Reviews of trips to Windhoek

"One of our best holidays." Read full review: 16 nights in Africa; 12 on a Namibia trip

"We have had a wonderful holiday and are already looking forward to another visit to Namibia in the future.

We appreciated Angela's detailed knowledge and expertise. She provided us with good advice and helped with the booking of every aspect of the holiday to ensure it was a success. Many thanks." Read full review: 20 nights in Africa; 16 on a Namibia trip

"Our trip to Namibia was marvellous.

We travelled as a family with two kids (12 and 13 year old).

Self driving was easy enough, although some roads can be bad (Sesriem to Swakopmund f.e) . Take an extra spare tyre! One should never underestimate the distances. With kids you need several stops of more than one night, otherwise driving will be to much for them.

Although July is a busy month, it never felt crowdy. During the day and on the road you're almost always alone!

Accomodations and food are more than excellent, at least you get much more value for money then in Europe.

Namibia is a very varied country with stunning landscape. Getting close to the animals is very impressive and an experience we (and certainly the kids) will always remember.

And finally, the support and advice of Expert Africa (Sabina Hekandjo) is more then perfect. I wished everyone would answer mails that quick and informative!" Read full review: 18 nights in Africa; 16 on a Namibia trip

"We had excellent service from the outset. The help and information provided were excellent. Chris McIntyre's book never let us down.

We cannot recommend Expert Africa highly enough.

Suggestions to help us improve our trips or our service:

Afraid not! Everything was so well planned for us
We appreciated the first night visit from local rep who supplied some local advice

Cannot thank you enough" Read full review: 20 nights in Africa; 17 on a Namibia trip

"Our first trip to Namibia (2010), covered central, north, northwest and coastal areas.

This trip (2013) was about 98% new locations covering central, north, northeast, Caprivi, Okavango and Vic Falls, Zimbabwe side.
The most noticeable differences in that span of time were the money exchange, electricity adaptor difference, more people riding bicycles, shopping modernization of cities, availability of 3G services (more mobile phones in daily use)

General travel tips
1. Before leaving Namibia, change your Namibian dollars to another currency: South African Rand, Botswana Pula, Euros, Dollars. They are no longer exchangeable at the Jo'berg airport nor in Paris.
2. The children in Namibia were usually asking for pens, whether or not we took photos. The supplement money for educational supplies in 2013 was used for election campaign spending.
3. Clothing is a great donation to leave with the lodges in the northeastern sector of Namibia and in Botswana. They distribute it to the villages or the lodge workers or in one case to the local churches.
4. Adaptors - Throughout Namibia and Botswana, the large 3-rounded prong South African adaptor is used. We purchased a smaller 3-rounded prong which only works in Zimbabwe. Bring your own charging strip/surge protector if you have multiple devices. Zimbabwe uses the small 3-rounded prong and British adaptors.
5. In your checked luggage through Jo'berg, pack nothing of value, other than clothing, ! It will disappear, guaranteed.
6. Reading material:
The Wildlife of Southern Africa is a definite plus to keep track of sightings (birds, mammals, insects, flowers, trees, etc.) (Vincent Carruthers) at the Windhoeker Buchhandlung across from the Hilton Hotel
"Namibian" daily newspaper - fantastic way to learn about modern Namibian culture and opinions of all ages.
"Zambezi Traveller" free newspaper in the Caprivi/Okavango (Lianshulu Lodge) - regional tips, ideas and covers a wide territory.
7. Pic n Pay grocery store (throughout Namibia) was our favorite, Super Spar is also good for finding lunch items (including an ice chest) when driving between destinations
8. Namibia has frequent, fairly well-maintained picnic spots (tree shade, concrete benches and table), which we used for lunches
9. Languages/Dialects: the smartphone "notes" application is a handy recording device to write down the courtesy words: hello, good morning, thank you, how are you, etc. We encountered 10 different languages/dialects or more over three and a half weeks. Asking a lodge staff member "how to say" is an ice breaker and opens a door to their culture.

Suggestions to help us improve our trips or our service:

Fantastic voyage!

The planning, Expert Africa contact, accommodations, expectations suited our needs to a tee. We made our own flight reservations, which worked out smoothly.

