went extremely smoothly, it was both exciting and relaxing at the same time and we cannot wait to go back.

Suggestions to help us improve our trips or our service:

No, I think the service is well above and beyond what can be expected and so was our trip" Read full review: 15 nights in Africa; 14 on a Namibia trip

"We could not be happier with our trip. The planning process went very smoothly. We received prompt and helpful replies to our email questions. Maruska was very informative and in addition to arranging most of out trip, she kindly and helpfully advised us on aspects of our trip that weren't booked by Expert Africa.

The camps all exceeded our expectations in every way, accommodations, food, activities. The transitions from one activity to another were flawless; there was always someone expecting us at the appropriate time and escorting us to the next flight or camp or activity.

We have travelled extensively in developing countries and this was the most stress free trip we have ever taken. It was pleasant, relaxing, and simply wonderful.

Though masks are not often used in Botswana, we never felt threatened by COVID. During our entire trip, we were almost never indoors with other people. During the one exception, our flights, the pilots wore masks and we were instructed do the same. Game drives were in open vehicles and all meals were served outdoors with the option of being nowhere near other diners.

We are confident that our risk was less on the trip than it would have been had we stayed home.

After a couple of days, we just stopped thinking about it." Read full review: 17 nights in Africa; 4 on a Botswana safari

"We booked this trip in late 2019 and it was postponed twice.

Claire kept us informed, and kept up our hopes that trip would actually happen.
Our trust in Claire and Expert Africa was justified, and we had a wonderful trip. We are so glad we didn’t miss it!

We particularly liked the amazing landscapes in Namibia, and the contact we had with the local people at the lodges." Read full review: 15 nights in Africa; 15 on a Namibia trip

"The entire trip was incredible, none of us wanted to go home. The planning was excellent and everything went flawlessly. The guides inNamibia and Botswana were excellent. It was wonderful being in these countries and meeting the people who are very happy to have tourists returning.

Maruska designed a trip for us that matched all of our goals. She was outstanding during the pandemic in rescheduling a couple of times and kept us informed of everything she was working on and changes. She is the best travel consultant we have ever worked with. She is timely and precise in her dealings with suppliers and companies in Africa. She was very responsive throughout the 3 years of planning. We highly recommend her. Thank you Maruska!" Read full review: 32 nights in Africa; 16 on a Namibia trip

"Ultimately Expert Africa was helpful with two rebookings over the pandemic but they really made the first one troublesome, first telling me to pay balance and I would get a refund if I couldn't make it and then refusing to give me the refund!!!

Inevitably, when reviewing so many different things, one is bound to make some comparisons resulting in not everyone getting an “excellent” review. Plus, I completely lost track of any individual lodge’s pricing since I bought a package to start and then we had several years of adjustments. So, I wasn’t really rating based on “value”. For example, Otjimbondona really impressed us but it might have been crazy expensive!!

Overall, it was an excellent trip and I appreciated the variety of experience. The self drive portion was much easier than anticipated and it was great having that independence after the very prescribed Botswana portion. It was absolutely beautiful reaching the coast at Luderitz (and seafood!) after so much desert time." Read full review: 37 nights in Africa; 12 on a Namibia trip

"Sabina helped plan a great itinerary.

We loved every place we went and stayed, and the logistics worked seamlessly.

Suggestions to help us improve our trips or our service:

No, it was a great trip with no glitches." Read full review: 15 nights in Africa; 15 on a Namibia trip

"This trip was a long time coming. I have been on safari several times and once before to Botswana My companions were newbie safari goers so it was really interesting seeing how they responded to the different locations and wildlife.

From the beginning in Windhoek to end at Stanley's camp our trip exceeded expectation. The only hiccup was in Swakopmund due to the weather and a health issue that was efficiently dealt with at a local Medical Clinic. Neither of these were in any way related to the organization of the trip by Tracy our brilliant Expert Africa organizational wizard.

The highlights of the Namibian section of the trip were Andersson's camp in the Ongava Reserve beside Etosha National Park. It was a true privilege to be so close to wild White Rhino. All three of us are keen photographers so the hide beside the watering hole was fantastic for capturing closeups of the visiting wildlife, including numerous birds. The second was Sesriem and the visit to Sossusvlei in the Namib-Naukluft National Park. We stayed at the Hoodia camp, outside the gates to the park which meant we were unable to see the sunrise at the dunes, however watching the changing light on the dunes as the sun rose was still a fantastic experience. This location was also one of the best for astrophotography - no light pollution, no airplane light trails and clear Milky Way shots over the surrounding mountains.

Next was Victoria Falls, we experienced two evenings of torrential rain and thunderstorms, which was very unusual. We still took some great shots of rainbows in the mist of the Falls and went on an early morning river cruise - a fantastic experience. When visiting the falls make sure you have good rain gear (you can hire some from the local pedlars at the gates to the Falls) you will get soaked when the Falls are in full flood - we had 90% capacity and the viewing points above #8 were like being in a shower.

Botswana was all about wildlife and lived up to it's reputation we saw all of the big 5 several times and had fantastic sightings of leopard and at Stanley's watched a pride of lions prepare for an impala hunt. We missed the event as we had to leave for the airstrip - it's impossible to predict what wildlife will do but it was a great way to end our last day on safari.

In the circumstances of this trip I think Tracy did a brilliant job of juggling bookings that had initially been made in 2019 to work in 2022. The only glitches we had were due to the companies Expert Africa work with and most probably due to the speed with which travel ramped back up after the pandemic." Read full review: 24 nights in Africa; 12 on a Namibia trip

"We really enjoyed our Namibian self drive trip, lovely variety of lodges, experiences, scenery . Driving the Caprivi Strip had always been on our wish list . Its very different to other parts of Namibia and we would really recommend it.

Sabina advised us at all points and made the trip work so well. Leaving the hire car in Katima Mulilo rather than taking it across the border into Botswana was such a good suggestion . We were met by a driver and driven across border to Kasane.

Our three nights at Selinda Explorer Camp on the eastern edge of the Delta were magical. It was a fitting end to a fantastic three weeks. We nipped into Zimbabwe to seeThe Victoria Falls which were in full flood so looking and sounding magnificent.

Suggestions to help us improve our trips or our service:

Because we trust Expert Africa and wouldn't book with anyone else I can't really say if its good value for money. Same with the other questions really - I'm not comparing them with anyone else.

We will be back in touch soon to book another trip ." Read full review: 22 nights in Africa; 15 on a Namibia trip