Namibia: reviews from our travellers

"This was our first trip to Africa and, thanks to Saskia Adye's excellent help and advice, it was a thoroughly memorable and enjoyable month-long holiday with fantastic game sightings as well as lots of cultural interactions.

We were extremely happy with all of our accommodation and transfers. The only disappointment was Rwandair Express which is the most unreliable airline that we've ever flown with, but Saskia did warn me of that in advance so I should have taken her advice to fly SAA instead!

Would highly recommend Expert Africa - and Saskia Adye in particular - to anyone planning a trip to this fascinating continent.

Suggestions to help us improve our trips or our service:

You thought of everything so .....no!" Read full review: 24 nights in Africa; 5 on a Rwanda safari

"Perfect advice an organisation by expert africa for us as independent travellers, thank you Sabina for this very last minute organisation !!" Read full review: 8 nights in Africa; 6 on a Namibia trip

"On our return to Namibia after three years it was going to be interesting to see whether anything very much had changed and
we found the real friendlyness of people was still there ,apart from more police speed and document checks!

Overall we really enjoyed our umpteenth trip, my first time driving a 4x4 was a plus.

Well done Expert Africa once again." Read full review: 18 nights in Africa; 12 on a Namibia trip

"We had an absolutely superb trip and our family will treasure our memories forever.

We thought it was a very well balance trip, with organised activities balanced with independent travel. Renting a car was a fabulous way to travel around Namibia with a young family and the trip was very well planned with the travel distances very manageable and clear The detailed organisation by Maruska and Saskia made for a seamless and very enjoyable holiday.

Our time with the Bushmen was one of our highlights so thanks for the suggestion and organisation of this part of our adventure.

Suggestions to help us improve our trips or our service:

At times it would have been nice to know if we were going to be travelling on gravel or sealed roads and the map provided didn't seem to differentiate between the two." Read full review: 23 nights in Africa; 13 on a Namibia trip

"A success from start to finish.

Everything was completely seamless, everything ran according to plan, we had everything we needed and couldn't have asked for more." Read full review: 15 nights in Africa; 15 on a Namibia trip

"An excellent experience. I felt Angela had given me all the information and advice I needed and it meant the distances travelled weren't too far in one go, the description of all the accomodation had been accurate and we felt we had back up if needed. The emails to let us know about flight times etc made us feel someone was looking after us all through the holiday.The tyre insurance worked perfectly and it was good to have a form to be signed to check the hire car back in with.

We loved all the places you recommended, Turnstone tours were perfect, all the arrangements were in place. We would not hesitate in using Expert Africa again.

Thank you for a wonderful experience in which we feel we learnt a lot about Namibia and ourselves." Read full review: 13 nights in Africa; 11 on a Namibia trip

"We are very happy with most of the services and suggestions provided by Expert Africa. The lodge choices were excellent overall. We were also very happy that we decided to follow the recommendation of renting a 4x4. It made the driving much more comfortable and worry-free. Gwynn was a pleasure to work with. She is obviously very knowledgeable and passionate about her home country. The map provided was perfect! We had no problems at all driving ourselves.

I do have to mention two small bumps throughout the process. The first was a problem with the bank transfer from the US. Even though it is clearly explained in the instructions, I wish someone would have made it stand out. There are pages and pages of instructions to read and things are easily overlooked. It would be great if you could have a small list of highlights, including payment instructions. We ended spending over USD$300 to correct the bank transaction problem.

I was also disappointed about our lodging arrangements in the Kalahari. When we first discussed the lodging we were told that we were going to have to stay each one of the three nights at different places because everything was booked. To our surprise, when we arrived in Mata Mata and called !Xaus we were told that they had plenty of rooms available. They told us that they had availability when Expert Africa made our reservations. We ended up losing our entire payment for our night at Mata Mata Rest Camp which was not pleasant." Read full review: 20 nights in Africa; 11 on a Namibia trip

"This was one of the best wildlife holidays we have ever had. Certainly some of the places we stayed at were better than others, but overall, we thoroughly enjoyed our trip.

Some of our experiences - tracking rhinos at Desert Rhino Camp, dinner in the Boma at Damaraland Camp, finding elephant shrews at Erongo and tracking leopard and cheetah at Okonjima - have left us with everlasting memories !" Read full review: 17 nights in Africa; 16 on a Namibia trip

"Thoroughly enjoyable, if tiring.

This trip was planned some 18 months ago and was programmed for May 2012, but medical problems arose and it had to be deferred to Nov. Throughout this process we were encouraged by the patience and consideration of Nick who is a great ambassador for your organization

The bulk of the time was spent in Kwando camps, with whom we have stayed before. They have a quality product, but it is not a good look when their guides have to borrow guests binoculars/reference books to identify a particular bird.

Suggestions to help us improve our trips or our service:

As long as your staff show the same consideration as Nick when problems arise your customer service satisfaction levels should be high." Read full review: 16 nights in Africa; 13 on a Botswana safari

"excellent

Suggestions to help us improve our trips or our service:

None. Saskia was superb from start to finish and I cannot fault her excellent customer focused service.

I will have no reservation about recommending Expert Africa to friends as a result of this experience and will not hesitate to contact Saskia and the team for future trips to Africa" Read full review: 14 nights in Africa; 12 on a Namibia trip