The Namibia/Chris McIntyre guide book was our bible. Thank you for supplying it.

On the review feedback, what does "facilities" include/mean?

We would highly recommend Expert Africa for any future voyages.

Obtaining visas before departure between countries was not totally clear.
The basic information about visas in the travel preparations could be much shorter (e.g., Visas are handled at each border control for Namibia, Botswana and Zimbabwe. Show your international driver license and passport at customs. The rental car agency provides you with all of the car details, including chassis number and motor number to fill in the paperwork.)

We paid for a permit into Botswana, but wonder if we could have given them the permit on the windshield. This was unclear in the instructions from Budget/Expert Africa whether to turn it in or buy a new one. This was the Chobe border. This was a more difficult and time consuming border post (a real hassle).

The Mohembo Border Post at Mahango was a breeze with both Namibia and Botswana." Read full review: 24 nights in Africa; 15 on a Namibia trip

"Amazing, yet again, and EA made it all very relaxing." Read full review: 19 nights in Africa; 12 on a Namibia trip

"The only real problem was the COLD. The early mornings and evenings (nights) were perishing. We did not have enough warm clothes, nor were any of the lodges (except Cornerstone) equipped for their quite short winter.

Suggestions to help us improve our trips or our service:

Don't think there's any way round the Okaukuejo catering problem.

The cold (July) needs more emphasis. Double fuel tank well worth specifying. The C14 road to Swakopmund from Sesriem is known as the worst road in Namibia (and that's saying something) - there's no other way to cover that ground but you should maybe warn customers. The country lived up to expectations." Read full review: 19 nights in Africa; 17 on a Namibia trip

"I think my experiences of this trip may be summed up as superb. I am 66 years of age and I have made it known that if I am fit and able when I turn 70 I want to bring my family (including grand children) on a similar trip." Read full review: 5 nights in Africa; 5 on a Namibia trip

"Angela made our trip very special. I had researched our itinerary in great detail, but she added the cherries on the top of the cake. MEGA THANKS ANGELA!

Our tour was first rate. Namibia sets very high standards for itself and mostly achieves them. As our group travelled in June and July we knew the nights would be cold, but this wasn't a problem except we didn't linger in the outdoor showers!!!

We were glad to have the extra spare-wheel and also pleased to have paid a little more to upgrade to a Nissan Xtrail. We saw people in ordinary saloon cars having some problems here & there. The Bradt Guide and marked map were in constant use. Thanks for providing these.

Suggestions to help us improve our trips or our service:

Only one small initial blip, on arrival at Daan Viljeon we had to pay 170 N$ for entry even though we had rooms booked there.
I knew it was included because Angela had written it in our very first quote, but the lady on the barrier would not let us in without first paying. We were tired after our flight and not knowing what to do. It would have helped if we had had a voucher to give her to satisfy her needs! Maybe you could include one next time in your very snazzy Expert Africa wallet?

All 4 of us voted this our best African holiday experience...so THANK YOU EXPERT AFRICA TEAM!" Read full review: 15 nights in Africa; 13 on a Namibia trip

"The trip was spectacular and worked out very well, perfect mix of places, good amount of time spent everywhere. Desert and rivers provided a good mix of wildlife and scenery, we were never bored looking for animals, always discovering new ones. We also enjoyed seeing the villages and a living museum. A bit more contact with locals would have been nice.

We loved the self drive and the ability to explore things on our own. While expecting a bit more adventure, it was surprisingly comfortable and easy, which was fine.

Maruska was wonderful in putting this together for us, she knew the places well, was very helpful and patient.

Suggestions to help us improve our trips or our service:

Looking up locations on a google map was important to me (especially off the path campgrounds), would be nice to have a google map that showed all places of interest (with lat/longs that one can use to enter in one's own google map search)

As much as we wished to get away, Wifi is becoming important for many travelers, and it would be good to collect that info (uptime and speed) and pass it on to the lodges. Elegant guest house and Mushara had good wifi. Ngepi was slow, Muchenje pretty spotty with several outages. Victoria Safari camp had expensive one, Victoria Falls Hotel had good ones for guests.

For guest support on the road, calling is often hard, it might be useful to have email addresses to contact local agents." Read full review: 14 nights in Africa; 6 on a Namibia trip